MAHER DAHDOUR
Senior Director Of Architecture & Technology, Technology Partner
Springfield
Summary
Experienced Senior Director of Architecture & Technology with over 20 years of expertise in leading enterprise architecture, digital transformation, IT governance, and cloud strategies across healthcare, Fintech, banking, and government sectors. Visionary approach to driving customer engagement, streamlining operations, and spearheading strategic initiatives using state-of-the-art technology solutions. Proven track record in building high-performing teams and fostering agile, data-driven cultures for successful delivery of large-scale AI and IT projects. Committed to enhancing customer satisfaction and driving business success through innovative solutions.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Senior Principal Digital Transformation Architect & Technology Partner
UnitedHealth Group – Optum
1 HEALTH DRIVE, MN
03.2021 - Current
- Led Enterprise Contact Center Transformation: Unified multiple LOB contact centers into a centralized platform, integrating CRM, IVR, Knowledge Management, and AI-driven assistants
- Reduced costs and elevated scalability across the organization
- Architected Fintech-Specific Solutions: Developed secure, regulatory-compliant contact center architectures for finch, ensuring seamless integration with digital banking channels
- Implemented AI-Driven Customer Experience: Oversaw AI capabilities (NLP IVR, chatbots, predictive analytics) to boost customer engagement, self-service, and personalization
- Enhanced Consumer Account Security: Strengthened fraud prevention and compliance via multi-factor authentication and KYC/AML integrations
- Directed Platform Modernization: Led large-scale migration of legacy environments to cloud-based solutions, achieving high availability, cost efficiency, and scalability
Senior Principal Enterprise Architect
Strategica Enterprise
05.2020 - 03.2021
- Directed the creation of a modern platform aligning IT with business objectives, improving operational efficiency by 20%
- Ensured regulatory compliance and robust IT governance structures
Principal Enterprise Architect
Wayne County Authority
11.2017 - 01.2020
- Launched a customer-centric solution management platform, driving a 10% increase in enrollment and a 5% decrease in churn
- Deployed an IoT Smart Parking System for real-time parking availability, improving traffic flow and passenger experience
- Pioneered predictive maintenance through IoT sensors for proactive equipment care
- Integrated with ERP systems for automated financials and resource allocation, increasing parking revenue
Senior Director of Enterprise Architecture – Digital Transformation
PwC, Accenture & JPM Chase Blue Cross Blue Shield
04.2012 - 11.2017
- Company Overview: Federal Enterprise Program
- Improved IT efficiency by 12% and scalability by 30% through advanced architectural innovations
- Led strategic Cloud, AI, and IoT initiatives, raising operational efficiency by 18%
- Managed the Qatari Ashghal (Public Works Authority) ICT Transformation proposal at PwC, overseeing architecture workstreams and technical portfolio management
- Federal Enterprise Program
IT Portfolio Manager/Enterprise Architect
Immigration and Customs Enforcement (ICE)
08.2009 - 04.2012
- Oversaw high-impact IT projects, improving reliability and user satisfaction
- Developed a multi-cloud migration strategy ensuring seamless transitions and robust application performance
Chief Enterprise Architect (SME Group Lead)
Department of Veterans Affairs (VA) | Artek Consulting LLC | Niksoft Systems
10.2008 - 08.2009
- Delivered a strategic Enterprise System Engineering Plan, strengthening system governance and operational effectiveness
Adjunct Professor (Part-Time / Evening)
Strayer University
08.2006 - 12.2008
- Company Overview: Virginia Campuses
- Created and delivered advanced IT curricula, including Java, Linux, and System Modeling Theory, to help students master industry-relevant skills
- Virginia Campuses
Senior Enterprise Architect
Northrop Grumman IT
11.2007 - 10.2008
- Executed enterprise strategies and business cases that boosted organizational efficiencies
- Realigned IT services with business objectives for greater impact and sustainability
Technical Lead/Architect
QIVLIQ – TKCIS
07.2007 - 10.2007
- Guided and enhanced the Enterprise Architecture program, ensuring strategic alignment and governance
- Led a technical team to deliver mission-critical applications on time and within scope
Chief Architect
Science Applications International Corporation (SAIC)
10.2005 - 06.2006
- Integrated Criminal Justice Information Systems for local governments, optimizing program processes
- Drove architecture development for Next-Generation CODIS system proposals
Senior Computer Scientist
Computer Sciences Corporation (CSC)
11.2001 - 07.2005
- Oversaw stable operation and maintenance of Claims 3 LAN
- Streamlined task management and resource utilization, increasing efficiency organization-wide
Education
Master’s - Software Systems of Engineering
George Mason University
Fairfax, VA 06.1999 - 06.2002
Doctoral Candidacy - Software Management
06.2009 - 04.2012
Skills
- Enterprise & Solution Architecture
- Digital Transformation
- IT Governance
- AI & MLOps
- Data Analytics
- Agile Methodologies
- Program Leadership
- Financial Consulting
- Technology Consulting
- Leadership
- Team Building
Websites
Certification
Project Management Professional (PMP)
Technologies And Platforms
- Business Apps & CRM: ERP (Oracle Cloud), Salesforce, ServiceNow, Confluence, Document Management
- Contact Center Platforms: IVR (CXOne, Genesys Cloud CX, Omni Genesys, Amazon Connect)
- Banking Core Platforms: Fiserv, WEX, CYC, Zeta
- Commercial Payments: Stripe, Finicity, Venmo
- AI Tools: AI Assistants, LivePerson Chat, AI Contact Insight/Quality, AI Orchestrator
- IoT & Predictive Maintenance: Sensors, real-time data analytics frameworks
Citizenship
American
Timeline
Senior Principal Digital Transformation Architect & Technology Partner
UnitedHealth Group – Optum
03.2021 - Current
Senior Principal Enterprise Architect
Strategica Enterprise
05.2020 - 03.2021
Principal Enterprise Architect
Wayne County Authority
11.2017 - 01.2020
Senior Director of Enterprise Architecture – Digital Transformation
PwC, Accenture & JPM Chase Blue Cross Blue Shield
04.2012 - 11.2017
IT Portfolio Manager/Enterprise Architect
Immigration and Customs Enforcement (ICE)
08.2009 - 04.2012
Doctoral Candidacy - Software Management
06.2009 - 04.2012
Chief Enterprise Architect (SME Group Lead)
Department of Veterans Affairs (VA) | Artek Consulting LLC | Niksoft Systems
10.2008 - 08.2009
Senior Enterprise Architect
Northrop Grumman IT
11.2007 - 10.2008
Technical Lead/Architect
QIVLIQ – TKCIS
07.2007 - 10.2007
Adjunct Professor (Part-Time / Evening)
Strayer University
08.2006 - 12.2008
Chief Architect
Science Applications International Corporation (SAIC)
10.2005 - 06.2006
Senior Computer Scientist
Computer Sciences Corporation (CSC)
11.2001 - 07.2005
Master’s - Software Systems of Engineering
George Mason University
06.1999 - 06.2002
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