Mahmood Abu Sheikha
Amman
Summary
My objective is to obtain a prosperous and challenging long-term career where my skills, teamwork ability, knowledge and creativity can be utilized for an opportunity that leads to growth and advancement at whatever company and whatever field.
Overview
8
8
years of professional experience
Work History
Customer Experience Specialist
Crystel
04.2021 - 05.2025
- Delivered high-touch customer service and support across digital and retail platforms, enhancing brand loyalty and satisfaction.
- Identified and resolved customer pain points by implementing feedback-driven solutions and streamlining communication touchpoints.
Cashier and customer service
Carrefour
05.2018 - 08.2020
- Provided efficient and accurate point-of-sale transactions while delivering friendly, service-driven experiences in fast-paced retail environments.
- Maintained front-of-house operations, resolved customer inquiries, and ensured smooth day-to-day store functionality.
- Supported sales initiatives by promoting products, managing returns, and upholding brand standards in customer engagement.
Sales
Al mukhtar mall
03.2017 - 11.2017
- Supported daily retail operations in a mall environment by driving sales, assisting customers, and maintaining merchandise presentation.
- Handled inventory tasks including restocking, organizing shelves, and ensuring product availability to optimize the shopping experience.
- Contributed to a clean, well-stocked, and welcoming store environment that aligned with brand standards and boosted overall store performance.
Education
Diploma - Air cargo and flight attendance
Science aviation academy
08.2016
Languages
Arabic (Native)
English (Fluent)
Skills
Client advocacy
Customer service
Computer skills
Microsoft office
Timeline
Customer Experience Specialist
Crystel
04.2021 - 05.2025
Cashier and customer service
Carrefour
05.2018 - 08.2020
Sales
Al mukhtar mall
03.2017 - 11.2017
Diploma - Air cargo and flight attendance
Science aviation academy
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