Microsoft Office 360
MAHMOUD SAMI
Amman
Summary
Dynamic Director of Operations with over 30 years of expertise in multi-brand management, strategic expansion, and operational excellence. Proven track record in leading large-scale operations, optimizing profitability, and driving business growth through innovative solutions and improved customer experiences. Recognized for building high-performance teams that achieve organizational success while streamlining procurement processes, strengthening supplier relations, and reducing costs. Committed to leveraging extensive knowledge in franchise development, process optimization, and market expansion to foster sustainable growth in a fast-paced business environment.
Overview
30
30
years of professional experience
22
22
Certifications
2
2
Languages
Work History
Catering Sales Manager
Zalatimo Sweets Company-Jordan
05.2023 - Current
- Sales Strategy Development: Expertise in creating and executing sales plans to drive revenue growth and expand market share.
- Client Relationship Management: I have Strong relationships with clients, including event planners, venues, and catering services, ensuring long-term partnerships and repeat business.
- Market Analysis: Skilled in analyzing market trends, competitor activity, and customer needs to inform sales strategies and optimize results.
- Negotiation and Closing: I have excellent negotiation and closing skills, with a strong track record of securing new business and expanding existing relationships.
- Event Planning and Execution: More Than 26 Event managed and organized within 3 months
Director of Operations
Aollaa Limited Company
04.2023 - 04.2025
- Oversee 7 brands across 39 branches, managing 380 employees to ensure seamless operations and business growth.
- Drive strategic expansion, cost control, and operational efficiency to enhance profitability and market presence.
- Implement and enforce quality, safety, and service standards, ensuring compliance with industry regulations.
- Optimize supply chain and inventory management, reducing waste and improving cost-effectiveness.
- Develop and execute sales and marketing strategies, increasing customer engagement and revenue.
- Lead and mentor multi-disciplinary teams, fostering a high-performance culture and operational excellence.
- Streamlined operational processes by implementing new inventory management systems, resulting in improved efficiency and reduced costs.
- Led cross-functional teams to enhance supply chain logistics, achieving timely project delivery and increased stakeholder satisfaction.
- Developed and executed strategic initiatives to optimize resource allocation, driving operational excellence across multiple departments.
- Mentored junior managers, fostering leadership skills and enhancing team performance through targeted training and development programs.
- Analyzed market trends to inform strategic purchasing decisions, optimizing inventory management and minimizing waste.
- Conducted regular supplier audits and assessments, ensuring adherence to company policies and driving continuous improvement initiatives.
- Trained and mentored junior procurement staff, fostering a culture of collaboration and enhancing overall team performance.
- Collaborated with finance to establish budget forecasts, aligning procurement activities with organizational financial goals and constraints.
- Managed risk assessments related to supply chain disruptions, developing contingency plans to ensure uninterrupted operations.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
Executive Manager
Aqsa Alshamal Est. – Jcaffe Brand .KSA
05.2019 - 12.2021
- Managed Jcaffe brand operations, driving strategic initiatives to enhance brand presence and streamline Processes.
- Conducted spend analysis to identify cost-saving opportunities.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Improved inventory management by implementing demand forecasting techniques and optimizing reorder points for critical items.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Led brand development and expansion, ensuring operational efficiency and high service standards across all locations.
- Developed and implemented operational strategies to optimize performance, increase profitability, and enhance workflows across multiple branches.
- Spearheaded operational strategies to enhance brand visibility, leading to improved customer engagement and loyalty.
- Developed and implemented effective training programs for staff, resulting in increased productivity and service quality.
- Oversaw budgeting and financial forecasting processes, ensuring resource allocation aligned with strategic objectives and growth targets.
- Cultivated strong relationships with suppliers and stakeholders, optimizing procurement processes to reduce costs and improve supply chain efficiency.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
- Monitored and managed procurement budget to control costs.
Quality & Operations Manager
Lunch Time Co-Kababayto Restaurants .KSA
04.2016 - 04.2019
- Managed quality control and ensured operational efficiency across all Kababayto restaurants, maintaining consistent service standards.
- Optimized operational processes to enhance performance, reduce costs, and improve customer satisfaction.
- Developed and implemented quality assurance protocols, enhancing operational efficiency and ensuring compliance with industry standards.
- Led cross-functional teams to streamline processes, resulting in improved service delivery and customer satisfaction.
- Spearheaded training initiatives for staff, fostering a culture of continuous improvement and operational excellence.
- Analyzed operational workflows, identifying bottlenecks and recommending solutions that significantly increased productivity.
- Managed global sourcing efforts for diverse product categories spanning multiple countries and regions.
- Analyzed market trends to identify new suppliers and emerging technologies that could enhance company operations or reduce costs.
- Managed a team of procurement professionals, fostering collaboration and teamwork to achieve organizational goals.
- Created and maintained portfolio of qualified vendors to expand options.
- Drove continuous improvement initiatives within the procurement function by identifying areas for optimization and proposing actionable recommendations.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Spearheaded change management initiatives within the procurement department, leading to improved agility and responsiveness in meeting business needs.
- Collaborated with internal stakeholders to understand departmental needs, developing tailored procurement solutions that met their requirements while minimizing costs.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Oversaw contract administration activities, including drafting agreements, negotiating terms, managing renewals, and addressing disputes or discrepancies as needed.
Area Manager
Khafif Trading Co-Snack Food Business. KSA
06.2009 - 03.2016
- Opened 29 outlets in 6 years, driving rapid expansion and market growth.
- Developed a centralized ordering system to optimize stock control across all outlets.
- Increased sales by enhancing customer satisfaction and introducing new products to boost transactions.
- Earned Manager of the Month multiple times at Pizza Hut, Burger King, and Khafif T.Co.
Area and Quality Manager
Bliss House Restaurants Chain-Casual Dining. KSA
06.2008 - 06.2009
- Increased branch sales by implementing corporate offers and local store marketing, achieving outdoor sales of SR 5,600 daily.
- Developed operational procedures, training manuals, and cost-control systems, optimizing efficiency and Standardizing beverage preparation.
- Streamlined procurement processes by implementing strategic sourcing strategies, resulting in improved supplier relationships and cost efficiencies.
- Negotiated vendor contracts and pricing agreements, enhancing profitability while maintaining high-quality standards for restaurant supplies.
- Developed and maintained a comprehensive inventory management system, ensuring optimal stock levels and minimizing waste across multiple locations.
- Analyzed market trends and supply chain dynamics to inform purchasing decisions, ensuring alignment with business objectives and customer demands.
- Trained and mentored junior staff on procurement best practices, fostering a culture of continuous improvement within the purchasing department.
- Collaborated with culinary teams to forecast ingredient needs, ensuring timely delivery and supporting menu development initiatives.
- Implemented cost-control measures that reduced overhead while maintaining product quality and service excellence across the restaurant chain.
Operations Manager
Mocha International-Mocha Café
06.2004 - 06.2008
- Lead brand identity revamp and concept development to enhance uniqueness and increase brand equity.
- Implemented strategic marketing initiatives to strengthen brand positioning and market presence.
- Developed operations procedures and Training manual, training for staff on beverage preparation and service steps.
- Streamlined daily operations by implementing efficient scheduling practices, improving staff productivity and customer service quality.
- Developed and maintained inventory management systems that enhanced stock accuracy and reduced waste levels significantly.
- Trained and mentored new staff members, fostering a collaborative environment that improved team performance and morale.
- Oversaw food safety protocols and compliance measures, resulting in consistently high health inspection ratings and customer trust.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Streamlined procurement processes by implementing a centralized purchasing system, enhancing operational efficiency and reducing costs.
- Developed vendor relationships and negotiated contracts, ensuring supply chain reliability and compliance with quality standards.
- Led cross-functional teams to assess procurement strategies, resulting in improved sourcing practices and reduced lead times.
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
Active Store Manager
Jordanian Company for American Foods – Burger King (Jordan)
04.2002 - 06.2004
- Manage 90 staff under my command.
Restaurant Supervisor
Arab Food Catering Co-Pizza Hut (Jordan)
11.1995 - 03.2002
Education
Bachelor's Degree - Business Administration
Philadelphia University
Skills
Brand Development & Expansion
Team Leadership & Staff Development
Customer Experience Enhancement
Strategic Planning & Execution
Sales & Revenue Growth
Inventory & Supply Chain Management
Cost Control & Budget Management
Risk Assessment & Mitigation
Performance Monitoring & Reporting
Market Analysis & Competitive Intelligence
Investment & Capital Allocation
Operational Efficiency
Supply chain management
Cost control
Procurement processes
Certification
Quality & Safety Certifications:
Accomplishments
- Successfully managed and expanded TETRA PIZZA, Burgeez, Pizza Tola, TRWAGA, SHAWARMATA, Foorna ,BROASTA, Caffeine, and Tawouk across 39 branches, overseeing 380 employees to drive operational excellence and business growth.
- Spearheaded the opening of 16 new branches, driving brand expansion and market presence.
- Established, implemented, and maintained Quality Management Systems (QMS) and Food Safety Management systems (FSMS) across multiple companies, enhancing operational efficiency and profitability.
- Led the launch of 73 outlets over 16 years across brands such as Mocha Int, Khafif T.Co, Kababayto, and Jcaffe.
- Conducted feasibility studies to identify optimal outlet locations, ensuring strategic expansion and market penetration (Mocha Int, Khafif T.Co, Jcaffe).
- Boosted sales and customer satisfaction, directly increasing transaction volume and brand loyalty.
- Reduced costs of goods by collaborating with the procurement department to source high-quality raw materials at competitive prices, optimizing supply chain efficiency (Jcaffe).
- Successfully managed 32 branches and led a team of approximately 215 employees.
Software
Timeline
Catering Sales Manager
Zalatimo Sweets Company-Jordan
05.2023 - Current
Director of Operations
Aollaa Limited Company
04.2023 - 04.2025
Executive Manager
Aqsa Alshamal Est. – Jcaffe Brand .KSA
05.2019 - 12.2021
Quality & Operations Manager
Lunch Time Co-Kababayto Restaurants .KSA
04.2016 - 04.2019
Area Manager
Khafif Trading Co-Snack Food Business. KSA
06.2009 - 03.2016
Area and Quality Manager
Bliss House Restaurants Chain-Casual Dining. KSA
06.2008 - 06.2009
Operations Manager
Mocha International-Mocha Café
06.2004 - 06.2008
Active Store Manager
Jordanian Company for American Foods – Burger King (Jordan)
04.2002 - 06.2004
Restaurant Supervisor
Arab Food Catering Co-Pizza Hut (Jordan)
11.1995 - 03.2002
Bachelor's Degree - Business Administration
Philadelphia University