Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Guided groups of up to 48 people on scheduled tours.
Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Inspected tour sites for potential hazards and arranged for repairs when needed.
Night Supervisor
Petra Marriott Hotel
03.2003 - 12.2004
Developed strong relationships with staff members through effective communication and leadership efforts.
Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.
Facilitated smooth shift transitions by maintaining open communication between day and night teams.
Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
Night Auditor
Petra Marriott Hotel
08.2002 - 05.2003
Generated and printed daily financial reports to track hotel performance.
Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Receptionist
Petra Marriott Hotel
03.2000 - 08.2002
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Corresponded with clients through email, telephone, or postal mail.
Handled cash transactions and maintained sales and payments records accurately.
Routed incoming mail and messages to relevant personnel without delay.
Outlet Cashier
Aqaba Radisson SAS
05.1999 - 02.2000
Outlet Cashier
Petra Movenpick Hotal
05.1996 - 04.1999
Collaborated with other departments to maintain seamless store operations during busy periods or special events.
Exceeded company goals by maintaining a high degree of accuracy in all transactions, reflecting a strong attention to detail and commitment to excellence.
Participated in ongoing professional development opportunities to stay updated on industry trends and best practices for cash handling.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - English Language/ Information Technology
Al Hussien Bin Tala UNIV, Ma'an, Jordan
08-2006
High School Diploma -
Wadi Mousa Secondary School For Boys, Wadi Mousa, Petra, Jordan
07-1994
Languages
Arabic
Native language
Spanish
Upper intermediate
B2
English
Bilingual or Proficient (C2)
Timeline
General Tour Guide - Free Lance
03.2007 - Current
Night Supervisor - Petra Marriott Hotel
03.2003 - 12.2004
Night Auditor - Petra Marriott Hotel
08.2002 - 05.2003
Receptionist - Petra Marriott Hotel
03.2000 - 08.2002
Outlet Cashier - Aqaba Radisson SAS
05.1999 - 02.2000
Outlet Cashier - Petra Movenpick Hotal
05.1996 - 04.1999
Al Hussien Bin Tala UNIV - Bachelor of Arts, English Language/ Information Technology
Wadi Mousa Secondary School For Boys - High School Diploma,