Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Timeline
Methqal Abdelqader

Methqal Abdelqader

Amman

Summary

Adept at driving cross-functional teams and enhancing operational efficiency, my tenure at Triosuite Solutions highlighted my proficiency in project management and clear communication. Leveraging key performance indicators, I've led successful HRIS implementations, achieving significant improvements in customer service and team performance. Skilled in negotiation and conflict resolution, I excel in fostering collaborative environments and achieving strategic objectives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

ERP/HRIS Products Manager

Triosuite Solutions
Amman
12.2024 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Developed and implemented strategic plans to achieve company objectives.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Implemented process improvements, increasing operational efficiency.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

HRIS Manager

NAMMA CARGO SERVICES CO LTD
Jeddah
11.2023 - 07.2024
  • Responsible for leading the implementation of a new Human Resource Management System (HRMS) / Human Resource Information System (HRIS).
  • The incumbent will ensure the implementation process runs smoothly, on time, and on budget.
  • Lead the implementation of HRMS/HRIS within the organization on a contract basis.
  • Develop and manage the project plan and timeline for the implementation.
  • Coordinate with vendors and internal teams to ensure the successful delivery of the project.
  • Ensure the HRMS/HRIS is integrated with other relevant systems and applications.
  • Conduct testing, training, and user acceptance testing (UAT) to ensure the system is fully functional.
  • Ensure that the HRMS/HRIS meets the organization's requirements and objectives.
  • Communicate project progress and status updates to stakeholders, and senior management.
  • Support and guidance to end users, and resolve any issues.
  • Ensure compliance with data privacy and security regulations.
  • Prepared or maintained employment records using human resources management system software.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Analyzed employment-related data and prepared reports.
  • Conducted testing of software and systems to ensure quality and reliability.

Sr. HRIS Customer Service Associate

MenaITech
Jeddah
11.2021 - 11.2023
  • Set up customers for immediate success by facilitating the implementation process for new accounts.
  • Educate new customers, help solve technical problems, and ensure the smooth adoption of HRMS products.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.

Sr consultant - Professional Services

MenaITech
Jeddah
06.2016 - 10.2021
  • Provide support and other services related to MenaITech HRMS software programs, databases, and applications
  • Often specialize in a particular MenaITech product line or category
  • Assist with pre-installation planning and product selection; oversee installations and integrations; customize systems;
  • Handle ongoing maintenance and support
  • Recommend products or solutions for an organization's specific needs, and may create training guides or other materials
  • Also, write and design code and manage testing and debugging

Sr. HRMS Advocate

PROCAPITA Group
Kuwait
08.2012 - 06.2016
  • Analyze and review HRIS data to identify trends, discrepancies, and opportunities for improvement
  • Develop and maintain HRIS systems, processes, and procedures for data entry, reporting, and analysis
  • Facilitate HRIS training for users and ensure their proficiency in the system
  • Design and implement reporting solutions to meet the needs of the organization
  • Collaborate with internal stakeholders to ensure accurate and timely HRIS data entry
  • Analyze, troubleshoot, and resolve HRIS system issues
  • Monitor and maintain system security within the HRIS
  • Develop customized reports for various user groups
  • Develop and maintain employee data records, such as benefits, compensation, and performance
  • Serve as a liaison between the organization and software vendors

Sr. HR Officer - Acting Manager

Arabtic Construction llc
Kuwait
09.2011 - 09.2012
  • Responsible for looking after the HR processes like talent acquisition programs, employee payroll management, HR policy development, and other crucial processes that take place in an HR department in an organization
  • Moreover, a senior HR manager is responsible for developing a better and healthier work environment for all the employees in an organization
  • In addition, responsible for overseeing the whole HR department and its ongoing activities
  • Moreover, I was assigned to analyze the department's performance metrics and devise even better strategies to boost organizational productivity
  • Moreover, responsible to make sure that the employees are satisfied, and thus you'll have to work on employee benefit and bonus programs to avoid employee frustration
  • Also, senior HR managers help in promoting and establishing a better and healthier work environment for employees

Sr consultant - Professional Services

MenaITech
Amman
11.2010 - 08.2011
  • Provide support and other services related to MenaITech HRMS software programs, databases, and applications
  • Often specialize in a particular MenaITech product line or category
  • Assist with pre-installation planning and product selection; oversee installations and integrations; customize systems;
  • Handle ongoing maintenance and support
  • Recommend products or solutions for an organization's specific needs, and may create training guides or other materials
  • Also, write and design code and manage testing and debugging

Human Resource Manager

Petra Airlines
Amman
09.2010 - 11.2010
  • Responsible for looking after the HR processes like talent acquisition programs, employee payroll management, HR policy development, and other crucial processes that take place in an HR department in an organization
  • Moreover, a senior HR manager is responsible for developing a better and healthier work environment for all the employees in an organization
  • In addition, responsible for overseeing the whole HR department and its ongoing activities
  • Moreover, I was assigned to analyze the department's performance metrics and devise even better strategies to boost organizational productivity
  • Moreover, responsible to make sure that the employees are satisfied, and thus you'll have to work on employee benefit and bonus programs to avoid employee frustration
  • Also, senior HR managers help in promoting and establishing a better and healthier work environment for employees

Sr consultant - Professional Services

MenaITech
Amman
08.2007 - 07.2010
  • Provide support and other services related to MenaITech HRMS software programs, databases, and applications
  • Often specialize in a particular MenaITech product line or category
  • Assist with pre-installation planning and product selection; oversee installations and integrations; customize systems;
  • Handle ongoing maintenance and support
  • Recommend products or solutions for an organization's specific needs, and may create training guides or other materials
  • Also, write and design code and manage testing and debugging

Network Coordinator

Kasha- Trans Middle East International Distribution co. ltd
Amman
07.2005 - 07.2007
  • Responsible for setting up and maintaining an organization's computer network
  • They install, configure, and update network components and services such as LAN's, WAN's, and Windows servers and provide technical support for companies' network issues
  • They may be asked to administer network security, perform system backups, and assist with network analysis and modeling
  • Other job tasks in this career path can include monitoring website performance and managing IT supplies

Education

Professional in Human Resources - International -

Morgan
11.2022

Master of Business Administration - MBA - Human Services, General

International Business Management Institute (IBMI), Berlin, Germany
07.2021

Bachelors - Computer Science

Isra Private University, Amman, Jordan
01.2005

Skills

  • Clear communication
  • Cross-functional teamwork
  • Staff training and development
  • Customer service
  • Work prioritization
  • Conflict resolution
  • Key performance indicators
  • Decision-making
  • Project management
  • Product management
  • Team leadership
  • Employee onboarding
  • Time management
  • Negotiation

Certification

  • Essential Management Skills, International Business Management Institute (IBMI), 06/01/20
  • Human Resource Management, International Business Management Institute (IBMI), 06/01/20
  • Professional in Human Resources - International (PHRi), Morgan, 11/01/22

Personal Information

  • Date of Birth: 06/28/82
  • Nationality: Jordanian

Languages

Arabic
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

ERP/HRIS Products Manager - Triosuite Solutions
12.2024 - Current
HRIS Manager - NAMMA CARGO SERVICES CO LTD
11.2023 - 07.2024
Sr. HRIS Customer Service Associate - MenaITech
11.2021 - 11.2023
Sr consultant - Professional Services - MenaITech
06.2016 - 10.2021
Sr. HRMS Advocate - PROCAPITA Group
08.2012 - 06.2016
Sr. HR Officer - Acting Manager - Arabtic Construction llc
09.2011 - 09.2012
Sr consultant - Professional Services - MenaITech
11.2010 - 08.2011
Human Resource Manager - Petra Airlines
09.2010 - 11.2010
Sr consultant - Professional Services - MenaITech
08.2007 - 07.2010
Network Coordinator - Kasha- Trans Middle East International Distribution co. ltd
07.2005 - 07.2007
Morgan - Professional in Human Resources - International,
International Business Management Institute (IBMI) - Master of Business Administration - MBA, Human Services, General
Isra Private University - Bachelors, Computer Science

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Methqal Abdelqader