Summary
Overview
Work History
Education
Skills
Certification
Social - Linkedin
References
Training
Timeline
Generic
Mazen Abu khadijeh

Mazen Abu khadijeh

IT Specialist
Amman

Summary

Visionary offering over 12 years' experience, 9 of them in the information technology industry, with emphasis on improving efficiency, productivity, and organizational consistency contributed to firm growth by executing business strategies using solid analytical and problem-solving skills where I have gained a thorough understanding of clients needs and the firm's core competencies.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

IT Specialist & Network Administrator

GHD/EMPHNET
10.2016 - Current
  • Manage security system using Fortigate firewall, Kaspersky Anti-Virus Admin-Kit
  • Manage Physical and virtual servers
  • Manage MS Office 365 admin center and provide the needed support for the end users
  • Manage daily operations of the IT department
  • Develop new strategies and IT procedures to increase efficiency
  • Research, evaluate, and recommend technologies to support business requirements
  • Manage & troubleshoot network infrastructure, attendance system, and Internet connectivity throughout the organization to provide end-user support and issue resolution.

Co-founder & Head of Operations

Gebal Beirut General Land Transport
01.2015 - 08.2016
  • Managing more than 10 major accounts, that including but not limited to; requirements gathering, receiving orders, quotations, tracking shipments, coordinating with clients, confirm/update shipment status
  • Increasing the firm's portfolio by attracting new clients and close the deals with them
  • Responsible of basic accounting and financial transactions like collecting & settlements.

Technical Support Engineer

Sharp Middle East
03.2013 - 12.2014
  • Manage, create more than 160 users and their group policies on Windows Server
  • In addition to the helpdesk support and configuring cloud printers and many other devices
  • Testing & quality control for many applications performance and output over tablets, smartphones and PCs/Laptops.

Technical Support Engineer

Alpha Data LLC.
03.2013 - 04.2014
  • Manage, create more than 160 users and their group policies on Windows Server
  • In addition to the helpdesk support and configuring cloud printers and many other devices
  • Testing & quality control for many applications performance and output over tablets, smartphones and PCs/Laptops.

Senior Technical support

Manaseer Oil and Gas
02.2012 - 02.2013
  • Supervise, lead, motivate and evaluate performance of 4 employees
  • Provide orientation program and trained more than 10 employees
  • Configure and install gas stations automation system management for Gilbarco/VEEDER-ROOT (PSS 5000 DOMS, Probe, TLS 350&450, Point of sale)
  • Provide support and troubleshooting to all the technological aspects for more than 25 gas stations, like, helpdesk, configurations, networking, and implementations
  • Directly involved in applying and implementing the E-cards/payment roll-out and deployment
  • Customer support & service by handling complaints, resolve problems and report the feedback and opinions through different channels (phone calls and emails).

Customer Service Team Leader

Manaseer Oil and Gas
03.2011 - 01.2012
  • Supervise, lead, motivate and evaluate performance of 4 employees
  • Provide orientation program and trained more than 10 employees
  • Configure and install gas stations automation system management for Gilbarco/VEEDER-ROOT (PSS 5000 DOMS, Probe, TLS 350&450, Point of sale)
  • Provide support and troubleshooting to all the technological aspects for more than 25 gas stations, like, helpdesk, configurations, networking, and implementations
  • Directly involved in applying and implementing the E-cards/payment roll-out and deployment
  • Customer support & service by handling complaints, resolve problems and report the feedback and opinions through different channels (phone calls and emails).

Customer Support Officer

National Express
09.2008 - 02.2011
  • Customer support & service by handling complaints, resolve problems and report the feedback and opinions through different channels (phone calls and emails)
  • Provide all kinds of helpdesk support like, software/hardware installations, printers’ installation and troubleshooting
  • E-Cards issuing and registrations
  • Monitor the transactions and operations flow
  • Reporting to the top management.

Education

B.Sc. in Applied Computer Science -

Philadelphia University
09.2003 - 05.2008

Skills

undefined

Certification

Microsoft Certified Technology Specialist (MCTS), 2008

Social - Linkedin

jo.linkedin.com/in/mabukhadijeh

References

  • Haitham Nazzal, IT Team Leader, Global Health Development, +962 7 9963 4983
  • Khaldoun Abu Zraiq, IT Manager, Manaseer Oil & Gas, +962 7 9901 2233

Training

  • CCNA (Cisco Certified Network Associate), 2012, Teleprobe, Jordan
  • MCSE (Microsoft Certified System Engineer), 2008, STS
  • Helpdesk & Troubleshooting, 2008, STS
  • University Training, 2008, Ministry of Water and Irrigation

Timeline

IT Specialist & Network Administrator

GHD/EMPHNET
10.2016 - Current

Co-founder & Head of Operations

Gebal Beirut General Land Transport
01.2015 - 08.2016

Technical Support Engineer

Sharp Middle East
03.2013 - 12.2014

Technical Support Engineer

Alpha Data LLC.
03.2013 - 04.2014

Senior Technical support

Manaseer Oil and Gas
02.2012 - 02.2013

Customer Service Team Leader

Manaseer Oil and Gas
03.2011 - 01.2012

Customer Support Officer

National Express
09.2008 - 02.2011

B.Sc. in Applied Computer Science -

Philadelphia University
09.2003 - 05.2008

Similar Profiles

CREATE PROFILE
Mazen Abu khadijehIT Specialist