Majd Hindawi

• Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
• Constructed new payment systems for online orders to optimize website shopping and boost sales.
• Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
• Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
• Supported annual media planning process and media buying for digital content.
• Helped find leading online retailers and platforms to connect with consumers.
• Incorporated e-commerce objectives in social media platform management.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Organized promotional events and interacted with community to increase sales volume.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Managed accounts to retain existing relationships and grow share of business.
• Built relationships with customers and community to establish long-term business growth.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Communicated product quality and market comparisons by creating sales presentations.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

• Developed and managed document tracking procedures and data gathering processes.
• Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
• Directed Number yearly projects from initiation through closure.
• Conducted project status meetings to assess work and discuss changes.
• Performed continuous evaluations of labor hours and expenses to maintain budget controls.
• Tracked production and quality control systems to proactively identify deficiencies.
• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Collaborated with manufacturing and supply chain management.
• Prospected for leads to build pipeline and convert to sales opportunities.
• Integrated warehouse operations with existing and new business processes.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Secured discounts from third-party logistics service providers to deliver substantial cost savings.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Developed and maintained knowledgeable and productive team of employees.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.
• Reviewed established business practices and improved processes to reduce expenses.
• Organized records of vehicles, schedules and completed orders.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Promoted brand at industry events and through ongoing networking efforts.
• Created and enforced detailed organization processes to increase quality and service standards.
• Conducted research to address shipping errors and packaging mistakes.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.

• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Developed safety programs to protect workers and reduce injuries.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Developed and implemented policy and procedure updates to improve workflow and productivity.
• Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Developed comprehensive staff training program to improve employee performance and morale.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Organized records of vehicles, schedules and completed orders.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Created and enforced detailed organization processes to increase quality and service standards.
• Collaborated with manufacturing and supply chain management.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Reviewed established business practices and improved processes to reduce expenses.
• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Developed and maintained knowledgeable and productive team of employees.
• Conducted research to address shipping errors and packaging mistakes.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Promoted brand at industry events and through ongoing networking efforts.

• Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
• Developed and managed document tracking procedures and data gathering processes.
• Directed Number yearly projects from initiation through closure.
• Conducted project status meetings to assess work and discuss changes.
• Performed continuous evaluations of labor hours and expenses to maintain budget controls.
• Tracked production and quality control systems to proactively identify deficiencies.
• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Collaborated with manufacturing and supply chain management.
• Prospected for leads to build pipeline and convert to sales opportunities.
• Integrated warehouse operations with existing and new business processes.
• Conducted research to address shipping errors and packaging mistakes.
• Created and enforced detailed organization processes to increase quality and service standards.
• Promoted brand at industry events and through ongoing networking efforts.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Organized records of vehicles, schedules and completed orders.
• Reviewed established business practices and improved processes to reduce expenses.
• Secured discounts from third-party logistics service providers to deliver substantial cost savings.
• Coordinated driver dispatch to accomplish daily delivery requirements.

• Developed campaigns to increase public awareness of company and engage customers.
• Gathered information on customer opinions and adjusted plans to capitalize on current trends.
• Communicated with media weekly to build relationships and optimize press coverage.
• Forged strong media relationships to further public relations goals.
• Helped with photo and video production and performed visual and sound editing tasks.
• Developed brand media relations strategies that bolstered community awareness and knowledge.
• Executed social media plans to create cohesive online presence.
• Used Software to create and distribute press releases to media outlets.
• Assisted with marketing strategy development to increase public awareness and customer engagement.
• Wrote press releases for routine use and crisis management.
• Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
• Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
• Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
• Built and maintained positive relationships with public by utilizing strategic plans.
• Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.

• Gained extensive knowledge in data entry, analysis and reporting.
• Proven ability to learn quickly and adapt to new situations.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.