Summary
Overview
Work History
Education
Skills
Timeline
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Malak Hassan

Amman

Summary

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs., I’m known as an ambitious person. I’m great at team work which would be helpful in a call center. Joining a team where i could use my skills to assist customers is exciting. Adept at following communication scripts to properly handle various needs in a poised and professional manner.

Overview

3
3
years of professional experience

Work History

Tutor

Self-Employed
04.2022 - Current
  • Provided personalized one-on-one and small-group tutoring sessions in Math Calculus, Science Biology, English, for students ranging from elementary to college level.
  • Assessed individual learning needs and designed tailored lesson plans to strengthen comprehension, problem-solving skills, and academic confidence.
  • Tracked student progress through regular feedback and practice tests, resulting in improved grades 30% for 90% of students.
  • Utilized interactive teaching methods such as : visual aids, real-world examples, and practice exercises, to engage students and simplify complex concepts.
  • Communicated regularly with parents and teachers to align tutoring strategies with classroom goals and ensure measurable progress.

Volunteer

Nahno Plat-form
05.2023 - 02.2024
  • I took part in a volunteering program called (Nafrah bil Hussein) together with (Nahno Plat-form) affiliated with the Crown Prince Foundation. My team and I went to different places in Amman to give out t-shirts that were sponsored by the Crown Prince to celebrate his wedding.
  • As a volunteer for the program, (Tla’Al-Ali Park Carnival) I collaborated with my team in repainting the amphitheater in the park. Later on, I worked with (Nahno Platform) when they organized a carnival in the park, where I had the opportunity to entertain children by joyfully face-painting them.
  • Moreover, I volunteered with (Nahno) in the initiative called (Tarud Al-Hub) during which essential items were donated to families in need on Valentine’s Day. My group and i helped in sorting the supplies from the giving donations and we packed them up to distribute it to 10 and more families in need.

Education

Bachelor - IT

Applied Science University
Amman
08-2027

Skills

  • Analytical skills

  • English (Advanced) - C1

  • Skilled in Microsoft Office applications

  • Interpersonal skills

  • Oral and written communication

  • Organizational skills Presentation skills

  • Telephone and email etiquette

  • Professional appearance

Timeline

Volunteer

Nahno Plat-form
05.2023 - 02.2024

Tutor

Self-Employed
04.2022 - Current

Bachelor - IT

Applied Science University

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Malak Hassan