Summary
Overview
Work History
Education
Skills
Certification
Awards
Additional Information
Timeline
Hi, I’m

Maryam Tubeileh

Maryam Tubeileh

Summary

Dr Maryam Tubeileh, a multidisciplinary Dentist, a member in the American Association of Innovation; has more than 17 years' experience in innovation management and performance excellence, she has a proven track record of delivering high-quality, performance-driven, and strategic consulting services to clients across a wide range of industries. Her expertise in strategy development, change management, process optimization, and organizational transformation allows her to bring a unique perspective to each project, enabling her to identify and capitalize on new opportunities for growth and innovation.


Throughout her career, she has helped numerous companies to increase revenue, increase efficiency, reduce risks, and improve customer satisfaction, resulting in significant improvements to their bottom line. Whether it's through in-depth market research, innovative problem-solving, or effective team leadership, she is committed to delivering exceptional results that exceed clients' expectations.


A key player in the National Task Force of "Oman Vision 2040 Implementation Follow-up Unit" under the "National Program -Investment & Exports Development", a Public drive code named “Nazdahir” - leading the domain “Innovation & Technology,” responsible of developing strategic projects and finding opportunities to attract national and international investors, aiming to of improve the healthcare sector investment opportunities, to advance Oman's healthcare industry. Pioneered the design of the health innovation hub after market research, feasibility study and stakeholder engagement, which got nominated by the H.E Minister of MOH for implementation.

Overview

14
years of professional experience
1
Certification

Work History

Directorate General of Quality Assurance Centre (DGQAC), Ministry of Health, MOH, Muscat

Head of Innovation Section & Training Manager
2017.01 - Current (7 years & 8 months)

Job overview

  • Leading the establishment of the innovation management framework to standardize initiative management across MOH facilities, aiming to manage, monitor and scale up innovative initiatives that are improving the performance and quality of the healthcare services, staff, and patient satisfaction
  • Managing cross – functional teams to ensure all projects and initiatives align with the MOH strategic goals and objectives.
  • Identified areas for operation efficiencies, resulting in simplifying and automating administrative processes
  • Leading projects according to PMI standards and procedures
  • Managed a team of [15] employees across MOH HQ department to Run healthcare innovation award & research exhibition
  • 70% of innovative initiative were raised for scaling up
  • Upgraded the “Excellence Award guide” for the League of Arab States
  • Initiated & facilitated the quality staff Training needs assessment (TNA) program
  • Staff satisfaction was high
  • Accreditation Surveyor helping prepare tertiary and primary care for WHO accreditation for “Patient Safety Friendly Hospital Framework & Primary Care Framework
  • More than 12 hospitals got accredited and reaccredited
  • Creating and implementing KPIs for primary HC & hospitals services to ensure progress toward goals
  • Contributed in Building staff capacity (trainer of trainers) for the National Project “Programs & Performance Budgeting'' lead by the Ministry of Finance, code title “Tawazun”
  • Quality Management Professional

Ministry of Health, Muscat

Strategist - Quality Management Professional
2014.12 - Current (9 years & 9 months)

Job overview

  • A Key contributor in the task force -nominated- to establish the Quality Management & Accrediting body, currently called “Directorate General of Quality Assurance Centre (DGQAC)” It's a National body responsible for improving the Quality, performance, and patient safety across the health care institutes in Oman, public & private
  • Established the Quality Management System for the MOH health care providers, as per the IHI and other international best practices
  • Contributed with the development of Directorate organizational structure
  • Facilitated the 1st Quality Improvement Forum, in MOH Oman
  • Lead the development of risk management policy titled “Incident Reporting and Learning System”
  • Built and maintained commitment and engagement across key stakeholders
  • Lead a taskforce of 5 to develop the new DGQAC 5-year strategic plan of 2015-2020 and the corresponding key performance indicator for monitoring and evaluation
  • Implemented many Internal, and External assessment covering most MOH- hospitals in Oman
  • Developed an automated senior staff evaluation tool, and reviewed the promotion policies & procedures for healthcare workforce.

Ivory Dental Centre

Quality & Performance Improvement Manager & Dentist
2011.01 - 2014.06 (3 years & 5 months)

Job overview

  • Implemented Quality Management System to the dental clinic, which resulted in 70% increase in revenue
  • Managed the organization's finances, including budgeting, forecasting, and financial analysis
  • Introduced infection control protocols based on CDC guidelines
  • Developed and delivered capacity building initiatives related to: sales; negotiation, and front desk customer service
  • Initiated Preventive dentistry programs for children & elderly

Philadelphia University

University Lecturer and Course Director
2012.10 - 2013.06 (8 months)

Job overview

  • Conducted the following Bachelor's degree courses:
  • Introduction to Health Care Service Management
  • Communication skills in Marketing
  • Pharmaceutical marketing
  • Delivered several workshops in presentation skills, sales, time management, leadership & teamwork
  • Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.

Jordan University of Science And Technology

Accreditation Surveyor
2011.11 - 2013.04 (1 year & 5 months)

Job overview

  • Delegated by the Head of Dental Teaching Centre to prepare the Centre for accreditation as the first dental school/clinic pilot project in Jordan working towards accreditation
  • Facilitated awareness seminars for all employees, introducing quality concepts, and tool
  • The purpose of survey field visits and assessment: the outcomes expected of quality improvement with regards to creating organization JUST environment
  • Introduced Gap analysis, and survey visits was conducted to the clinics and labs, assessing the compliance with international accreditation standards
  • Accordingly, I lead the development of Written:
  • Administrative & Clinical Policies and Procedures, considering, ISO standards; and international Dental accreditation standards, including risk management, patient/staff/ & student safety, respectively
  • Clinical Guidelines – recruited and managed multidisciplinary clinical task force, for monitoring and evaluation of the scientific content.

Arab Dental Center

Quality Assurance Manager
2009.03 - 2010.12 (1 year & 9 months)

Job overview

  • Introduced and Developed Vision, Mission and strategic objectives of a 3 story dental center that occupied more than 25 employees
  • Designed the Organizational structure and the communication and reporting system guidelines, that lead to clearer direction & improved productivity
  • Provided mentorship and guidance to the organization's employees, setting the tone for the organization's culture and values.

Education

University of Birmingham Birmingham

Master of Science from Health Care Policy And Management: Managing Quality, Development
2008

University Overview

University of Jordan Amman

DDS from Oral & Maxillofacial Dentistry
2004

University Overview

Skills

  • Creative Strategic planning and execution
  • Innovation Management
  • Cross – functional team Leadership
  • Team motivation
  • Stakeholder management
  • Business development and integrity
  • Operational excellence
  • Project management
  • Communication and interpersonal skills

Certification

  • Certified Global Consultant, 2023, Case In Point Consulting - PMI Authorized Training Partners, Jordan
  • Certified Proficient Project Management (PPM ), 2023, Case In Point Consulting - PMI Authorized Training Partners, Jordan
  • Certified Proficient Team Leader , 2023, Case In Point Consulting - PMI Authorized Training Partners, Jordan
  • Diploma Specialist of AI & Digital transformation of Government institutions , 2022- from the American Association of Innovation.
  • Certified Team Coach, EMCC Global Individual Team Coaching Accreditation, ITCA Certificate, 2020
  • Certified Professional Trainer Manager , From IAPPD Global, UK Certified international Professional Trainer Manager (CIPTM) & previously CIPT, from UITI, Jordan
  • 4- MAT Certified Trainer, from International Academy for training & Consulting, USA.
  • Certified Trainer, from Global Academy for training & Consulting, UK.

Awards

Awards


  • Heath 2.0 Visionaries Award, 2022, Health 2.0 conference, Dubai- UAE
  • Certificate of Recognition, 2022, from Oman Vision 2040 Implementation follow-up Unit “Innovation & Technology Labs for investment in healthcare”
  • Recognition Seal 2018, from the Authority for SME Development, Oman , for constructing and delivering the first entrepreneurs public speaking & pitching contest in Oman called “Riyada talk”, year 2018

Additional Information

Additional Information
  • Lead a team of highly qualified & experienced volunteers to host and manage TedxMuscat Live 2018 & 2019 event, the theme ‘Social Innovation & Sustainable Impact' -first time in Oman. It introduced a new concept to the Oman youth: to influence change in youth role towards their communities, to become active citizens.
  • Created & Lead the initiative “Riyada Talk 2018”, a pioneering event in Oman, under Authority for SME Development , where I was hired to develop the initiative process and Train a batch of SME Entrepreneurs on Public Speaking & business pitching, in preparation for a corporate funds contest in front of well -renowned investors. It resulted in 90% winning corporate funds & it broadcasted in oman News.
  • Offer online & in-person training, coaching, seminars, webinars, workshops on wellness, soft skills, sales, negotiation, Leadership & Personal Development programs, quality concepts, Risk management, and HR for non-HR staff, plus business / startup business development , pitching.
  • Keynote speaker in a number of Women empowerment Programs that help businesswomen / women entrepreneurs find balance and harmony within to live a more fulfilled life, career, & relations.
  • Project development and content translation that advocate for the rights of vulnerable people and communities Red Cross Red Crescent, Amman – Jordan branch.

Timeline

Head of Innovation Section & Training Manager
Directorate General of Quality Assurance Centre (DGQAC), Ministry of Health, MOH
2017.01 - Current (7 years & 8 months)
Strategist - Quality Management Professional
Ministry of Health
2014.12 - Current (9 years & 9 months)
University Lecturer and Course Director
Philadelphia University
2012.10 - 2013.06 (8 months)
Accreditation Surveyor
Jordan University of Science And Technology
2011.11 - 2013.04 (1 year & 5 months)
Quality & Performance Improvement Manager & Dentist
Ivory Dental Centre
2011.01 - 2014.06 (3 years & 5 months)
Quality Assurance Manager
Arab Dental Center
2009.03 - 2010.12 (1 year & 9 months)
University of Birmingham
Master of Science from Health Care Policy And Management: Managing Quality, Development
University of Jordan
DDS from Oral & Maxillofacial Dentistry
  • Certified Global Consultant, 2023, Case In Point Consulting - PMI Authorized Training Partners, Jordan
  • Certified Proficient Project Management (PPM ), 2023, Case In Point Consulting - PMI Authorized Training Partners, Jordan
  • Certified Proficient Team Leader , 2023, Case In Point Consulting - PMI Authorized Training Partners, Jordan
  • Diploma Specialist of AI & Digital transformation of Government institutions , 2022- from the American Association of Innovation.
  • Certified Team Coach, EMCC Global Individual Team Coaching Accreditation, ITCA Certificate, 2020
  • Certified Professional Trainer Manager , From IAPPD Global, UK Certified international Professional Trainer Manager (CIPTM) & previously CIPT, from UITI, Jordan
  • 4- MAT Certified Trainer, from International Academy for training & Consulting, USA.
  • Certified Trainer, from Global Academy for training & Consulting, UK.
Maryam Tubeileh