Summary
Overview
Work History
Education
Languages
Skills
Timeline
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Mahmood Abu Sheikha

Mahmood Abu Sheikha

Amman

Summary

My objective is to obtain a prosperous and challenging long-term career where my skills, teamwork ability, knowledge and creativity can be utilized for an opportunity that leads to growth and advancement at whatever company and whatever field.

Overview

8
8
years of professional experience

Work History

Customer Experience Specialist

Crystel
04.2021 - 05.2025
  • Delivered high-touch customer service and support across digital and retail platforms, enhancing brand loyalty and satisfaction.
  • Identified and resolved customer pain points by implementing feedback-driven solutions and streamlining communication touchpoints.

Cashier and customer service

Carrefour
05.2018 - 08.2020
  • Provided efficient and accurate point-of-sale transactions while delivering friendly, service-driven experiences in fast-paced retail environments.
  • Maintained front-of-house operations, resolved customer inquiries, and ensured smooth day-to-day store functionality.
  • Supported sales initiatives by promoting products, managing returns, and upholding brand standards in customer engagement.

Sales

Al mukhtar mall
03.2017 - 11.2017
  • Supported daily retail operations in a mall environment by driving sales, assisting customers, and maintaining merchandise presentation.
  • Handled inventory tasks including restocking, organizing shelves, and ensuring product availability to optimize the shopping experience.
  • Contributed to a clean, well-stocked, and welcoming store environment that aligned with brand standards and boosted overall store performance.

Education

Diploma - Air cargo and flight attendance

Science aviation academy
08.2016

Languages

Arabic (Native)
English (Fluent)

Skills

Client advocacy

Customer service

Computer skills

Microsoft office

Timeline

Customer Experience Specialist

Crystel
04.2021 - 05.2025

Cashier and customer service

Carrefour
05.2018 - 08.2020

Sales

Al mukhtar mall
03.2017 - 11.2017

Diploma - Air cargo and flight attendance

Science aviation academy
Mahmood Abu Sheikha