MAJJD Bani Ata
Amman
Summary
A positive individual with strong communication skills, who focuses on reaching the goals and delivering the idea in a clear way and few words with high-quality ability to work in a multicultural environment with different levels, I have good level of the English language as well as technical IT skills. I am holding a bachelor's degree in management information systems with four years of working in secretary, marketing, and sales.
Overview
10
10
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Sales
Almanal
03.2020 - 04.2021
- Developed and implemented strategic sales initiatives that enhanced customer engagement and expanded market reach.
- Cultivated strong client relationships through tailored communication, resulting in increased customer loyalty and repeat business.
- Analyzed sales performance metrics to identify trends, driving informed decisions that improved overall sales strategies.
- Led cross-functional teams in the execution of promotional campaigns, successfully boosting product visibility and market presence.
Sales
Naser Center
05.2018 - 06.2019
- Conducted market research to identify emerging trends and opportunities, positioning the company as a competitive industry leader.
- Mentored junior sales staff, fostering skill development and promoting a collaborative team environment to achieve sales targets.
- Collaborated with marketing teams to align messaging and branding efforts, optimizing customer outreach and engagement strategies.
- Streamlined reporting processes by integrating new CRM tools, enhancing data accuracy and accessibility for sales forecasting.AQA
Call Center
Coffe House mom&me
01.2016 - 02.2017
- Handled a high volume of customer inquiries, resolving issues efficiently to improve customer satisfaction and retention.
- Trained new team members on call handling procedures, enhancing team performance and service quality.
- Utilized CRM systems to track customer interactions, ensuring accurate updates and streamlined follow-ups with clients.
- Collaborated with team leaders to refine operational processes, resulting in reduced call handling times and increased efficiency.
Receptionist
Zuhair Alhalameh Dental Clinic
08.2015 - 09.2016
- Managed patient scheduling and office communications, enhancing workflow efficiency and ensuring seamless operations.
- Coordinated patient intake and insurance verification processes, improving accuracy and minimizing wait times.
- Implemented office procedures that streamlined administrative tasks, resulting in increased productivity and reduced errors.
- Provided exceptional customer service by addressing patient inquiries and concerns, fostering a welcoming environment.AQABA
Data Entry
WASAN ACADEME
01.2015 - 02.2016
- Streamlined data entry processes by implementing quality control measures, enhancing accuracy and efficiency in record management.
- Managed a high volume of sensitive information, ensuring compliance with data privacy regulations and safeguarding client confidentiality.
- Conducted regular audits of data entry procedures, identifying areas for improvement and implementing best practices to enhance operational efficiency.
- Developed and maintained comprehensive databases, ensuring timely updates and accurate information retrieval for staff and stakeholders.
Marketing and Sales
Turbo Jet Co.
07.2013 - 04.2015
- Answered questions from clients about product and service benefits
- Maintained excellent relationships with clients through superior customer service
- Tracked sales data and works to meet quotas or sales team goals
Administrative Secretary
Wadi Albasateen Co.
01.2011 - 01.2013
- Reported to management and perform secretarial duties
- Typed, edited and formatted reports and documents
- Filed documents, as well as entered data and maintained databases
- Liaised with internal departments and communicated with the public
- Directed internal and external calls, emails, and faxes to designated departments
- Arranged and scheduled appointments, meetings, and events
- Monitored office supplies and ordered replacements
Education
Bachelor's - Management Information Systems (MIS)
Mutah University
Karak, Jordan01.2011
Skills
Strong verbal and written communication
Certification
2023, Chef Assistant Course from Luxury, Aqaba
Additional Information
Project Management Course, Rushed Virtual University, Turkey
Freelancing course in cooperation with Authentecs
Timeline
Sales
Almanal
03.2020 - 04.2021
Sales
Naser Center
05.2018 - 06.2019
Call Center
Coffe House mom&me
01.2016 - 02.2017
Receptionist
Zuhair Alhalameh Dental Clinic
08.2015 - 09.2016
Data Entry
WASAN ACADEME
01.2015 - 02.2016
Marketing and Sales
Turbo Jet Co.
07.2013 - 04.2015
Administrative Secretary
Wadi Albasateen Co.
01.2011 - 01.2013
Bachelor's - Management Information Systems (MIS)
Mutah University