Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
MAISA ALHAWAMDEH

MAISA ALHAWAMDEH

Amman

Summary

I am a Senior Business Analyst with extensive experience in analyzing business processes, identifying areas for improvement, and implementing data-driven solutions. With a strong background in stakeholder management and strategic planning, I help organizations make informed decisions and achieve operational efficiency.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Senior Business Analyst

Integrated Technology Group
01.2024 - Current

Responsibilities:

Gather and Analyze Requirements – Collaborate with stakeholders to elicit, document, and validate business and technical requirements for software projects.

Translate Requirements to Development Teams – Provide development teams with clear, actionable system specifications, user stories, and acceptance criteria.

Process Mapping and Improvement – Analyze and model business processes, identifying areas for enhancement and aligning solutions with organizational goals.

Support Solution Design – Work closely with architects and developers to design solutions that meet business requirements and technical constraints.

Conduct Impact Analysis – Evaluate the impact of proposed solutions on existing systems and processes, identifying risks and dependencies.

Manage Documentation – Create and maintain detailed documentation, including requirements specifications, user guides, and workflow diagrams.

Support Change Management – Assist in developing training materials, user adoption strategies, and change management plans to ensure successful implementation.

Stay updated on industry trends to provide strategic insights and identify new opportunities for digital transformation.

Contribute to Continuous Improvement – Recommend process enhancements and best practices to drive efficiency and innovation across software projects.

Business Analysis Specialist

Autographics Co.
01.2016 - 12.2023
  • Data Analysis: Proficient in collecting, analyzing, and interpreting complex data sets to identify trends, patterns, and opportunities for process optimization
  • Requirements Gathering: Skilled in eliciting and documenting business requirements from stakeholders, ensuring alignment with organizational goals
  • Process Improvement: Experienced in evaluating existing business processes, identifying inefficiencies, and recommending improvements to enhance operational efficiency and effectiveness
  • Data Visualization: Proficient in using data visualization tools to create meaningful reports and dashboards that facilitate decision-making
  • Stakeholder Collaboration: Effective communicator and collaborator, with the ability to bridge the gap between technical and non-technical stakeholders
  • Problem-Solving: Strong problem-solving skills with a focus on delivering practical, data-driven solutions to complex business challenges
  • Project Management: Familiar with project management methodologies and capable of leading or participating in project teams to implement process enhancements
  • Documentation: Skilled in preparing detailed documentation, including business requirements documents, process maps, and user stories

Education

Communication Engineering -

Princess Sumaya University for Technology
01.2012

Skills

  • Business and Data Analysis
  • Scrum master
  • Projects planning
  • Problem solving
  • IT Service management
  • Projects coordination and projects management
  • Training

Certification

  • Project Management Professional (PMP) - PMI Certificate
  • AuraQuantic (Golden Partner With Microsoft) BPMN Certificate
  • AuraQuantic Application Builder Certificate
  • AuraQuantic Advanced Automation Certificate
  • Professional Project Management (PMP) Certificate - Jordan Engineers
  • Association MCSA (Microsoft Certified Solutions Associate) - Online
  • ARIS Modeling Basic Certificate

Languages

English
Arabic

Timeline

Senior Business Analyst

Integrated Technology Group
01.2024 - Current

Business Analysis Specialist

Autographics Co.
01.2016 - 12.2023

Communication Engineering -

Princess Sumaya University for Technology
MAISA ALHAWAMDEH