MAHMOUD ALQASSEM
Amman,AM
Summary
Dynamic Assistant Manager with a proven track record at Modern Systems, excelling in sales and customer service. Adept at training teams and implementing effective sales strategies, resulting in increased revenue. Strong analytical skills and attention to detail drive success in maintaining high showroom standards and enhancing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Modern Systems (i System)
08.2023 - Current
- Manage the daily operations of apple products store showroom
- Supervise and train sales staff to ensure high-quality customer service
- Develop and execute sales strategies to meet sales targets and increase revenue
- Monitor inventory levels and ensure that products are adequately stocked
- Assist customers with product inquiries, technical issues, and purchases
- Collaborate with the marketing team to plan and implement promotional campaigns
- Analyze sales data and provide reports to senior management
- Monitor competitors and industry trends to identify new sales opportunities
- Maintain the appearance of the showroom to ensure it meets company standards
- Resolve customer complaints and ensure customer satisfaction
- Manage staff schedules and ensure that adequate staff is available to meet customer demand
- Conduct regular performance reviews of sales staff and provide feedback and coaching as needed
Sales Associate
Modern Systems (iSystem)
08.2022 - Current
- Sales expertise: ability to drive sales, meet targets, and grow revenue
- Customer service: ability to provide exceptional customer service and resolve customer complaints
- Product knowledge: comprehensive knowledge of iPhone products and features
- Leadership: ability to train, supervise, and motivate sales staff
- Communication: excellent verbal and written communication skills
- Teamwork: ability to work effectively in a team environment
- Time management: ability to prioritize tasks, manage time effectively, and work efficiently
- Analytical skills: ability to analyze sales data and identify trends and opportunities
- Problem-solving: ability to think creatively and solve problems effectively
- Attention to detail: ability to maintain accurate records and ensure high standards of showroom appearance and product inventory
Sales Associate
Azadea Group (Zara)
03.2016 - 08.2022
- Sales expertise: ability to drive sales, meet targets, and grow revenue
- Customer service: ability to provide exceptional customer service and resolve customer complaints
- Product knowledge: comprehensive knowledge of iPhone products and features
- Leadership: ability to train, supervise, and motivate sales staff
- Communication: excellent verbal and written communication skills
- Teamwork: ability to work effectively in a team environment
- Time management: ability to prioritize tasks, manage time effectively, and work efficiently
- Analytical skills: ability to analyze sales data and identify trends and opportunities
- Problem-solving: ability to think creatively and solve problems effectively
- Attention to detail: ability to maintain accurate records and ensure high standards of showroom appearance and product inventory
Education
Bachelor degree - Accounting
Middle East University
Amman, JordanSkills
- Sales expertise
- Customer service
- Product knowledge
- Leadership
- Visual merchandising
- Effective communication
- Teamwork
- Time management
- Problem-solving
- Attention to details
- Data analysis
Languages
- Arabic
- English
Training And Workshops
Seed Apple Training Sales Associate, Modern Systems (i System), 01/01/21, 08/01/22, Sales expertise: ability to drive sales, meet targets, and grow revenue, Customer service: ability to provide exceptional customer service and resolve customer complaints, Product knowledge: comprehensive knowledge of iPhone products and features, Leadership: ability to train, supervise, and motivate sales staff, Communication: excellent verbal and written communication skills, Teamwork: ability to work effectively in a team environment, Time management: ability to prioritize tasks, manage time effectively, and work efficiently, Analytical skills: ability to analyze sales data and identify trends and opportunities, Problem-solving: ability to think creatively and solve problems effectively, Attention to detail: ability to maintain accurate records and ensure high standards of showroom appearance and product inventory
Certification
- Front Line Retail Selling Skills Training Course.
- Apple training courses level champion +
Timeline
Assistant Manager
Modern Systems (i System)
08.2023 - Current
Sales Associate
Modern Systems (iSystem)
08.2022 - Current
Sales Associate
Azadea Group (Zara)
03.2016 - 08.2022
Bachelor degree - Accounting
Middle East University
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