Marketing trends and digital media
MANAL AL-NAJJAR
Account Manager
AMMAN
Summary
Looking for a long-term opportunity in a growth-oriented organization, where I can contribute to its success and development.
Overview
14
14
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Tourism Marketer
Lamis Marketing Company
Amman, Amman Governorate
01.2020 - Current
- Representative Office of the Jordan Tourism Promotion Authority in the Gulf Countries & Experience in Educational tourism in Arab Countries (Egypt & Gulf Countries)
- Duration : 5 Years.
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Established fruitful partnerships with industry influencers, expanding brand reach and potential customer base.
- Managed cross-functional teams to ensure timely completion of marketing projects within budget constraints.
- Completed in-depth reviews of market conditions and customer preferences.
- Researched and evaluated potential new markets and products.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Call Center Agent
Ashyaat Store
Amman, Amman Governorate
07.2018 - 02.2019
- Duration : Jul 2018 - Feb 2019.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Data Entry & Sales
Lamis Marketing Company
Amman, Amman Governorate
06.2012 - 03.2013
- Duration : Jun 2012 - Mar 2013.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor's Degree - Arabic Language
Al-Balqa Applied University
Jordan01.2012
Skills
Certification
National TOFEL (Level 8).
Interests
Tourism trends and cultural experiences
Learning new language
COMPETENCIES
- Excellent knowledge in printing and data entry system.
- Excellent knowledge in internet searching e-mails.
- Proficiency in negotiation and persuasion processes.
- Proficiency in personnel management.
- Development through feedback.
- Efficiency in customer service and achieving customer satisfaction.
Timeline
Tourism Marketer
Lamis Marketing Company
01.2020 - Current
Call Center Agent
Ashyaat Store
07.2018 - 02.2019
Data Entry & Sales
Lamis Marketing Company
06.2012 - 03.2013
Bachelor's Degree - Arabic Language
Al-Balqa Applied University