Mary Maryan
Amman
Summary
A results-driven mindset, I consistently exceeded sales targets at Commercial Group FX by leveraging advanced CRM systems and strategic leadership. My expertise in building long-term client relationships has contributed to sustained business growth and client retention. Backed by a solid foundation in hospitality management and client services, I have consistently delivered high levels of customer satisfaction, driving both business development and operational success.
Overview
6
6
years of professional experience
Work History
Account Manager
Commercial Group FX
Amman, Jordan
04.2024 - 09.2024
- Serve as the main point of contact for customers, addressing their needs quickly.
- Manage a portfolio of accounts, focusing on both small and large clients.
- Drive sales by meeting or exceeding targets and KPIs.
- Collaborate with internal teams to provide tailored solutions.
- Develop long-term relationships with customers, ensuring satisfaction and clear communication.
- Oversee the sales process and pursue new business opportunities to drive growth.
Internship Trainee
Century Park Hotel
Amman
04.2022 - 06.2022
- Assisted guests during the check-in and check-out processes, efficiently handling paperwork, verifying guest information, and addressing inquiries
- Proficiently managed reservations, cancellations, and modifications, ensuring accuracy in guest information and optimizing room occupancy
- Collaborated with the housekeeping team to maintain high cleanliness standards in guest rooms and public areas, ensuring a positive guest experience
- Collaborated with the culinary and service teams to maintain high food quality standards and exceptional dining experiences.
Internship Trainee
Sheraton Amman Al Nabil Hotel
Amman
02.2022 - 04.2022
- Worked closely with the management team to assess food and beverage offerings, providing valuable insights on menu selection and pricing strategies
- Actively engaged with guests, addressing their requests promptly and professionally, leading to improved guest satisfaction scores
- Coordinated with the reservations team to manage booking inquiries, ensuring accurate information was provided to potential guests.
Internship Trainee
Crown Plaza Hotel
Amman
10.2019 - 03.2020
- Participated in regular team meetings and contributed innovative ideas to enhance operational efficiency and guest satisfaction
- Collaborated with the restaurant team to set up and organize special events and banquet services, ensuring seamless execution
- Streamlined the check-in and check-out experience for guests by swiftly processing paperwork, validating guest details, and promptly resolving inquiries.
Salesperson
Grand Palace Hotel
Amman
04.2018 - 05.2019
- Helped customers locate specific items within the store, providing guidance and product knowledge to meet their needs effectively
- Responsibly handled stock requests from customers, ensuring prompt and accurate fulfillment of their requirements.
Education
Bachelor's Degree in Hotel Management -
Ammon Applied University College
Amman-Jordan06.2022
Diploma in Hotel Management -
Ammon Applied University College
Amman-Jordan02.2020
Skills
- Hospitality Management
- Guest Relations
- Customer Service
- Problem-Solving Sales
- Time Management
- Leadership
- Data Analytics
- Customer Relationships
Affiliations
- Communication skills
- Customer Service
- Guest Relations
- Human Resources
- Professional Etiquette
- Business Analysis
- Business Etiquette
- Account Management
Languages
- Arabic, Native or Bilingual Proficiency
- English, Native or Bilingual Proficiency
Timeline
Account Manager
Commercial Group FX
04.2024 - 09.2024
Internship Trainee
Century Park Hotel
04.2022 - 06.2022
Internship Trainee
Sheraton Amman Al Nabil Hotel
02.2022 - 04.2022
Internship Trainee
Crown Plaza Hotel
10.2019 - 03.2020
Salesperson
Grand Palace Hotel
04.2018 - 05.2019
Bachelor's Degree in Hotel Management -
Ammon Applied University College
Diploma in Hotel Management -
Ammon Applied University College
Similar Profiles
Omar S AzzehOmar S Azzeh
VP of Sales and Business Development at Commercial Group FX, CGFXVP of Sales and Business Development at Commercial Group FX, CGFX
Edward Jacobus HammondEdward Jacobus Hammond
Diesel Mechanic at Garden City Commercial NMI GroupDiesel Mechanic at Garden City Commercial NMI Group
MICHAEL HUGHESMICHAEL HUGHES
General Manager at SVN Parke Group - Commercial Real EstateGeneral Manager at SVN Parke Group - Commercial Real Estate