Summary
A Banker with Various Experiences in Banking Services, and Banking Products, Possess Ability in Marketing, Analytical, Operations, Time Management, and Coordination and Administration Skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Services Representative
Jordan Kuwait Bank
03.2015 - 04.2021
- Marketing the bank's products and services through direct and indirect sales to achieve the objectives and increase the customer base and revenues
- Opening accounts according to work policies and procedures and everything related to teller services
- Providing high quality services that meets customers requirements and exceeds their expectations
- Identify customer needs and suitability with banking products
- Execution of commercial services requests (letters of credit, letters of guarantees, collection policies).
Customer Service Coordinator
Jordan Kuwait Bank
05.2021 - Current
- Some supervisory duties
- Marketing the bank's products and services through direct and indirect sales to achieve the objectives and increase the customer base and revenues
- Opening accounts according to work policies and procedures and everything related to teller services
- Providing high quality services that meets customers requirements and exceeds their expectations
- Identify customer needs and suitability with banking products
- Execution of commercial services requests (letters of credit, letters of guarantees, collection policies).
Education
Bachelor's Degree -
06.2014
Master Degree in Accounting -
12.2017
Skills
- Managerial Work
- Customer Service
- Sales
- Team Work
- Resolving Issues
- Time Management
Personal Information
- Date of Birth: 03/15/93
- Gender: Male
- Nationality: Jordanian
- Marital Status: Single
Languages
Arabic
Fluent
English
Very good
Certification
- 07/2023, Selling and Cross Selling
- 07/2023, Digital Culture
- 07/2023, Managing Customer Expectations
- 06/2023, Anti-money laundering and terrorist financing
- 05/2023, Fundamentals of penalties and bans
- 04/2023, Information security and cyber security
- 04/2023, Risk Management
- 02/2023, Incident and crisis management
- 01/2023, Principles of compliance
- 10/2022, Time management
- 09/2022, FATCA la
- 01/2022, Banking ethics
- 02/2021, Operational risk management
References
References available upon request.
Timeline
Customer Service Coordinator - Jordan Kuwait Bank
05.2021 - Current
Customer Services Representative - Jordan Kuwait Bank
03.2015 - 04.2021
Yarmouk University - Bachelor's Degree,
Irbid National University - Master Degree in Accounting,
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