Laravel Framework
Malek Mishael
Senior Technical Support Engineer
Amman
Summary
I am a very experienced Technical Support Engineer with extensive experience in IOT, Mobile DVRs, and tracking systems, from Configuring and installing devices to resolving and fixing problems. Well-regarded for being a strong communicator and team player with colleagues and clients. I am now seeking to expand my current skills in a new, challenging environment within a new company that values my proven track record of excellent client-customer service and technical skills. My key functional skills include working within PHP, MySQL, Laravel framework, and ASP.net (MVC).
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Technical Support Engineer
Traklink Company
Amman
02.2015 - 01.2021
- Technical Engineer Support for both hardware and software systems. Involved in the installation of firmware for the devices which are based on GPS/GPRS. Registration and management for new clients or existing clients.
- Main support for troubleshooting of devices installed on the client side, and main support for the client's requests and issues.
- Software installation at the client's site with necessary training needed for the client in field and giving necessary support and training.
- Configure and support installation of MDVR and Cameras.
- Build web socket services using Laravel framework for new devices.
- Build API services for extended applications.
- Helped customers set up new systems, applications and software.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
Senior Technical Support Engineer
Sama Telecom
Amman
04.2022 - Current
- Main support for troubleshooting of devices installed at the client side, and main support for the client's requests and issues.
- Software installation at the client's site with training needed for the client in field.
- Build web socket services for new devices.
- Communicate with manufacturers and test new devices.
- Technical Engineer Support for both hardware and software systems. Involved in installation of firmware for device which is based on GPS/GPRS. Registration and management for new clients or existing clients.
Freelance
IOT And Web Application
Amman
04.2018 - 04.2022
- Designing and building IOT systems by developing Arduino controllers and sensors using C++ language.
- Website design and development using C#, PHP, Laravel framework, and WordPress.
- Design, and build C++ Projects. -Design and implementation of software projects using C#.
- Oversee back-end development using PHP to maintain website integrity, security and efficiency.
- Utilize such technologies as ASP.NET MVC, HTML5, JavaScript and SQL Server 2012 to develop new applications.
- Build databases and table structures following architecture methodology for web applications
- Create powerful Content Management Systems to serve as interface for client.
Senior e-learning developer
Preiss Murphy
Amman
01.2021 - 04.2021
- Coordinate, manage, and execute all necessary aspects of eLearning development and maintain an advanced understanding of trends and best practices.
- Collaborate with Multimedia Developers and Interactive Graphic Designers to leverage graphics and animations as needed to elevate the learning experience.
- Thoroughly test, debug, and troubleshoot across multiple devices and browsers.
- Design and build a module while incorporating stakeholder feedback.
- Design and build LMS, Websites, and Interactive programs using Laravel framework like test generator.
- Wrote and developed new and well-tested code for different software projects.
- Troubleshoot and debug software to check and rectify discrepancies.
Education
Bachelor of Computer Network - Bachelor of Computer Network
Al-Zaytoonah University of Jordan
Amma,Jordan 01.2010 - 04.2014
Information Technology
Taiser D’obian School
Amman,Jordan 01.2009 - 04.2010
Skills
Network Engineering
Software
Java Web
Spring Boot
PHP programming language
WordPress framework
API Integration
HTML5
C# MVC
SQL
MySQL
PL/SQL
Bootstrap
SQL Server
MongoDB
PostgreSQL
Docker
Certification
CCNA Routing and Switching (CISCO certificate)
Timeline
Senior Technical Support Engineer
Sama Telecom
04.2022 - Current
Senior e-learning developer
Preiss Murphy
01.2021 - 04.2021
ASP.net MVC in Pioneer Academy.
12-2019
Freelance
IOT And Web Application
04.2018 - 04.2022
Technical Support Engineer
Traklink Company
02.2015 - 01.2021
CCNA Routing and Switching (CISCO certificate)
03-2014
Bachelor of Computer Network - Bachelor of Computer Network
Al-Zaytoonah University of Jordan
01.2010 - 04.2014
Information Technology
Taiser D’obian School
01.2009 - 04.2010
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