Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mays Salameh

Finance
Amman

Summary

Dynamic and results-oriented professional with extensive experience in client support and problem-solving, honed at Jordan Ahli Bank and other leading institutions. Excelled in enhancing customer satisfaction and sales targets through expert product knowledge and active listening. Proven track record in fostering strong client relationships and achieving significant sales growth.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Jordan Ahli Bank
04.2024 - Current

⦁ Work with and advise customers in opening accounts and performing transactions including investing in deposit certificates.
⦁ Collect customer information and input data into the system, ensuring confidentiality at all times.
⦁ Assist customers with taking out different types of loans, including personal, auto, house and credit card.
⦁ Meet with new bank customers to explain all the services and features the bank has to offer.
⦁ Follow with current customers and offer after-sales services.
⦁ Perform outdoor visits at different organizations to offer and present group benefits to promote and sell the different products and services of the bank.
⦁ Meet the bank's very high standards of offering professional customer service.

Sales & Service Advisor

Capital Bank
09.2021 - 03.2024

⦁ Work with and advise customers in opening accounts and performing transactions including investing in deposit certificates.
⦁ Collect customer information and input data into the system, ensuring confidentiality at all times.
⦁ Assist customers with taking out different types of loans, including personal, auto, house and credit card.
⦁ Meet with new bank customers to explain all the services and features the bank has to offer.
⦁ Follow with current customers and offer after-sales services.
⦁ Perform outdoor visits at different organizations to offer and present group benefits to promote and sell the different products and services of the bank.
⦁ Meet the bank's very high standards of offering professional customer service.

Client Advisor

Societe Generale Bank
08.2019 - 08.2021
  • Excelled in meeting sales targets, contributing significantly to the overall success of the team.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.

Teller

Societe Generale Bank
08.2016 - 08.2019

⦁ Process routine account transactions.

⦁ Promote and cross-sell bank products (I had a target to achieve)
⦁ Exchange foreign currency.
⦁ Offer support in various fields and tasks that may not be included in the general job responsibilities. (Mainly customer service)
⦁ Record all transactions promptly, accurately and in compliance with bank procedures
⦁ Carry out signature verification for all transactions.

Customer Servicer

Al Ghad Newspaper
11.2013 - 07.2016

• Responsible for selling and advising products to clients with different requirements.
• Develops new business opportunities and sales growth by initiating and maintaining strong relationships.
• Drives product sales within assigned accounts.
• Provides post-sale service and interaction with clients.
• Acts as primary benefit resource to client.
• Generate reports.
• Performs other related duties as assigned or required

Account Executive

Metlife
10.2011 - 10.2013

• Responsible for selling the newspaper adds
• Develops new business opportunities maintaining strong relationships with clients
• Reporting
• Coordination with other units

Education

Bachelor of Science - Finance

Al-Isra University
Amman, Jordan
10.2006 - 10.2010

Skills

Client Support

Problem-solving

Active listening

Product knowledge

Timeline

Customer Service Representative

Jordan Ahli Bank
04.2024 - Current

Sales & Service Advisor

Capital Bank
09.2021 - 03.2024

Client Advisor

Societe Generale Bank
08.2019 - 08.2021

Teller

Societe Generale Bank
08.2016 - 08.2019

Customer Servicer

Al Ghad Newspaper
11.2013 - 07.2016

Account Executive

Metlife
10.2011 - 10.2013

Bachelor of Science - Finance

Al-Isra University
10.2006 - 10.2010
Mays SalamehFinance