Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mamoun Shawabkeh

Amman

Summary

Dynamic Sales Manager at Amman with a proven track record in enhancing customer satisfaction and team productivity. Skilled in decision-making and time management, I successfully resolved disputes and fostered a positive work environment, leading to improved service delivery and employee engagement.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sales Manager at Ayvalik Trading and Distribution

Amman
02.2020 - Current
  • Manage and motivated employees to be productive and engaged in work.
  • Complete multiple tasks within the given timeframe.
  • Maintaine professional, organized, and safe environment for employees and patrons.
  • Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handle customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Building long-term relationships with customer through excellent customer service and continuous follow-up.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Sales Manager

Regency Telecom Comoany
04.2016 - 01.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Quality Manager

Al Wazzan Group
01.2011 - 12.2015
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Evaluated quality problems and performed assessments to identify and resolve issues.

Sales Supervisor

Sales Supervisor in Albasheq ForTrading and Distribution Company
03.2010 - 05.2015
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Customer Service Representative

Hadi Hospital
01.2004 - 02.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

B.A From University of Jordan
Amman-jordan
2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Motivational skills
  • Goals and performance
  • Staff management
  • Sales team training
  • Relationship building
  • Verbal and written communication

Certification

English

Languages

English
Intermediate (B1)
Arabic
Bilingual or Proficient (C2)

Timeline

Sales Manager at Ayvalik Trading and Distribution

Amman
02.2020 - Current

Sales Manager

Regency Telecom Comoany
04.2016 - 01.2020

Quality Manager

Al Wazzan Group
01.2011 - 12.2015

Sales Supervisor

Sales Supervisor in Albasheq ForTrading and Distribution Company
03.2010 - 05.2015

Customer Service Representative

Hadi Hospital
01.2004 - 02.2007

B.A From University of Jordan

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Mamoun Shawabkeh