Majed Alhadeed

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Offering strong foundation in computer science and willingness to learn and grow in dynamic environment. Brings foundational understanding of coding principles and software development processes, along with hands-on experience in C# and SQL. Ready to use and develop analytical thinking and coding skills in software developer role.

Overview

years of professional experience

Projects

Driving License Management System

https://github.com/Makvit9/Driving-License-Management-System

This is a windows forms application I'm build while I'm learning. It's remotely published on github

Skills Applied:

Object Oriented Concepts (Composition, Inheritance, Interface)
GIT & Github (Branches for each feature added to the main Project)
SQL ( Used Ado.net to link between SQL Server and my application)

Work History

Tier 1 Help Desk Assistant

Acuative

08.2024 - Current

Managing user accounts, including password resets and access modifications as needed.
Assisting users with software installation, ensuring proper setup and smooth operation.
Monitored network activity using specialized tools, identifying potential issues before they escalated into major problems.
Collaborating with team members to solve complex problems and provide top-notch support services.
Providing remote assistance to users, guiding them through resolution steps over the phone or via email.
Participating in meetings to discuss ongoing issues, share knowledge, and develop strategies for improvement.
Maintaining a high level of knowledge on company products, allowing for accurate troubleshooting and issue resolution.
Testing new software and hardware prior to deployment.

Hardware Maintenance Intern

General Computers

06.2022 - 09.2022

Installed windows 10, and I’ve updated the drivers for over 100 devices. This helped in understanding how large-scale projects are done
Upgraded RAM and storage drives on different brands of laptops
Helped colleagues in installing and configuring printers in different schools in Jordan

Skills

Object-oriented programming
Problem-solving
NET development
Git proficiency

Software debugging
Relational databases
SQL development

Education

Bachelor of Science - Computer Engineering

Hashemite University, Zarqa

09.2022

Completed Coursework: Vehicle Tracking System, 2022

Completed Coursework: Implementation of DES Algorithm in C++, 2022

Timeline

Tier 1 Help Desk Assistant - Acuative

08.2024 - Current

Hardware Maintenance Intern - General Computers