Malek Shalabi
Barista
Amman
Summary
Dynamic café supervisor with proven leadership at Bun Fellows, excelling in team coordination and customer service. Skilled in training staff and managing operations, I effectively resolved customer inquiries and maintained high-quality standards. Adept in cash management and inventory control, I consistently enhanced operational efficiency and team performance.
Overview
4
4
years of professional experience
1
1
Language
Work History
Supervisor
Bun Fellows
06.2022 - Current
- Managed daily café operations during assigned shifts, ensuring efficiency and high service standards.
- Supervised and coordinated team members, delegated tasks, and monitored performance.
- Provided on-the-job training and support to new and junior staff.
- Handled customer inquiries, complaints, and special requests to maintain satisfaction.
- Monitored inventory and stock levels; assisted in ordering supplies as needed.
- Oversaw cash handling, sales reconciliation, and shift reporting.
Barista
Majnoon Qahwa
01.2022 - 06.2022
- Prepared and served coffee, tea, and other beverages to customers efficiently and accurately.
- Provided excellent customer service, handling requests and resolving complaints professionally.
- Maintained cleanliness and organization of the café area, equipment, and workstations.
- Managed inventory, restocked supplies, and ensured quality standards were met.
- Assisted in training new staff and coordinating team tasks during busy hours.
Education
Cyber Security
Amman Arab University
AmmanSkills
Leadership and team coordination during busy periods
Time management and ability to prioritize tasks under pressure
Customer service and problem-solving in real-time situations
Staff training, motivation, and performance evaluation
Operational knowledge of café processes and quality control
Basic administrative and cash management skills
Timeline
Supervisor
Bun Fellows
06.2022 - Current
Barista
Majnoon Qahwa
01.2022 - 06.2022
Cyber Security
Amman Arab University