Malik Hamed
Ramallah
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
5
5
years of professional experience
Work History
Distribution Supervisor
EPS (Explicit Parcel Services)
2018.08 - 2022.08
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Negotiated contracts with suppliers and customers to provide best cost and delivery terms.
Operations Manager
EPS (Explicit Parcel Services)
2018.08 - 2022.08
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Customer Service
Alforqan Co. (Travel & Tourism Company)
2021.01 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Accounting Assistant
Alforqan Co. (Travel & Tourism Company)
2022.04 - Current
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Transferred data and documents to facilitate system migration and software updates.
- Coordinated with external auditors to resolve discrepancies.
- Handled day-to-day accounting processes to drive financial accuracy.
Sales Manager
Alforqan Co. (Travel & Tourism Company)
2022.09 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Specialist of Education - Selling Skills And Sales Operations
Sales Professionals Society
Amman, Jordan07.2023
Bachelor of Science - Banking And Financial Support Services
Birzeit University
Ramallah, Palestine07.2020
Skills
- Performance Management
- Strategic Planning
- Client Relationship Management
- Data Analysis
- Problem Solving
- Decision Making
- Data Entry
- Financial Management
- Creative writing
- Language research
- Time Management
- Performance Monitoring
Languages
Arabic
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Timeline
Sales Manager
Alforqan Co. (Travel & Tourism Company)
2022.09 - Current
Accounting Assistant
Alforqan Co. (Travel & Tourism Company)
2022.04 - Current
Customer Service
Alforqan Co. (Travel & Tourism Company)
2021.01 - Current
Distribution Supervisor
EPS (Explicit Parcel Services)
2018.08 - 2022.08
Operations Manager
EPS (Explicit Parcel Services)
2018.08 - 2022.08
Specialist of Education - Selling Skills And Sales Operations
Sales Professionals Society
Bachelor of Science - Banking And Financial Support Services
Birzeit University
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