Maryam Bondoq

I volunteered through the Nahno platform and participated in several courses, including Time Management, Neuro-Linguistic Programming (NLP), English Language Basics, Life Skills Study, and Computer Science.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Learned how to draw blood accurately and efficiently.
• Understood the basics of using laboratory equipment.
• Learned various analysis techniques used in medical laboratories.
• Gained skills in processing and analyzing medical samples.
• Studied safety and cleanliness procedures in the medical laboratory.
• Maintained a high level of accuracy in test results by following strict quality control procedures.