Mayce Rteimeh

• Document and file proof of delivery and services
• Assist floral shop in unpacking floral deliveries and organize flowers in the workroom or cooler
• Sell merchandise and upsell services and flower arrangements
• Price merchandise
• Responsible for clean delivery vehicles, maintenance, and work areas
• Maintain a professional attitude and appearance while demonstrating a superior level of hospitality when working with customers and staff
• Notable accomplishments: Successfully implemented an optimized routing for the entire company, increasing delivery efficiency by an average of 30%
• Successfully negotiated reduced operating with business partners for delivery commissions by roughly 15%.

• Loaded truck and properly secured items to prevent damage for deliveries.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Kept detailed mileage records of starting and ending shift.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Handled more than 300 packages per day to customer doorsteps and business offices.
• working effectively in a fast-paced environment.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Protected people and equipment from hazardous materials by using correct procedures.
• Worked flexible hours across night, weekend, and holiday shifts.

• Provided customers with information on products and services
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Rescheduled technician visits.
• Tracked and monitored vehicle performance and maintenance.
• Proven ability to learn quickly and adapt to new situations.
• Developed comprehensive documentation for troubleshooting procedures, enabling faster issue resolution.
• Researched and identified solutions to technical problems by. using specific codes to reset or refresh system.

Check-In:

• Aid in check-ins, making reservations, and rebooking a flight.
• Weighing passenger luggage's and ensuring that they have no dangerous good materials.
• Escort passengers to the boarding gate and answer any questions that passengers may have
• Handle all customer questions, resolve issues with delayed and canceled flights, and help with lost/damaged luggage
• Reissued boarding passes.
• Ensure Flight safety federal regulations and requirements.
• Checked documents needed for flight.
• Dealt with PETC safety requirement, check in, and drop off.

Gate Coordinator:

• Updated passenger boarding pass and any seat change requests.
• Announcements
• Contacted wheelchair personal for quantity, boarding time, and wheelchair type.
• Printed flight manifest documents for crew.
• Boarding flight.

Ramp Coordinator:

• Printed documents for flight arrival.
• Met flight at gate and aligned jetbridge.
• Making sure containers were offloaded in a timely manner.
• Record the first and last bag dropoff on conveyer belt.
• Delivered PETC to passenger.
• Aided in fuel documentation.
• Assigned containers for loading
• Printed flight plan for captain.
• End of day report.

• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
• Escorted passengers through TSA to lounge or gate.