Laravel Framework
Malek Mishael
Senior Technical Support Engineer
Amman
Summary
I am a very experienced Technical Support Engineer with extensive experience in IOT, Mobile DVRs, and tracking systems, from Configuring and installing devices to resolving and fixing problems. Well-regarded for being a strong communicator and team player with colleagues and clients. I am now seeking to expand my current skills in a new, challenging environment within a new company that values my proven track record of excellent client-customer service and technical skills. My key functional skills include working within PHP, MySQL, Laravel framework, and ASP.net (MVC).
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Technical Support Engineer
Traklink Company
Amman
02.2015 - 01.2021
- Technical Engineer Support for both hardware and software systems. Involved in the installation of firmware for the devices which are based on GPS/GPRS. Registration and management for new clients or existing clients.
- Main support for troubleshooting of devices installed on the client side, and main support for the client's requests and issues.
- Software installation at the client's site with necessary training needed for the client in field and giving necessary support and training.
- Configure and support installation of MDVR and Cameras.
- Build web socket services using Laravel framework for new devices.
- Build API services for extended applications.
- Helped customers set up new systems, applications and software.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
Senior Technical Support Engineer
Sama Telecom
Amman
04.2022 - Current
- Main support for troubleshooting of devices installed at the client side, and main support for the client's requests and issues.
- Software installation at the client's site with training needed for the client in field.
- Build web socket services for new devices.
- Communicate with manufacturers and test new devices.
- Technical Engineer Support for both hardware and software systems. Involved in installation of firmware for device which is based on GPS/GPRS. Registration and management for new clients or existing clients.
Freelance
IOT And Web Application
Amman
04.2018 - 04.2022
- Designing and building IOT systems by developing Arduino controllers and sensors using C++ language.
- Website design and development using C#, PHP, Laravel framework, and WordPress.
- Design, and build C++ Projects. -Design and implementation of software projects using C#.
- Oversee back-end development using PHP to maintain website integrity, security and efficiency.
- Utilize such technologies as ASP.NET MVC, HTML5, JavaScript and SQL Server 2012 to develop new applications.
- Build databases and table structures following architecture methodology for web applications
- Create powerful Content Management Systems to serve as interface for client.
Senior e-learning developer
Preiss Murphy
Amman
01.2021 - 04.2021
- Coordinate, manage, and execute all necessary aspects of eLearning development and maintain an advanced understanding of trends and best practices.
- Collaborate with Multimedia Developers and Interactive Graphic Designers to leverage graphics and animations as needed to elevate the learning experience.
- Thoroughly test, debug, and troubleshoot across multiple devices and browsers.
- Design and build a module while incorporating stakeholder feedback.
- Design and build LMS, Websites, and Interactive programs using Laravel framework like test generator.
- Wrote and developed new and well-tested code for different software projects.
- Troubleshoot and debug software to check and rectify discrepancies.
Education
Bachelor of Computer Network - Bachelor of Computer Network
Al-Zaytoonah University of Jordan
Amma,Jordan 01.2010 - 04.2014
Information Technology
Taiser D’obian School
Amman,Jordan 01.2009 - 04.2010
Skills
Network Engineering
IT Infrastructure Planning
Software Debugging
Bug tracking
Support system management
IT Infrastructure
Laravel Framework
PHP programming language
Spring Boot
HTML5
Docker
Java
Software
Java Web
Spring Boot
PHP programming language
WordPress framework
API Integration
HTML5
C# MVC
SQL
MySQL
PL/SQL
Bootstrap
SQL Server
MongoDB
PostgreSQL
Docker
Certification
CCNA Routing and Switching (CISCO certificate)
Timeline
Senior Technical Support Engineer
Sama Telecom
04.2022 - Current
Senior e-learning developer
Preiss Murphy
01.2021 - 04.2021
ASP.net MVC in Pioneer Academy.
12-2019
Freelance
IOT And Web Application
04.2018 - 04.2022
Technical Support Engineer
Traklink Company
02.2015 - 01.2021
CCNA Routing and Switching (CISCO certificate)
03-2014
Bachelor of Computer Network - Bachelor of Computer Network
Al-Zaytoonah University of Jordan
01.2010 - 04.2014
Information Technology
Taiser D’obian School
01.2009 - 04.2010