Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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MAHMOUD ALI

Electrical Engineer
Amman

Summary

Results-driven Electrical Engineer with a strong foundation in team leadership, sales operations, and customer service, backed by a Cisco Certified Network Associate (CCNA) certification. Proven track record of improving workflows, boosting team productivity, and building strong client relationships in fast-paced environments. Known for strategic thinking, adaptability, and the ability to bridge the gap between technical solutions and business needs. Seeking a challenging role where I can combine my leadership skills and technical knowledge to drive organizational growth and innovation.

Overview

4
4
years of professional experience
20
20
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Social Media Representative

Aramex
02.2025 - 05.2025
  • Managed multiple social media accounts simultaneously.
  • Scheduled regular content updates using scheduling tools, ensuring consistent presence on all channels even during off-hours or holidays.
  • Managed company reputation by addressing customer concerns and resolving issues in a professional manner.
  • Proven ability to learn quickly and adapt to new situations.

Sales Officer

Trip Away
11.2024 - 02.2025
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Implemented systems and procedures to increase sales.
  • Boosted sales performance by identifying and targeting high-potential leads.

Sales Officer

Umniah
05.2024 - 05.2024
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Boosted sales performance by identifying and targeting high-potential leads.

Customer Support Specialist

UMNIAH
08.2021 - 05.2023
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

TEACHER

QURTOBA INTERNATIONAL SCHOOLS
08.2022 - 06.2023
  • Developed lesson plans
  • Utilized innovative teaching methods
  • Provided individualized student support
  • Participated in professional development workshops
  • Collaborated with colleagues to improve student learning

INTERN ENGINEER

SPECIALIZED SERVICE COMPANY - DADA GROUP
03.2021 - 05.2021
  • Performed regular maintenance and repairs on mechanical systems to support continuous operation
  • Learning and using blueprint to create a stable image, Design costs less and estimate the completion rate
  • Working on maintenance for Beko Jordan
  • Maintained a safe working environment by adhering to safety protocols during all stages of project development

Education

B.ENG. - Electrical Engineering

Tafila Technical University
04.2001 - 06.2021

Skills

    • Strong interpersonal skills

    • Troubleshooting proficiency

    • Electrical Wiring and Safety Standards

    • Software engineering

    • Team leadership

    • Productivity improvement

    • Sales techniques

    • Service excellence

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Certification

Electrical Technician

Personal Information

Nationality: Jordanian

Timeline

Social Media Representative

Aramex
02.2025 - 05.2025

Sales Officer

Trip Away
11.2024 - 02.2025

CCNA-Cisco Certified Network Associate

08-2024

Sales Officer

Umniah
05.2024 - 05.2024

TEACHER

QURTOBA INTERNATIONAL SCHOOLS
08.2022 - 06.2023

Customer Support Specialist

UMNIAH
08.2021 - 05.2023

INTERN ENGINEER

SPECIALIZED SERVICE COMPANY - DADA GROUP
03.2021 - 05.2021

Electrical Technician

06-2016

B.ENG. - Electrical Engineering

Tafila Technical University
04.2001 - 06.2021

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MAHMOUD ALIElectrical Engineer