Mariana Taha
Associate
Amman,AM
Summary
Creative individual with eye for detail and passion for crafting stories. Skilled in utilizing new techniques and keeping up with latest trends in writing.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Associate
Amazon
Amman
09.2021 - Current
- Worked varied hours to meet seasonal and business needs
- Recommended equipment upgrades to supervisor
- Coached other team members on selling techniques and customer service tactics to meet daily goals
- Used Microsoft/Amazon tools to create correspondence, edit spreadsheets and develop presentations
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Worked in different Organizational Unites in both customer's and the logistics's departments.
- Worked on several projects to enhance customer experience.
Freelance
Amman
07.2016 - 07.2022
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Leveraged technology to accelerate learning by proving students with easy-to-access information
- Maintained tutoring records to adjust instruction and update parents on student progress
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Home-class Teacher
International Participatory Schools
Amman
03.2021 - 09.2021
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service Associate
Crystel Co
Amman
11.2019 - 09.2020
- Developed and actualized customer service initiatives to decrease wait times
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor Of Arts - Modern Languages, (Spanish/English)
Al AlBayt University
Mafraq 10.2017 - 9 2021
Skills
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Timeline
Associate
Amazon
09.2021 - Current
Home-class Teacher
International Participatory Schools
03.2021 - 09.2021
Customer Service Associate
Crystel Co
11.2019 - 09.2020
Bachelor Of Arts - Modern Languages, (Spanish/English)
Al AlBayt University
10.2017 - 9 2021
Freelance
07.2016 - 07.2022
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