MANAR AL-ZUBAIDI
Customer Service Agent
Amman,AM
Summary
Reliable and empathetic bilingual (Arabic-English) customer support agent with experience working for international clients. Strong communication skills, quick learner, and passionate about helping clients. Seeking a remote or part-time customer support position.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Support Agent
WebHelp
Amman
09.2023 - 03.2024
- Assisted English-speaking customers via phone and email for a major UK retailer.
- Handled complaints, processed returns, and tracked orders.
- Used CRM systems to document all client interactions.
- Maintained high customer satisfaction ratings and met performance KPIs.
Administrative Assistant
Revolution Gym
Amman, Amman Governorate
08.2022 - 10.2022
- Scheduled meetings and managed calendars.
- Handled communications, emails, and documentation.
- Maintained organized filing systems and supported daily operations.
Production Assistant / Set Designer / Editor
Freelance & Media Projects
Riyadh
09.2019 - 09.2019
- Contributed to visual storytelling for short films and music videos.
- Assisted with planning, shooting, and post-production.
- Designed sets and visuals for high-profile regional productions.
Education
Bachelor of Arts - Film & Media
Middlesex University of Dubai
Dubai 09.2015 - 11.2018
Skills
Customer service (inbound & outbound)
CRM & ticketing systems
Remote work experience
undefinedTimeline
Customer Support Agent
WebHelp
09.2023 - 03.2024
Administrative Assistant
Revolution Gym
08.2022 - 10.2022
Production Assistant / Set Designer / Editor
Freelance & Media Projects
09.2019 - 09.2019
Bachelor of Arts - Film & Media
Middlesex University of Dubai
09.2015 - 11.2018
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