Mahmoud Alsmady
Customer Service Representative
AMMAN, JORDAN
Summary
Developed exceptional communication and problem-solving abilities in customer-focused environment, looking to transition into new field. Skilled in managing client relationships and resolving conflicts efficiently. Seeking to leverage these transferable skills to contribute effectively in new role.
Professional with extensive experience in providing exceptional service and support to employees. Proven ability to handle complex employee inquiries and resolve issues efficiently, fostering positive work environment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in communication, problem-solving, and maintaining high standards of service.
Personable and adaptable professional with strong ability to build positive relationships and foster collaborative work environment. Possesses deep understanding of conflict resolution and employee engagement, demonstrating proficiency in communication and problem-solving. Committed to driving supportive and inclusive workplace culture.
Overview
2
2
Languages
Work History
Employee Service Representative
Extensya
06.2025 - 08.2025
- Coordinated closely with other departments to ensure seamless integration between customers efforts and support activities.
- Implemented effective problem-solving techniques to address complex customer concerns, ultimately achieving satisfactory resolutions for all parties involved.
- Provided exceptional support to customers, fostering strong relationships that led to increased repeat business and referrals.
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Established a reputation for excellence within the company, consistently exceeding performance targets and earning recognition for outstanding contributions to team success.
- Reduced wait times for customer inquiries by implementing new scheduling procedures, improving overall accessibility to representatives.
- Collaborated with cross-functional teams to improve company-wide service standards, resulting in higher client retention rates.
- Responded to complex telephone or written inquiries from employees and shared knowledge with and provided back-up and overflow telephone and email support to facilitate operations.
Education
IT Network Security
Hamad Alfarhan
06-2022
Skills
Call center experience
Complaint resolution
Dispute handling
Goal-oriented mindset
Strong interpersonal skills
Timeline
Employee Service Representative
Extensya
06.2025 - 08.2025
IT Network Security
Hamad Alfarhan
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