Marwan Gazi Al Sughair
Jordan
Summary
Accomplished technology and communications management professional with 12 years of industry experience. Strategically meets evolving business, management, and service user needs. History implementing improved ICT policies to maximize operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ICT manager
Rawasi Holding Company
, Jordan
09.2023 - 12.2023
- Regularly monitored and assessed performance standards, continually developing and implementing improved operational policy.
- Handled overall planning and management of all telecom utility operations, from [Task] to [Task].
- Carried out regular staff coaching and development to improve overall productivity levels and enhance operational output.
- Managed suppliers, delivery and deadlines with meticulous attention to project briefs, enabling [Result].
- Managed technology resources within department budgets.
- Analysed system and software requirements to meet operational needs.
- Recruited and trained system analysts, programmers and engineers.
- Controlled department budgets by sourcing cost-effective solutions.
- Installed new technologies without disrupting workflow.
Information Technology Manager
Ministry of Defence, JAF
, Jordan
06.2019 - 07.2022
- Plan and lead the strategic and operational management of digital mobile radio and wireless communication systems meeting the current and future needs of the Jordan Army SOP and demands whilst ensuring the service provided is cost-effective, reliable, and efficient
- Direct and control the staff of the digital mobile system and wireless Communication department to ensure that they are well motivated and receive all necessary training and development to enable them to carry out their responsibilities to the required standards
- Develop and introduce processes, procedures, and systems, to ensure the cyber security and confidentiality of all system data and to provide protection against internal and external threats
- Fulfillment and accomplishment of all procurement processes, new projects, and tenders regarding the development and maintenance of Radio LMR and network system
- Define and implement all system infrastructure designs including L2, L3 OSPF EIGRP routing, and system- specific services operation for all wireless and DMR communication
- Plan and implement a data security system involving all system parts and units of security policy handler, cipher key management, and the encryption process
- Manage and control all system core operations and functions including, Trunk controller servers, Dispatchers, SIP servers, and AVL system.
- Assisted development and delivery of ICT infrastructure strategy and technology road maps.
Lead IT Engineer
King Hussein Business Park
Amman
10.2017 - 06.2019
- Deploy and maintain IT network infrastructure throughout the business park including building access networks, wireless networks, and data center
- Manage and drive all aspects of network security within business park networks and services including policies,SSL/TLS, DLP, DDOS, application control, and traffic filter
- Drove development of cutting-edge strategies and techniques to meet increasingly demanding industry standards.
- Documented technical specifications and requirements in alignment with company-established protocols.
- Manage and maintain all aspects, configurations, and settings for voice, and video services provided by the UC cluster including but not limited to Cisco call manager, Cisco Unity Connection, IM & Presence, contact center UCCX CUIC intelligence center, and recording systems
- Conduct management of data center systems of all hosting and storage platforms including Microsoft Hyper-V VMware ESXi, and backup system
- Define, update, and review IT company policy, strategy, and key plan regularly ensuring the best and most efficient operations and running of services according to customer view and standards requirements
- Manage the aggregation and distribution routers of business park infrastructure and implement all L2 connection VLAN, STP, MSTP, and routing protocols OSPF, IS-IS, BGP HSRP, and VRRP
Network engineer
Special Communication Commission
, Jordan
10.2012 - 10.2017
- Design and implementation of peering IP networks using BGP and MPLS, interior routing protocols through Ericsson optical packet nodes
- Support Microwave IP transport systems critical data payloads of multi-vendor solutions(Aviat, NEC, Ericsson,Mini link, long-haul, Nera, and Motorola Radio) and different (IP and TDM )switching nodes
- Configuration, provisioning, and deploying designed network solutions from build to deployment within IP Routing, MPLS / BGP environment
- Conduct commissioning and configuration on optical transport network equipment including SDH/SONET, OTN, and DWDM Multiplexers provided by different vendors including but not limited to Ericsson, Tellabs, and key mile
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Evaluated long- and short-term network needs and implemented required updates to achieve them.
- Manage and maintain the transport management system NMS of the multi-vendor (Ericsson TMN, Aviat link, and NEC link) and configure management channels DCN over the routing protocols IS-IS, OSPF, and NSAP to monitor and control network nodes and perform evaluation and risk analysis in detail for all of the actions regarding planned works carried out for preventive or corrective maintenance of the network
- Maintain and implement network firewalls, and manage secure access to protect the network from intentional and accidental abuse, unauthorized access, and any communication loss.
Education
Bachelor of Telecommunication Engineering -
Yarmouk University
08.2011
Skills
- MicrosoftTeam management
- IT budget and cost control
- Office 365
- VMware
- Time management
- Business Impact Assessments
- ICT security systems
- Leadership
- Telecommunications design
- VoIP technologies
- Cloud-based infrastructure
- Active Directory
- Department management
- Contract management
Certification
Project Management, Cybersecurity, Unified Collaboration System, TETRA, DMR, VPN, BGP, Technical Writing, IT
infrastracture, Cisco Routers, Switches, CCTV, IT and Security Governance. English
Certificates
Project Management Course, Data and Network Security.( Rohde & Schwarz,Germany), Ericsson SPO 1400 series -
Optical Transport Switch IP /MPLS, CCNA Security, Multi-band Radio operation including (AN/PRC150&152), CCNA
(R&S), Electronic warfare Countermeasures (ECM)
Internship
Transmission and Planning Engineer
g g
Zain ,Transmission Enterprise Solutions, Amman 2011
Languages
English
Fluent
Arabic
Native
Timeline
ICT manager
Rawasi Holding Company
09.2023 - 12.2023
Information Technology Manager
Ministry of Defence, JAF
06.2019 - 07.2022
Lead IT Engineer
King Hussein Business Park
10.2017 - 06.2019
Network engineer
Special Communication Commission
10.2012 - 10.2017
Bachelor of Telecommunication Engineering -
Yarmouk University
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