Mahmoud Alissa

Master Coin Project

• Directed all facets of the project, including strategic planning, market analysis, and new market entry, resulting in successful achievement of objectives and expansion of market presence.
• Streamlined purchase and sale operations to ensure efficiency, compliance with business goals, and alignment with organizational standards.
• Conducted in-depth market research and competitive analyses to identify growth opportunities and maintain a strong market position.
• Designed and led comprehensive training programs, enhancing the sales team’s expertise and fostering stronger client engagement and revenue growth.
  
  Operations Manager – Cashcompay Project
  
• Oversaw the functionality of mobile applications and web platforms integrated with dashboards for prepaid card activity monitoring and detailed reporting.
• Directed the implementation and maintenance of real-time tracking systems, enabling transparent monitoring of card activations, transactions, and key user metrics.
• Partnered with product and IT teams to ensure secure, seamless integration of dashboard functionalities, improving data accuracy and user experience.
• Leveraged KPI analysis and dashboard insights to identify operational trends, optimize user journeys, and implement targeted improvements for enhanced performance.
  

Core Competencies

• Strategic Project Management.
• Market Analysis & Competitive Strategy.
• Sales Training & Development.
• Operational Streamlining & Efficiency.
• New Market Entry & Expansion.
• Data Analytics & Reporting Tools.
• Cross-Functional Team Collaboration.
• Business Process Optimization.

• Responsible for Crypto Exchange Operations
• Analysis and evaluation of competitors and market research
• Build & maintain strong relationships with the existing clients
• Develop opportunities to sell products & services to new clients
• Sales forecasting
• Responsible for analyzing sales figures & writing reports
• Leveraging company's branding
• In charge of updating the daily rates
• Involves in ad-hoc projects
• Crypto payment gateway implementation
• Involved in marketing including digital and advertising tec campaign for the group
• Lead the analysis and fully support all OTC related product development
• Participate in ad-hoc projects such as process improvements, reviews, and system testing

• Handle day-to-day HR activities in coordination with various department and provide documents ensuring efficient HR communication
• Administering HR letters and certificates ensuring efficiency and confidentiality
• Liaise between recruitment and PR and track the expiry date of different documents including medical licenses, MOL agreements, visa, EID, BLS, and others
• Provide payroll with all the necessary joining documents
• Answer any queries related to health insurance and be the focal point for adding new staff or removing leavers or renewing for existing staff
• SPOC for Insurance yearly renewal exercise
• Escalate any employees' issues to HR Manager ensuring matters are handled and closed
• Handle on-boarding of new joiners and off-boarding for leavers along with follow up on completion of probation period to ensure adherence to policies and processes and Labor Law
• Monitor the expiry of agreements with third party service providers and follow up on relevant extension or closure
• Handle employees' leaves, return from leave and any other employee relations functions to provide information to payroll function as necessary
• Ensure a thorough updated employee records keeping in line with Labour Law and company policy in support of any audit trail and confidentiality of information
• Designing and updating HR processes
• Interacting with government offices like MOL, MOE, Department of Immigration, Health Authorities, Municipality, among others
• Preparing trade license documents for submission to the ministry of labor and department of immigration
• Maintaining visa database as well as all visa costs

• Spearheading the organization of the biggest secondhand market in Dubai for over 3000 customers every weekend for 6 years as a part time job till today
• Commercial, People and Problems Management
• Communicating and resolving issues for customers of different nationalities and cultures

• Generating leads
• Negotiating contracts with prospective clients
• Preparing weekly and monthly reports