Mahmoud Abu Kharmeh
Amman
Summary
Experienced in the telecommunications and networking sector, specializing in IP/MPLS network design, presales, operations management, and business development. Expertise in vendor negotiations, team leadership, and aligning solutions with client needs. Proven track record in improving operational efficiency, customer satisfaction, and driving business growth. Skilled in BGP, MPLS, network performance optimization, and client relationship management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Head of Presales and Operations
Arabia Connect
08.2024 - 01.2025
- Led presales teams and developed sales strategies, preparing proposals for RFIs/RFQs, increasing proposal acceptance
- Designed tailored service solutions to meet client requirements and company standards
- Managed daily operations, optimizing workflows to reduce operational bottlenecks
- Strengthened client relationships, ensuring customer satisfaction and long-term partnerships
- Mentored teams, setting performance metrics (KPIs) and enhancing productivity
Business Unit Manager
iLevant Limited
10.2020 - 05.2024
- Oversaw sales, field support, and operations, enhancing customer satisfaction
- Led negotiations with vendors to secure cost-effective procurement and resource allocation
- Managed project timelines and budgets, ensuring on-time, on-budget delivery of services
- Implemented network performance improvements, resulting in service uptime
Senior IP Network Engineer
iLevant Limited
09.2013 - 09.2020
- Designed and implemented IP/MPLS networks, providing troubleshooting and support
- Managed BGP, MPLS, and VRF configurations and ensured network stability
- Provided network support for live TV streaming and integrated wireless connectivity
RF Engineer
Umniah
05.2013 - 09.2013
- Conducted network optimization, including frequency planning and drive testing
- Improved network KPIs and resolved issues impacting network performance
Education
Bachelor - Electronics & Communications Engineering
Arab Academy for Science, Technology and Maritime Transport
01.2013
Skills
- Network Design & Architecture (IP/MPLS, BGP, VRF)
- Project Management
- Vendor Negotiations & Cost Optimization
- Business Development & Sales Strategy
- Operations Management & Process Improvement
- Customer Relationship Management
Certification
- JNCIA Juniper
- Cisco CCNA
- Cisco Cybersecurity & Threat Management
- Fortinet NSE (1, 2, 3)
- ITU Future Broadband Internet & Cloud Computing
- Veeam Sales Professional
- RIPE (BGP Operations and Security)
Affiliations
- Jordanian Engineers Association
- IEEE
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Sr. Head of Presales and Operations
Arabia Connect
08.2024 - 01.2025
Business Unit Manager
iLevant Limited
10.2020 - 05.2024
Senior IP Network Engineer
iLevant Limited
09.2013 - 09.2020
RF Engineer
Umniah
05.2013 - 09.2013
Bachelor - Electronics & Communications Engineering
Arab Academy for Science, Technology and Maritime Transport
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