Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maya Bisharat

Guest Experience Expert - Butler
Jordan

Summary

A dedicated and personable professional with a strong background in customer service from previous experience as a butler and telephone operator, now specializing in telemarketing. Recognized for exceptional service, having been awarded "Host of the Month" for consistently exceeding client expectations and delivering outstanding hospitality. Adept at managing client relationships, providing personalized service, and addressing client / Guest needs with precision. Highly skilled in active listening, persuasive communication, and delivering clear, concise information. Experienced in handling high-volume calls, resolving inquiries efficiently, and maintaining professionalism in fast-paced environments. Known for attention to detail, patience, and maintaining a calm demeanor under pressure. Brings a unique blend of hospitality, sales, and telephone communication expertise, committed to delivering excellent service and exceeding performance targets.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Guest Experience Expert | Butler

St.Regis Amman
09.2023 - Current
  • Service Etiquette
  • Guest Welcoming
  • Concierge Services | Logistics
  • Pre-Arrival Guest Communication
  • VIP & High-Profile Guest Service
  • In-Room Dinning Etiquette
  • Guest Feedback Collection
  • Personalized Guest Service

AYS ( At Your Service Agent )

Marriott Amman
05.2022 - 09.2023
  • Call Handling:
  • Email Management
  • Office operations.
  • Reports Creation
  • Guest Satisfaction Feedback
  • Telemarketing ( Hotel Outlet Marketing )
  • Handling Inquiries
  • Reservations ( Rooms / Outlets )

Education

Bachelor's Degree - Graphic Design

University of Jordan
Amman, Jordan
04.2001 -

Skills

  • Opera PMS
  • Salesforce ( GXP )
  • Communication
  • Telemarketing ( Hotel Marketing )
  • Butler Services
  • Complaint handling
  • Feedback implementation

Timeline

Guest Experience Expert | Butler

St.Regis Amman
09.2023 - Current

AYS ( At Your Service Agent )

Marriott Amman
05.2022 - 09.2023

Bachelor's Degree - Graphic Design

University of Jordan
04.2001 -
Maya BisharatGuest Experience Expert - Butler