Maryam Bondoq
Amman / Jabal Alzhour
Summary
Dynamic professional with a proven track record, excelling in client relations and data entry accuracy. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathetic service. Skilled in team collaboration and problem-solving, significantly reducing data entry errors and efficiently resolving customer issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Data Entry (Catalog Agent)
Extensya
Amman
06.2024 - Current
- Reduced errors in data entry by meticulously updating patient demographic information as needed.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
Extensya
Amman
03.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Biology -
Mutah University
Jordan06.2023
Skills
- Client relations
- Contract negotiation
- Sales support
- Account management
- Customer service
- Time management
- Data entry
- Team collaboration
- Problem solving
Languages
English
Advanced (C1)
Certification
Certificate in Compliance Skills (Money Forgery, Money Laundering, and Anti-terrorism) and Customer Care Skills Course from the American Institute for Consulting & Train
Volunteer
Nahno Organizations – Amman, Jordan
I volunteered through the Nahno platform and participated in several courses, including Time Management, Neuro-Linguistic Programming (NLP), English Language Basics, Life Skills Study, and Computer Science.
Timeline
Data Entry (Catalog Agent)
Extensya
06.2024 - Current
Customer Service Representative
Extensya
03.2024 - 06.2024
Biology -
Mutah University