MALAK ALSAFADI
OPERATIONS & CUSTOMER SERVICE EXPERT
Summary
Experienced in immigration consulting, office management, and HR. Managing daily operations, and providing great customer service. Strong team leader with a focus on efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Branch Manager & Immigration Consultant
Raizing Group
08.2023 - 12.2024
- Managed daily operations of the branch, overseeing both administrative and customer-facing activities to ensure efficient operations and high customer satisfaction.
- Specialized in a specific visa category, providing expert guidance to clients navigating the requirements and application process for that visa.
- Handled financial matters for the branch, including budgeting, tracking expenses, and overseeing revenue generation to maintain financial health and operational efficiency.
- Developed and implemented branch strategies to enhance customer engagement, optimize service delivery, and drive business growth.
- Maintained strong relationships with clients, offering personalized support and solutions, and resolving complex issues to ensure high levels of client satisfaction and retention.
Office Manager & HR
West Gate Drug Store
07.2023 - 08.2023
- Provided accurate price quotes for hospitals and healthcare providers, ensuring competitive and clear pricing for medical tools and equipment.
- Tracked shipments and coordinated logistics, working closely with shipping companies to ensure timely delivery of medical tools to hospitals and external warehouses.
- Communicated effectively with hospitals, shipping companies, and external warehouses, resolving any issues related to deliveries, pricing, or inventory management.
- Submitted offers and negotiated terms with hospitals, securing contracts for medical tools and fostering long-term business relationships.
- Maintained and updated employee records to ensure accurate tracking of attendance, leave, and performance, supporting smooth HR operations.
- Assisted with general administrative tasks, such as document preparation, filing, and office supply management, ensuring efficient day-to-day operations.
Immigration Consultant & HR Intern
Visa Approved
12.2022 - 07.2023
- Advised clients on immigration processes and requirements for various visa types, ensuring compliance with regulations and providing accurate, timely information to support informed decision-making.
- Assisted clients in completing immigration applications and preparing necessary documentation, reducing errors and increasing the chances of successful application submissions.
- Managed client communications by addressing inquiries, resolving concerns, and offering tailored advice to individuals and families seeking immigration assistance.
- Maintained up-to-date knowledge of immigration laws and policies, staying current on any changes or updates to ensure clients received the most accurate and relevant advice.
- Assisted with recruitment and onboarding by screening resumes, conducting initial candidate assessments, and preparing new hire documentation.
- Organized and scheduled interviews, coordinating between candidates and hiring managers to ensure a smooth recruitment process.
Intern
GREATER IRBID MUNICIPALITY
10.2022 - 01.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Created a comprehensive database containing information related to municipal matters, such as employee details(names, job titles, national numbers, salaries, and dates of birth) and citizen transactions, to streamline processes and improve efficiency.
Education
Bachelor of Science - Data Science & Artificial Intelligence
Irbid National University
Irbid, Jordan06-2022
Skills
- Customer service
- Branch operations management
- Relationship building and management
- Decision-making
- Excellent time management skills
- Friendly
- Public speaking
- Multi-tasking
Timeline
Branch Manager & Immigration Consultant
Raizing Group
08.2023 - 12.2024
Office Manager & HR
West Gate Drug Store
07.2023 - 08.2023
Immigration Consultant & HR Intern
Visa Approved
12.2022 - 07.2023
Intern
GREATER IRBID MUNICIPALITY
10.2022 - 01.2023
Bachelor of Science - Data Science & Artificial Intelligence
Irbid National University
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