Marten Faouri
Chief Operating Officer
Amman, Jordan,AM
Summary
As the Chief Operating Officer, oversee the strategic planning, execution, identifying new business opportunities, developing and maintaining client's relationships, driving business growth, with a focus on operational excellence. I have more than 17 years of experience, core competencies include new business development, customer relationship management, people management, commercial and financial management, contract negotiation, technical evaluation, and quality assurance. Leverage engineering background and industry knowledge to deliver innovative and customized solutions that meet the needs and expectations of customers. Also lead and empower a diverse and talented team of professionals, fostering a culture of collaboration, performance, and continuous improvement. Mission is to drive the growth and success of MP Brand and establish it as a trusted and reliable partner in the elevator industry.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Chief Operating Officer
MP Lifts
Amman, Jordan
1 2023 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals
- Provides management information and insights on all dimensions of business performance to facilitate discussion and decision making
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability
- Initiated strategy to drive business development opportunities, company growth, increase market share and profitability
- Established key performance indicators for each department to track progress towards organizational goals effectively
- Work collaboratively with senior leadership team and operations leaders to identify and help execute strategic goals and objectives leading to significant growth opportunities for company
- Enhance company reputation by maintain long term relationships with existing key customers, consultants, contractors and developers
- Work closely with sales staff to develop relationships with target customers, build networks of contacts, ensure profitable projects are undertaken, and identify areas requiring improvement
- Work closely with service sales team to develop excellent service, ensure that service sales goals are achieved, new customers are added to increase revenues, relations with existing customers are maintained and identify areas requiring improvement
- Evaluate current market trends and competitor strategies, guiding development of innovative solutions to stay ahead in industry
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Established policies to promote company culture and vision
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Provide coaching to team members to support their continuous development
- Risk Management, Identify and assess projects risks, take necessary measures to solve problems in prior and reduce risk.
Business Manager
OTIS Elevators
Amman, Jordan
01.2020 - 12.2022
- Oversee daily operations run efficiently to achieve company targets and profitable Business
- Executed business plans and strategies to further strengthen and maximize sales and profits
- Evaluated current market trends and competitor strategies, guiding development of innovative solutions to stay ahead in industry
- Work collaboratively with senior leadership team and operations leaders to identify and help execute strategic goals and objectives
- Developed and maintained strong working relationships with clients, consultants, contractors, and developers, leading to significant growth opportunities for company
- Work closely with sales team (New Sales & Service Sales) to develop new business opportunities, targeting new markets to increase revenue and grow portfolio
- Identified and qualified customer needs, negotiated and closed profitable projects with high success rate
- Enhanced customer satisfaction levels by implementing effective feedback system and addressing concerns promptly and efficiently
- Organizes and supervises activities of team members in manner that supports self-management and continuous improvement
- Developed comprehensive risk management strategies to minimize potential threats to business stability
- Financial objectives, oversee Profit & loss, allocating funds, cash flow, reducing expenses general and operation, increase collection to reduce receivables.
Sales Manager
OTIS Elevators
Amman, Jordan
10.2012 - 12.2019
- Provides management information and insights on all dimensions of Sales Department performance to facilitate discussion and decision making, both on periodic basis and for ad-hoc management requests
- Provides inputs and supports preparation of annual budget for Sales department, tracks expenditures and ensures adherence to budget
- Supports development of workforce plan by providing inputs based on workload analysis and forecasting trends
- Develop sales plan and quota for team, taking into account customer needs, market potential and effectiveness of sales representative
- Assesses performance against annual sales plans to ensure new equipment sales targets are achieved in timely manner
- Manages submissions of new equipment sales proposals to clients (developers, contractors etc.) and participates in sales contracts negotiation
- Approves estimates and quotations based on project scope
- Leads field visits with sales team across client sites to maintain high level of rapport with key stakeholders and reinforce Otis commitment to customer service
- Leads coordination with other departments to ensure that terms and conditions of all new equipment agreements are implemented
- Acts as mentor to junior sales team members ensuring are provided guidance required to improve their skills and productivity to support their continuous development.
NI Sales Representative
OTIS Elevators
Amman, Jordan
12.2009 - 09.2012
- Prepares technical documents to support new equipment proposals
- Prepares estimates and issues quotations based on project scope and Otis products pitched to client
- Liaises with clients to negotiate new equipment contracts, ensuring all potential client risks are addresses
- Executes sales strategies to increase market share of Otis across all product lines
- Develops strong relationship with developers, contractors and consultants by regularly engaging with key contacts and positioning Otis favorably for all new equipment projects
- Coordinates with Service Department to ensure that terms and conditions of all new equipment agreements are implemented
- Conducts inspections on all new equipment products delivered and installed at client locations, as per contractual requirements to ascertain completion of scope of work
- Assists Finance Department with timely collection of payments based on contracting agreements
- Maintains and updates new equipment contracts database and provides periodic reports to show latest status of all contract activity
- Prepares sales reports, and pipeline forecasts as requested by management.
Operations Engineer
OTIS Elevators
Amman, Jordan
03.2007 - 11.2009
- Ensure availability of adequate and firsthand information of contractual scope of works and deliveries
- Follow up on material deliveries in conjunction with factory and supply chain
- Monitor shaft readiness and ensure shafts dimensions are as per approved shop drawings
- Coordination with main contractors, architects, and consultant teams on projects requirement: Shop drawings, Technical submittal, Material sample, Inspection and Test Plan approval
- Submitting daily, weekly and monthly reports to main contractor ( as applicable according to project requirement)
- Attend weekly/Bi weekly meetings with main contractor
- Carry out Technical co-ordination and planning to interface elevators with Low Voltage devices
- Raise Material Inspection Request upon deliveries of materials and assure timely approval
- Ensue proper communication/letters/ records keeping with main contractor in conjunction with Project Manager pertaining to all aspects of project
- Ensure all safety aspects are adhered to as per company's laid down safety procedures
- Raise Trouble reports for any missing, short shipped, defective materials and follow up their deliveries
- Advice /Support installation teams for any installation related issues
- Ensure installation manuals, Engineering drawings, approved shop drawings are available at all times
- Ensure T&C plan and availability of adjustors to meet project's deadline
- Ensure timely readiness of Construction time usage as per project's requirement
- Ensure timely submission of monthly Interim payment applications and follow up payments
- Carry out Third party inspections as required
- Handover units to customers in line with Company's policy and project's requirement
- Coordination with internal supporting departments (local engineering team, factory team, supply chain, finance) on all relevant areas to fulfill project deliveries
- Manage and responsible for projects budget; including preparation and presentation of cost review to finance and management team.
Education
Bachelor of Science - Mechatronics Engineering
Al-Balqa Applied University
Amman, Jordan 09.2002 - 01.2007
Skills
Capital Expenditure Planning
Team Management
Sales Presentations
Cash Flow Management
Continuous Improvement
Delegate responsibilities
Leadership
Customer service
Proficient with Microsoft Office
Problem solving
Stakeholder Management
Performance Management
Revenue Growth
Financial Oversight
Capital Expenditure Planning
Business Development
Websites
Membership
2007-present: Jordanian Engineers Association
Personal Information
Nationality: Jordanian / Bulgarian
Timeline
Business Manager
OTIS Elevators
01.2020 - 12.2022
Sales Manager
OTIS Elevators
10.2012 - 12.2019
NI Sales Representative
OTIS Elevators
12.2009 - 09.2012
Operations Engineer
OTIS Elevators
03.2007 - 11.2009
Bachelor of Science - Mechatronics Engineering
Al-Balqa Applied University
09.2002 - 01.2007
Chief Operating Officer
MP Lifts
1 2023 - Current