Mahmoud Alawneh
Amman,AM
Summary
Accomplished executive manager with a proven track record of strategic HRMS leadership. Specializes in tailoring solutions for HR excellence and customer-centric innovation to elevate experiences and drive revenue growth in Human Resources. Expertise lies in timely and budget-conscious project delivery, cultivating customer relationships, and optimizing ERPs, particularly Human Resource Management Systems. Excels in leading Digital Transformations and offers strategic counsel on HR process automation, data analytics, and technology integration. Throughout career, successfully managed projects across the Gulf region, with a specific focus on the public sector, healthcare, and SMEs.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Chief Revenue Officer (CRO)
Menaitech
Amman, Amman Governorate
11.2019 - Current
- As Chief Revenue Officer (CRO) for leading SaaS HRMS services provider in MENA, my leadership extends beyond revenue growth to encompass strategic development, consulting, and delivery of comprehensive HRMS solutions
- In this multifaceted role:
- Spearheading HRMS &Consulting Services:
- Applied in-depth understanding of workforce planning, organizational structure, talent management, and HR process automation to meticulously guide development and enhancement of cutting-edge HRMS services
- Tailoring Solutions to HR Excellence:
- Led charge in improving HRMS solutions optimizing entire employee life cycle
- From Talent Acquisition and Onboarding to Training and Development and Performance Management, I spearheaded alignment with unique HR challenges and goals of our clients
- This encompassed meticulous integration of industry best practices, fostering culture of HR excellence across diverse organizations
- This strategic customization not only enhanced operational efficiency but also elevated the overall HR experience for our clients.
- Customer-Centric Product Development:
- Implemented customer-centric approach across product development, research, and marketing
- Leveraged prioritized customer feedback to drive continuous improvement, ensuring HRMS solutions met and exceeded the evolving needs of clients.
Enterprise Project Manager
E3 Corp
Dubai
09.2011 - 10.2019
- Managed and implemented E3's growth strategy for Infor ERP operations, specializing in HRMS delivery.
- Directed and oversaw Infor ERP implementation projects and Healthcare consulting capabilities, ensuring successful delivery and positive customer experiences.
- Worked with teams to develop proposals addressing client needs and participated in pricing solutions/services aligned with market dynamics.
Professional Services Manager
OPTIMIZA
Amman
04.2007 - 09.2011
- Client-Centric Delivery: I prioritize excellent engagement and customer management, focusing on successful services delivery
- Notably, I've led the delivery of HRMS products to our clients, which has contributed significantly to our success in this domain.
- Resource Optimization: My focus on optimal resource utilization and efficient engagement execution has led to cost-effective operations and consistently successful projects.
- Managed portfolio of up to 50concurrent client projects.
Education
International Diploma - Human Resources/Personnel Management
06.2008 - 04.2009
Bachelor's degree - Computer Science
06.2002 - 04.2006
Skills
Seasoned HR Professional
Key Account Management
Channel Partnerships
Complex problem solver
Leadership experience
Project Management
HR Process Automation
Recurring Revenue
Customer Success
Workforce Planning
Seasoned HR Professional
Accomplishments
- Achieve the yearly recurring revenue retention and growth targets over 2021,2022&2023
- Achieve 2M $ up-selling sales the first year through subscriptions revenue of the clients shift from the legacy onpremise to SaaS technology.
- Implement and directly manage many projects across MENA region, to mention some:
- King Fahd Medical City – KSA
- Princess Noura University, KAAUH – KSA
- AlBaik – KSA
- Abdul Latif Jameel - KSA
- Faruk Holding Group – Kurdistan, Iraq
- Aldara Medical Center - KSA
- MAHARAH - KSA
- Oman Arab Bank - Oman
- Hikma Pharmaceuticals PLC - MENA
- Aramex - MENA
- Olayan Group - KSA
- Cairo Amman Bank - Jordan
- King Hussain Cancer Center - Jordan
- SHELL – Qatar
- Al Jazeera Network - Qatar
- APM Terminals - Bahrain
- KGL - Shipment and logistics - Kuwait
Speakingengagements
- BSTD (Bahrain society for training and development) International Conference and Exhibition (2023), 2023, Future of Work, Talked about the importance of Data-Driven HR Strategies
- 6th Annual HR Tech Saudi Summit (2022), 2022, Reimagine HR, Talked about the HR digital transformation and highlighted the importance of the 4 Ts (talent, technology, teams, and transformation)
- Webinar, 2021, The Future of Payroll, Talked about the Payroll in the Cloud Universe
Timeline
Chief Revenue Officer (CRO) - Menaitech
11.2019 - Current
Enterprise Project Manager - E3 Corp
09.2011 - 10.2019
Cambridge International College - International Diploma, Human Resources/Personnel Management
06.2008 - 04.2009
Professional Services Manager - OPTIMIZA
04.2007 - 09.2011
University of Zarka - Bachelor's degree, Computer Science
06.2002 - 04.2006