Mazen Abu khadijeh
IT Specialist
Amman
Summary
Visionary offering over 12 years' experience, 9 of them in the information technology industry, with emphasis on improving efficiency, productivity, and organizational consistency contributed to firm growth by executing business strategies using solid analytical and problem-solving skills where I have gained a thorough understanding of clients needs and the firm's core competencies.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT Specialist & Network Administrator
GHD/EMPHNET
10.2016 - Current
- Manage security system using Fortigate firewall, Kaspersky Anti-Virus Admin-Kit
- Manage Physical and virtual servers
- Manage MS Office 365 admin center and provide the needed support for the end users
- Manage daily operations of the IT department
- Develop new strategies and IT procedures to increase efficiency
- Research, evaluate, and recommend technologies to support business requirements
- Manage & troubleshoot network infrastructure, attendance system, and Internet connectivity throughout the organization to provide end-user support and issue resolution.
Co-founder & Head of Operations
Gebal Beirut General Land Transport
01.2015 - 08.2016
- Managing more than 10 major accounts, that including but not limited to; requirements gathering, receiving orders, quotations, tracking shipments, coordinating with clients, confirm/update shipment status
- Increasing the firm's portfolio by attracting new clients and close the deals with them
- Responsible of basic accounting and financial transactions like collecting & settlements.
Technical Support Engineer
Sharp Middle East
03.2013 - 12.2014
- Manage, create more than 160 users and their group policies on Windows Server
- In addition to the helpdesk support and configuring cloud printers and many other devices
- Testing & quality control for many applications performance and output over tablets, smartphones and PCs/Laptops.
Technical Support Engineer
Alpha Data LLC.
03.2013 - 04.2014
- Manage, create more than 160 users and their group policies on Windows Server
- In addition to the helpdesk support and configuring cloud printers and many other devices
- Testing & quality control for many applications performance and output over tablets, smartphones and PCs/Laptops.
Senior Technical support
Manaseer Oil and Gas
02.2012 - 02.2013
- Supervise, lead, motivate and evaluate performance of 4 employees
- Provide orientation program and trained more than 10 employees
- Configure and install gas stations automation system management for Gilbarco/VEEDER-ROOT (PSS 5000 DOMS, Probe, TLS 350&450, Point of sale)
- Provide support and troubleshooting to all the technological aspects for more than 25 gas stations, like, helpdesk, configurations, networking, and implementations
- Directly involved in applying and implementing the E-cards/payment roll-out and deployment
- Customer support & service by handling complaints, resolve problems and report the feedback and opinions through different channels (phone calls and emails).
Customer Service Team Leader
Manaseer Oil and Gas
03.2011 - 01.2012
- Supervise, lead, motivate and evaluate performance of 4 employees
- Provide orientation program and trained more than 10 employees
- Configure and install gas stations automation system management for Gilbarco/VEEDER-ROOT (PSS 5000 DOMS, Probe, TLS 350&450, Point of sale)
- Provide support and troubleshooting to all the technological aspects for more than 25 gas stations, like, helpdesk, configurations, networking, and implementations
- Directly involved in applying and implementing the E-cards/payment roll-out and deployment
- Customer support & service by handling complaints, resolve problems and report the feedback and opinions through different channels (phone calls and emails).
Customer Support Officer
National Express
09.2008 - 02.2011
- Customer support & service by handling complaints, resolve problems and report the feedback and opinions through different channels (phone calls and emails)
- Provide all kinds of helpdesk support like, software/hardware installations, printers’ installation and troubleshooting
- E-Cards issuing and registrations
- Monitor the transactions and operations flow
- Reporting to the top management.
Education
B.Sc. in Applied Computer Science -
Philadelphia University
09.2003 - 05.2008
Skills
Overseas Experience
Business Development
QA/QC
Networking & Active Directory
Analytical
Operations Management
Time Management
Resource Management
Extensive experience in medium and large scale computer and network environments
Highly analytical with strong problem-solving skills
Attention, flexibility and problem solving are considered my greatest strengths
Fast learner and declared to be hard-working, articulate, motivated individual with a long-term potential for leadership and who strives for excellence and quality at all times
Technical issue analysis
Information Security
Network Administration
Troubleshooting
IT Troubleshooting
User Support
Videoconferencing
Desktop support
Technical Support
Certification
Microsoft Certified Technology Specialist (MCTS), 2008
Social - Linkedin
jo.linkedin.com/in/mabukhadijeh
References
- Haitham Nazzal, IT Team Leader, Global Health Development, +962 7 9963 4983
- Khaldoun Abu Zraiq, IT Manager, Manaseer Oil & Gas, +962 7 9901 2233
Training
- CCNA (Cisco Certified Network Associate), 2012, Teleprobe, Jordan
- MCSE (Microsoft Certified System Engineer), 2008, STS
- Helpdesk & Troubleshooting, 2008, STS
- University Training, 2008, Ministry of Water and Irrigation
Timeline
IT Specialist & Network Administrator
GHD/EMPHNET
10.2016 - Current
Co-founder & Head of Operations
Gebal Beirut General Land Transport
01.2015 - 08.2016
Technical Support Engineer
Sharp Middle East
03.2013 - 12.2014
Technical Support Engineer
Alpha Data LLC.
03.2013 - 04.2014
Senior Technical support
Manaseer Oil and Gas
02.2012 - 02.2013
Customer Service Team Leader
Manaseer Oil and Gas
03.2011 - 01.2012
Customer Support Officer
National Express
09.2008 - 02.2011
B.Sc. in Applied Computer Science -
Philadelphia University
09.2003 - 05.2008