Mahmoud Mohammad Ayed Odatallah
Summary
a proactive and results-oriented professional with significant experience at International Rescue Committee (IRC) and Extensya. I excellent in maintaining financial records and continuously enhancing customer satisfaction. I am highly skilled in Microsoft Excel and effective time management. I have a proven ability to improve process efficiency and resolve complex issues, which significantly boosts operational performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Finance Assistant Volunteer
International Rescue Committee, IRC
10.2024 - 12.2024
- Inspected account books and recorded transactions.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Improve financial record accuracy by conducting regular audits, identifying discrepancies early.
- Issuing checks and transfers
Customer Service Representative
Extensya
04.2023 - 05.2023
- Investigating customer inquiries and complaints and resolving them promptly.
- Tracking customers' shipments and resolving delivery issues.
- Emailing warehouses if any issues arise during shipment delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Diploma - Business Administration
Az-Zarqa University College
Az-Zarqa11-2017
Skills
- Microsoft Excel
- Data entry
- work with team
- Data extraction
- Audit tracking
- Time management
Certification
- Entrepreneurship, [Business Development center, Jordan] .2018
- Managing Microenterprises, [Care Organization]. 2017
- Life skills and Work Ethics, [Save The Children Organization, Jordan]. 2017
Languages
English
Upper intermediate
B2
Timeline
Finance Assistant Volunteer
International Rescue Committee, IRC
10.2024 - 12.2024
Customer Service Representative
Extensya
04.2023 - 05.2023
Diploma - Business Administration
Az-Zarqa University College
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