Mazen Mirie
General Manager - Project Manager For Food & Beverage Catering Activities
Amman
Summary
Focused Project Manager skilled at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
32
32
years of professional experience
Work History
Project Manager & General Manager
Grand MENA - Khaldyia Hotel
04.2010 - 05.2012
- The hotel is located in Riyadh and been classified as one of the largest hotels in the Kingdom of Saudi Arabia, it is now under pre-opening phase, I am fully responsible of running all its necessary pre-opening activities including staff hiring, procurement of hotel equipments and furniture orders, pricing…etc.
Freelance Hotels Consultant
01.2009 - 02.2010
- Preparing and providing consultancy services to specialized hotels business sector, including training sessions to staff members.
- Established trusted partnerships with key industry influencers, expanding the company's network of resources and contacts
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation
- Enhanced communication among team members, fostering a collaborative and supportive work environment
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking
- Managed client relationships through regular check-ins and updates on project progress
- Created and developed detailed work plans to meet business priorities and deadlines
- Implemented practices and procedures to reduce expenditures and increase savings
- Evaluated staff performance and provided coaching to address inefficiencies
General Manager
Taybet Zaman Hotel & Resort
01.2004 - 01.2008
- Ensured smooth operation and interaction between all hotel departments to achieve customer satisfaction
- Supervised all reservation activities
- Conducted diversified marketing efforts (by phone, advertisement, and e-mails) in addition to sales calls to various potential clients.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Managed budget implementations, employee evaluations, and contract details
- Developed and maintained relationships with customers and suppliers through account development
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Analyzed market trends and competitor activities to create competitive advantages
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Trained and guided team members to maintain high productivity and performance metrics
General Manager
Dana Plaza Hotel
01.2002 - 01.2004
- Increase occupancy rates by increasing local market share
- Improve F&B Service by selling banquet rooms for seminars, workshops and weddings
- Follow up on collection of hotel receivables
- Solve all staff related problem which was because of lack of cash flow.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Championed continuous improvement initiatives that enhanced operational performance across all departments
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
General Manager
Petra Panorama Hotel
01.1998 - 01.2002
- Full responsibility for preparing the hotel to begin operation; this included full purchase of furniture, equipment, forms, room amenities, hiring staff, etc
- Upon successful soft opening of hotel; a marketing strategy was implemented and conducted by my team to lead the hotel becoming leasing 4-star hotel in Petra be it in furnishings, food or courtesy of staff.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Implemented operational strategies and effectively built customer and employee loyalty
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Developed and implemented strategies to increase sales and profitability
General Manager
Al-Liwan Hotel
01.1996 - 01.1997
- Full Responsibility for preparing the hotel to become operational: this included all purchase of equipment, furniture room amentias and staff hiring
- Marketing was major part of my job whereby upon the soft opening of the hotel I implemented a very aggressive marketing strategy of highlight hotel's location in forthcoming commercial district of Alswifieh at that time; which lead to excellent results.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Managed budget implementations, employee evaluations, and contract details
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
General Manager
San Rock International
01.1994 - 01.1996
- Supervised full hotel renovation
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Developed and maintained relationships with customers and suppliers through account development
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
Director of sales
Forte Grand Hotel
01.1990 - 01.1994
- Exceeded budgeted revenues through aggressive marketing and excellent customer service
- Worked closely with food and beverage director, catering director, and the general manager to ensure efficient beverage service in all areas of events, generating extensive programmatic growth.
General Manager
Petra International Hotel
01.1991 - 01.1993
Director of public relations
Meridian Hotel
01.1990 - 01.1991
- Designed, developed, and delivered corporate public relations statements.
Sales and Marketing Director
Kuwait international hotel
01.1989 - 01.1990
Sales Director
Kuwait Hilton International
01.1985 - 01.1988
Sales Manager
Kuwait SAS Hotel
01.1980 - 01.1982
Education
B.A., Business administration -
University Of Beirut
Bachelor of Science -
University Of Beirut
Lebanon 04.2001 - 04.1973
Skills
Strategic Planning
Cost Control
Productivity Improvement
Customer relations specialist
Cost reduction and containment
Logistics Management
Work flow planning
Resource Allocation
Procedure Development
Compliance Monitoring
Purchasing and procurement
Advanced problem solving
Cross-Functional Collaboration
Customer Relations
Staff Management
Stakeholder Communications
Customer Relationship Management
Performance monitoring
Team Collaboration
Skills Awards
- Very well connected to the industry decision makers in Jordan.
- Efficient in use of computers, Microsoft applications and Fidelio system.
- Community and Customer Service
- Customer Relationship Management
- Needs Assessments
- Team Building and Empowerment
- Professional Staffing
- Best value award for MENA hotels – middle east
- Best new established 5 star hotel MENA hotels – middle east
- Participation in Riyadh food festival with the Jordanian food corner / MENA Grand Khaldia
Mailing Address
P.o.Box 926459, Amman, 11196
Home Telephone
009625622292
Personal Information
- Place of Birth: Jenin
- Nationality: Jordanian
- Marital Status: Married
- Lives in Arjan - Amman
Training
- Hospitality training for GM level from GLION University / Switzerland
- Management and Service convention 1990 USA at American hotel and motel Association. (A.H.M)
- Food and beverage service 1990 USA at the American hotel Association.
- Customer First 1987 (course) Kuwait Hotel company-Kuwait
- 1987 (course) – Regional sales & marketing workshop – Hilton international –Dubai, UAE
- 1986 (course) – Consultative Sales Development – Basel – Switzerland
- 1985 (Seminar) – Effective Supervision –Hilton International, Kuwait
- 1976 (Course) – Emergency safety duties – Kuwait airways
Timeline
Project Manager & General Manager
Grand MENA - Khaldyia Hotel
04.2010 - 05.2012
Freelance Hotels Consultant
01.2009 - 02.2010
General Manager
Taybet Zaman Hotel & Resort
01.2004 - 01.2008
General Manager
Dana Plaza Hotel
01.2002 - 01.2004
Bachelor of Science -
University Of Beirut
04.2001 - 04.1973
General Manager
Petra Panorama Hotel
01.1998 - 01.2002
General Manager
Al-Liwan Hotel
01.1996 - 01.1997
General Manager
San Rock International
01.1994 - 01.1996
General Manager
Petra International Hotel
01.1991 - 01.1993
Director of sales
Forte Grand Hotel
01.1990 - 01.1994
Director of public relations
Meridian Hotel
01.1990 - 01.1991
Sales and Marketing Director
Kuwait international hotel
01.1989 - 01.1990
Sales Director
Kuwait Hilton International
01.1985 - 01.1988
Sales Manager
Kuwait SAS Hotel
01.1980 - 01.1982
B.A., Business administration -
University Of Beirut