Marah Yaghi
Summary
An Operations Officer with over five years of experience in an NGO environment for the daily operations of a business ensures adherence to policies, procedures, and rules and oversees all organizational activities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations-officer
Petra National Trust
02.2018 - Current
- Support the President in meetings and handle the documentation, filing, and translation of speeches and papers.
- Manage logistics for the President's conference participation and business travel.
- Follow foreign fund procedures and obtain necessary approvals.
- Draft official letters and assist in event preparations, including translations and reviews.
- Report incidents, safety observations, accidents, and injuries promptly, addressing health and safety concerns with the Operations Manager.
- Ensure office supplies are well-maintained, coordinating with vendors and monitoring inventory.
- Organize schedules, arrange meetings, and distribute memos and reports to keep everyone informed of company news.
- Assist in implementing Human Resource policies, maintain records of staff contracts and personnel files, including consultants.
- Facilitate recruitment processes, onboard new staff, and ensure all employees are updated on policies, procedures, and laws.
- Support the annual performance review process, including filing and record-keeping.
- Monitor staff leave and timesheets, develop and maintain a holiday calendar, and provide counseling on policies and procedures.
- Actively participate in recruitment activities by preparing job descriptions, posting ads, and managing the hiring process.
- Maintain and update reports and databases, overseeing and supporting various administrative functions.
Education
Bachelor of Science - Business Administration
Hashemite University
Zarqa, Jordan10.2017
Skills
- Ongoing Enhancement
- Coordination of Schedules
- Problem-Solving
- Managing Employee Performance
- Optimizing Resource Allocation
- Administrative Oversight
- Effective Communication Skills
- Team Collaboration
- Time Management
- Adaptability
- Proven ability to foster positive, collaborative, and productive relationships with personnel across all levels
Certification
- Human Resource Management
Timeline
Operations-officer
Petra National Trust
02.2018 - Current
Bachelor of Science - Business Administration
Hashemite University
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