May Dalgamouni

• Established HR and Budgeting functions, improving resource management for enhanced organizational efficiency. Reduced recruitment lead times by 20% and vacancy rates by 37%, resulting in a more stable and engaged workforce.
• Engineered a fit-for-purpose staffing structure and devised optimization strategies in line with evolving service scopes and the operating model, driving change.
• Led the closure of long-standing audit recommendations and streamlined the provision of documents and information, resulting in a remarkable reduction of pending audit recommendations by 78%.
• Acted as Officer in Charge during the Chief's absence, ensuring uninterrupted leadership and seamless operations. Led a diverse team of 190 personnel, fostering a collaborative work environment.
• Implemented collaborative people management, promoting teamwork with clear goals and performance indicators for team members. Supported subordinates by facilitating skill development and accountability.
• Ensured adherence to the Organization's governance framework by aligning internal procedures with complex regulatory environments, negotiating frameworks to maintain operational integrity and reduce risk.
• Initiated a review of the Centre's service catalogue to align offerings with the shared service business model, aiming at optimizing services according to industry best practices and the Organization's operational framework.
• Led the implementation of a robust quality management systems and operational resilience strategies to ensure continuous service delivery.
• Represented the Centre in the Critical Incident Team, contributed to the coordination of security protocols to protect personnel for effective risk management and crisis response preparedness.

• Led the integration of corporate services, harmonizing policies, processes, systems, and personnel to support Secretariat reform initiatives and shared service delivery models, fostering a collaborative culture.
• Provided strategic guidance to senior management, facilitating the execution of high-volume transactional services and promoting an environment prioritizing efficiency and teamwork.
• Developed and implemented knowledge management, capacity-building, and operational resilience programmes to meet strategic objectives aligned with global reform agendas, ensuring effective navigation of evolving challenges and a volatile working environment.
• Oversaw annual planning and monitoring, aligning Key Performance Indicators (KPIs) and service level agreements with organizational policies to boost operational effectiveness.
• Fostered a risk-informed management culture by collaborating with Headquarters and stakeholders to align identified risks with regulatory requirements, ensuring comprehensive compliance.
• Analyzed policy applications and led corrective actions to resolve ambiguities, centralized processes to optimize operations, and developed standard operating procedures to enhance service delivery, resulting in a 30% reduction in operational costs and improved service quality.
• Led safety and security measures during COVID-related lockdowns, ensuring adherence to health guidelines and safeguarding personnel and operations.
• Supported the development and delivery of governance training for senior officials, enhancing a culture of fiduciary compliance, accountability, and ethical behavior.
• Represented the Centre in interagency working groups, focusing on reform and change management initiatives, while fostering a culture that values teamwork, professional growth, and collective success.

• Provided strategic guidance to department heads on budgetary and administrative affairs, ensuring adherence to fiduciary standards and alignment of financial strategies with the objectives outlined in the Medium-Term Strategy.
• Designed and implemented change management and transformation initiatives using SAP functionalities to automate processes, ensuring the seamless availability of unutilized budgetary balances totaling US$7.5 million.
• Proposed and implemented enhancements to administrative issuances, strengthening internal controls to ensure compliance with financial regulations and IPSAS accrual accounting.
• Prepared reports for legislative committees and senior management, offering strategic insights to guide decision-making.
• Aligned the Commission's positions with the approved resources to ensure alignment with approved financial resources and operational requirements.

• Managed financial and human resources across nine United Nations Missions, coordinating and negotiating to enhance inter-mission cooperation and align organizational goals. As Certifying Officer, upheld financial accuracy and compliance.
• Provided strategic guidance in budgetary planning, financial management, HR, project management, IT, and operations, driving transformative improvements to align with reform initiatives.
• Implemented IPSAS-compliant cost recovery using SAP ERP, enhancing operational efficiency by 30%, and negotiated with stakeholders to align cost-effective practices with reform goals.
• Streamlined supply chain management at the United Nations Logistics Base, optimizing requisitioning and replenishment processes for UN Peacekeeping Operations to improve responsiveness through better inventory and forecasting methods.
• Liaised with the Board of Auditors, ensuring smooth financial audits and effectively negotiating audit scopes to suit organizational capabilities while ensuring compliance.
• Managed the SAP project for HR and Travel solutions at the United Nations Mission in the DRC, securing resources, garnering leadership support, and raising awareness of the operational changes brought by the SAP solutions to achieve strategic and operational enhancements.

• Provided strategic advice to the Acting Director of Administration, contributing to the preparation of the staffing plan and operational budget proposal.
• Pioneered the utilization of the standard funding model for peacekeeping operations by levaraging insight from the Secretary General's report.

• Monitored and reported on the utilization of financial resources and position incumbency, ensuring compliance with regulations, and enhanced financial performance by rectifying US$2 million in misallocated expenditures and implementing preventive measures.
• Served as Officer in Charge during budget deliberations by legislative committees. Generated analytical reports for senior management, offering timely financial insights for strategic decision-making.
• Led budget preparation for the new mission in South Sudan, utilizing a results-based budgeting approach.

• Supported the Director, Wireless Revenue, in monitoring product performance in relation to the budget.

• Founded the Unit and established robust processes for efficient contract oversight and audits of financial and operational procedures. Developed and implemented controls that ensured strict compliance with contractual agreements, engaging in proactive negotiations to optimize contract terms and resolve disputes.
• Led negotiations with suppliers and contractors to secure favorable terms and improve service delivery. Managed critical vendor relationships to ensure adherence to contractual obligations and operational needs, facilitating seamless supply chain operations.
• Acted as Officer in Charge of the Supply Section.

Budget Coordinator, November 2006 - October 2007

• Managed and optimized supply chain operations and the financial and staffing proposals within a $500 million budget, enhancing the budget review process through strategic resource allocation.
• Formulated financial proposals for aid to Internally Displaced Persons (IDPs), ensuring efficient procurement and distribution of supplies.
• Served as Secretary for the Local Committee on Contracts, ensuring adherence to procurement procedures and facilitating thorough case reviews to enhance transparency and compliance.

Chief Budget and Planning Unit, October 2004 - October 2006

• Led a cross-functional team to streamline requisitioning, receipt, and invoice processing for mission-critical fuel supplies, improving forecasting accuracy and financial management while fostering better supplier relationships.
• Oversaw the strategic planning and execution of a $142 million budget, utilizing advanced analytics to enhance supply chain efficiency and align activities with financial benchmarks, significantly improving lead times.
• Transformed the unit from basic fund administration to a proactive hub of innovation, implementing improvements in procedures, policies, and guidelines to establish the unit as a model of excellence and responsiveness to mission needs.

• Ensured the continuous supply of equipment and materials within a US $40 million budget, supporting the operational needs of approximately 8,000 personnel. Managed logistics and procurement to maintain uninterrupted supply lines.
• Managed budgetary and extra-budgetary resources, ensuring the correct application of expenditure codes and aligning them with supply chain requirements to optimize procurement and distribution processes.

• Managed the US Outreach Operation for a development programme funded by USAID.
• Coordinated consulting and outreach activities for NGOs, trade associations, small & medium-sized companies, and the Jordanian Ministry of Industry and Trade.

• Provided consulting services to small & medium-sized companies from different industries and achieved 10% improvement in product quality, 12% increase in operation efficiency, and 5%-13% cost reduction by re-engineering business processes.