Dynamic and results-oriented professional with extensive experience in client support and problem-solving, honed at Jordan Ahli Bank and other leading institutions. Excelled in enhancing customer satisfaction and sales targets through expert product knowledge and active listening. Proven track record in fostering strong client relationships and achieving significant sales growth.
⦁ Work with and advise customers in opening accounts and performing transactions including investing in deposit certificates.
⦁ Collect customer information and input data into the system, ensuring confidentiality at all times.
⦁ Assist customers with taking out different types of loans, including personal, auto, house and credit card.
⦁ Meet with new bank customers to explain all the services and features the bank has to offer.
⦁ Follow with current customers and offer after-sales services.
⦁ Perform outdoor visits at different organizations to offer and present group benefits to promote and sell the different products and services of the bank.
⦁ Meet the bank's very high standards of offering professional customer service.
⦁ Work with and advise customers in opening accounts and performing transactions including investing in deposit certificates.
⦁ Collect customer information and input data into the system, ensuring confidentiality at all times.
⦁ Assist customers with taking out different types of loans, including personal, auto, house and credit card.
⦁ Meet with new bank customers to explain all the services and features the bank has to offer.
⦁ Follow with current customers and offer after-sales services.
⦁ Perform outdoor visits at different organizations to offer and present group benefits to promote and sell the different products and services of the bank.
⦁ Meet the bank's very high standards of offering professional customer service.
⦁ Process routine account transactions.
⦁ Promote and cross-sell bank products (I had a target to achieve)
⦁ Exchange foreign currency.
⦁ Offer support in various fields and tasks that may not be included in the general job responsibilities. (Mainly customer service)
⦁ Record all transactions promptly, accurately and in compliance with bank procedures
⦁ Carry out signature verification for all transactions.
• Responsible for selling and advising products to clients with different requirements.
• Develops new business opportunities and sales growth by initiating and maintaining strong relationships.
• Drives product sales within assigned accounts.
• Provides post-sale service and interaction with clients.
• Acts as primary benefit resource to client.
• Generate reports.
• Performs other related duties as assigned or required
• Responsible for selling the newspaper adds
• Develops new business opportunities maintaining strong relationships with clients
• Reporting
• Coordination with other units
Client Support
Problem-solving
Active listening
Product knowledge