Mamdouh Abu Athia
Guest Experience Expert
Amman
Summary
Being part of a well-known establishment that would advance my skills and gain me the field experience I need while being an added value to the work environment, fast learner organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Jordan tourism board
01.2021
- I volunteered in German week in GJU as a representative for AAUC
Guest Experience Expert
Ritz Carlton Hotel
08.2023 - Current
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
- Trained new team members on company policies and procedures, fostering a culture of excellence in customer service delivery.
- Participated in regular team meetings to discuss best practices or address challenges encountered in the course of daily operations, fostering a strong sense of teamwork and collaboration.
- Utilized knowledge of local attractions to assist guests in planning their stays, enhancing overall experience.
- Assisted guests with booking reservations, providing personalized recommendations based on preferences.
- Coordinated smooth communication between departments for seamless guest services delivery.
- Handled guest complaints with tact and empathy, resulting in successful conflict resolution.
GSSC Program
01.2021 - 01.2023
- I volunteered in 3 programs for IREX GSSC two of them were GSSC we placed the 7th of the first competition and 1st on the second one and also i participated in GSC for one time only
Education
BBA - Hotel Management
Ammon Applied University College
Amman, Jordan 04.2001 -
Skills
High communication skills
Adaptability
Data Entry
Multitasking Abilities
Teamwork and Collaboration
Computer Skills
Customer Service
Calm Under Pressure
Dependable and Responsible
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Guest Experience Expert
Ritz Carlton Hotel
08.2023 - Current
Jordan tourism board
01.2021
GSSC Program
01.2021 - 01.2023
BBA - Hotel Management
Ammon Applied University College
04.2001 -
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