Mahmood AL Jabiri
Amman
Summary
- Hospitality management professional possessing 20+ years of insightful experience in Catering, Hospitality Management, F&B Operations, Events Management, and wedding management in GCC & Middle East markets.
- Self-motivated Director of Catering, Director of Hospitality, Director of Banquets & Weddings.
- Successful track record of creating venues and planning agendas. Proven ability to balance priorities, meet tight deadlines, and produce superior quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Catering
Hyatt Regency Dubai & Galleria
05.2022 - 02.2023
- Developed comprehensive catering strategies aligned with the company's goals, considering market trends, customer needs, and business objectives
- Supervised, mentored, and leaded catering teams, including chefs, event coordinators, and serving staff, to ensure effective collaboration and high-performance delivery
- Drove catering sales by developing and implementing sales strategies, identifying new business opportunities, and maintaining strong client relationships
- Oversaw menu planning and development, ensuring a diverse, appealing, and profitable selection that meets customer preferences and dietary requirements
- Managed all aspects of catering operations, including logistics, staffing, equipment, and inventory management, to ensure smooth event execution
- Developed and managed budgets, pricing strategies, and cost control measures to achieve financial targets while maintaining service quality
- Upheld high standards of service quality, food safety, and presentation, ensuring compliance with health and safety regulations
- Collaborated with clients to understand their needs, plan and organize events, and oversee on-site coordination to ensure seamless execution
- Negotiated contracts with suppliers, managed vendor relationships, and sourced quality ingredients and materials at competitive prices
- Prepared regular reports on catering performance, analyzed key metrics, and used data-driven insights to make informed decisions and improvements.
Front Office Manager
Expo 2020 Dubai
09.2021 - 03.2022
- In my role as a Front Office Manager at the Leadership Pavilion, I facilitated meetings between the Sheikhs of Dubai & Abu Dhabi, leaders from Dubai/UAE, and delegates from other countries, including rulers, pavilion leaders, panel discussions, and networking sessions during Expo 2020
- Supervised, trained, and motivated front desk staff, including receptionists, concierge, and night auditors, to ensure smooth operations and exceptional guest service
- Managed guest inquiries, requests, and complaints promptly and professionally, striving to exceed guest expectations and resolve issues effectively
- Oversaw the reservation process, managed room allocations, and ensured efficient check-in and check-out procedures
- Maintained high standards of service quality, cleanliness, and presentation in the lobby and public areas, ensuring adherence to brand standards
- Collaborated with housekeeping, maintenance, and other departments to ensure seamless guest experiences and resolve operational issues
- Conducted regular training sessions for front office staff on customer service, systems, and procedures to enhance their skills and efficiency
- Ensured adherence to security protocols, emergency procedures, and health/safety regulations to provide a secure environment for guests and staff
- Prepared reports on occupancy, guest feedback, and other key performance indicators, analyzing data to identify trends and areas for improvement.
Director of Hospitality
Al Fakher Organization (Events, Weddings & Catering Services)
12.2012 - 07.2021
- Developed and implemented comprehensive hospitality strategies aligned with the organization's goals, focusing on enhancing guest satisfaction, operational efficiency, and financial performance
- Managed and provided guidance to various departments including guest services, banquets, food and beverage, events, and other related areas, ensuring seamless coordination and exceptional service delivery
- Led, mentored, and empowered department heads and their teams, fostering a culture of excellence, teamwork, and innovation to consistently exceed guest expectations
- Drove initiatives to enhance guest experiences through personalized services, innovative offerings, and continuous improvement in all aspects of hospitality operations
- Developed and managed budgets, forecasted financial performance, and implemented cost control measures to achieve revenue goals while maintaining service quality and profitability
- Upheld high standards of service quality, cleanliness, safety, and presentation across all hospitality areas, ensuring compliance with industry regulations and company standards
- Established and maintained relationships with vendors, suppliers, and partners to secure quality products and services at competitive prices while negotiating contracts and agreements beneficial to the organization
- Identified and implemented innovative technologies and systems to streamline operations, enhance guest experiences, and improve efficiency across hospitality departments
- Monitored industry trends, analyzed market demands, and conducted competitive research to identify opportunities for growth and innovation within the hospitality sector.
General Manager-Weddings & Special Events
Royal Catering Services L.L.C.
09.2011 - 11.2012
- Acted as the primary point of contact for clients planning weddings and local events, understanding their needs, offering guidance, and ensuring clear communication throughout the planning process
- Led the planning and execution of weddings and local events, coordinating with clients, vendors, and internal teams to ensure seamless logistics, including venue setup, catering, decor, and entertainment
- Managed a team of event coordinators, planners, catering staff, and other event personnel, providing guidance, supporting, and ensuring effective teamwork to deliver outstanding event experiences
- Liaised with external vendors and suppliers, negotiated contracts, and managed relationships to secure services and products required for events, ensuring quality and timely delivery
- Developed event budgets, monitor expenses, and ensure adherence to financial targets while maintaining high standards of service and quality
- Upheld high-quality standards in all aspects of event execution, including catering services, decor, guest services, and overall event experience, ensuring client satisfaction
- Created and managed event timelines, oversaw logistical arrangements, and troubleshooted issues during events to ensure smooth operations
- Collaborated with the marketing team to identify opportunities for promoting wedding and local event services, contributing to business growth and client acquisition.
Hospitality Development Manager
Zaabeel Palace - For H.H. Sheik Mohamed Bin Rashid Al Maktoum - Ruler of Dubai
04.2009 - 06.2011
- Developed and implemented comprehensive strategies for the continuous enhancement of hospitality services, aligning them with the vision and standards of Zaabeel Palace
- Identified opportunities for new hospitality offerings, amenities, and services within the palace, collaborating with relevant departments such as catering, housekeeping, and operation for their successful implementation
- Established and managed strategic partnerships with luxury brands, suppliers, and service providers to enhance the palace's offerings and maintain its high standards
- Led and mentored teams involved in hospitality services, ensuring they were aligned with the palace's ethos, and goals, and delivering exceptional service
- Developed budgets, forecasted financial performance, and managed expenses related to hospitality development projects, ensuring efficiency and cost-effectiveness
- Played an important role in the development and improvement of the Zabeel Kitchen
- Managed and trained catering division, F&B, Operation, and Security and implemented high standards of SOP.
Special Event Manager
Dubai World Trade Centre
08.2003 - 06.2009
- Took full ownership of planning and executing high-profile events for the Ruler of Dubai and his family, including ceremonies, galas, official functions, and other exclusive gatherings, ensuring attention to detail at every stage
- Developed comprehensive strategies for each event, aligning them with the Ruler's preferences, cultural protocols, and the significance of the occasion, while also considering security and protocol requirements
- Acted as the primary point of contact for internal and external stakeholders, coordinating with government officials, diplomatic representatives, and VIP guests to ensure seamless event logistics
- Sourced, negotiated with, and managed relationships with vendors, service providers, and venues to secure the necessary resources for events while maintaining the highest standards of quality and service
- Developed and managed event budgets, monitored expenses, and ensured cost-effective planning while delivering exceptional experiences within allocated resources
- Oversaw all logistical aspects of events, including venue setup, catering, guest accommodation, transportation, security, and protocol adherence, to guarantee flawless execution
- Led a team of event coordinators, catering, planners, and support staff, providing direction, motivation, and support to ensure effective collaboration and excellence in event delivery
- Upheld cultural sensitivities, protocols, and diplomatic etiquette in all aspects of event planning and execution, ensuring adherence to the Ruler's preferences and official protocols.
Education
Diploma of Education, English Language and Literature, General -
Al-Balqa' Applied University BAU
09.1993
Skills
- Decision-Making
- Event Planning
- Event Management
- Hospitality Management
- Marketing
- Corporate Events
- Food & Beverage
- Catering
- House Management
- Wedding Management
Certification
HACCP Training - Royal Catering Services L.L.C.
Honors Awards
Achievement - Dubai Horse Championship - H.H. Sheik Hamdan Bin Rashid Al Maktoum - Mar 2005
Timeline
Director of Catering
Hyatt Regency Dubai & Galleria
05.2022 - 02.2023
Front Office Manager
Expo 2020 Dubai
09.2021 - 03.2022
Director of Hospitality
Al Fakher Organization (Events, Weddings & Catering Services)
12.2012 - 07.2021
General Manager-Weddings & Special Events
Royal Catering Services L.L.C.
09.2011 - 11.2012
Hospitality Development Manager
Zaabeel Palace - For H.H. Sheik Mohamed Bin Rashid Al Maktoum - Ruler of Dubai
04.2009 - 06.2011
Special Event Manager
Dubai World Trade Centre
08.2003 - 06.2009
Diploma of Education, English Language and Literature, General -
Al-Balqa' Applied University BAU
HACCP Training - Royal Catering Services L.L.C.
Similar Profiles
Joseph MalusiJoseph Malusi
GSO Reservations at Hyatt Regency Dubai & GalleriaGSO Reservations at Hyatt Regency Dubai & Galleria
Krishna KumarKrishna Kumar
Banquets Assistant Manager at Hyatt Regency DubaiBanquets Assistant Manager at Hyatt Regency Dubai
Dimitar N. DimitrovDimitar N. Dimitrov
Assistant Housekeeping Manager at Hyatt Regency Houston GalleriaAssistant Housekeeping Manager at Hyatt Regency Houston Galleria