Maher Al Khalidi
Amman
Summary
Results-driven operations leader with over 31 years of experience in optimizing processes and reducing costs while adapting strategies to align with evolving business demands. Proven track record of enhancing efficiency and profitability through advanced analytical and problem-solving skills, identifying critical areas for improvement, and implementing impactful solutions. Committed to leveraging extensive industry knowledge to propel organizational growth and spearhead sustainable cost reduction initiatives. Passionate about driving transformative change that aligns operational excellence with strategic objectives.
Overview
23
23
years of professional experience
Work History
Mosque Operations Manager
Um Al Ola Mosque
Jordan
01.2022 - Current
- Executed comprehensive management of Um Al Ola Mosque operations, deploying Tuya software to streamline automation processes for doors, lighting, parking, and access control.
- Implemented strategies to optimize operational efficiency and reduce energy consumption, resulting in significant cost reductions across utilities and daily operations.
- Oversaw centralized smart technology management to guarantee seamless worshipper experience and enhance facility security.
- Designed and executed process improvements aimed at enhancing staff performance and service quality to optimize operational effectiveness.
Camp Operations Manager
MAB Facilities Management L.L.C
Sharjah, UAE
04.2005 - 11.2021
- Managed 2 large-scale worker camps (New & Old) accommodating 1,500+ staff and village populations up to 5,000 residents.
- Directed comprehensive operational activities, including logistics, warehousing, catering, and facilities management across high-profile locations (Louvre Abu Dhabi, Sharjah Aquarium & Maritime Museum, Al Qasba).
- Oversaw annual budgets exceeding AED 15 million, ensuring cost control, contractual compliance, and profit margin sustainability under fixed-price contracts.
- Managed unit price contracts, third-party billings, and contract reporting, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Developed and maintained strong client relationships, managing multiple third-party clients and ensuring service excellence.
- Led a multinational team of 500+ staff, implementing energy performance improvement initiatives and ensuring compliance with MAB Energy Management System.
- Participated in HSE and cross-functional meetings, coordinated emergency responses, first aid reporting, and near-miss/incident documentation to uphold workplace safety standards.
- Supported operational excellence across additional facilities, including facility management for Louvre Abu Dhabi, catering services, and site-specific operations in Iraq (Daud & Partner, 2003-2004).
Smart Mosque Operations Manager
Private Project
Dubai, UAE
01.2018 - 12.2020
- Directed operations for four mosques in Sharjah under Awqaf supervision (Al Ikhlas, Al Khan, Abu Huraira, Al Hassan bin Ali Mosques) as a freelance/independent project, separate from corporate employment.
- Achieved 1st place in facilities management across 7 Emirates, demonstrating excellence in operational leadership and facility optimization.
- Implemented advanced smart mosque systems (Tooya software) to automate doors, lighting, parking, operational scheduling, and access control.
- Enhanced operational efficiency and energy management, achieving substantial cost savings across utilities and daily operations.
Customer Service Manager (CSR)
Multi Choice Middle East
Dubai, UAE
04.2004 - 04.2005
- Spearheaded end-to-end client service operations, driving outstanding customer satisfaction across commercial and residential portfolios.
- Oversaw and optimized daily facility support functions, including maintenance coordination, service delivery, and rapid issue resolution, ensuring seamless operations.
- Cultivated and strengthened strategic client relationships, increasing customer retention, repeat business, and long-term loyalty.
- Designed and implemented process improvements and operational best practices, enhancing efficiency, service quality, and responsiveness, while reducing operational bottlenecks.
Operations Support
Daud & Partner
Iraq, Iraq
01.2003 - 12.2004
- Coordinated camp support services logistics to enhance operational efficiency during field deployments.
Education
High School Diploma -
Government School
Jordan01-1999
High School Diploma -
Government School
Jordan01-1999
Skills
- BUDGETING & FINANCIAL MANAGEMENT
- CLIENT RELATIONSHIP & CONTRACT MANAGEMENT
- MULTINATIONAL TEAM LEADERSHIP
- ENERGY MANAGEMENT & SUSTAINABILITY
- LEADERSHIP & TEAM COLLABORATION
- PROBLEM SOLVING & DECISION MAKING
- COMMUNICATION & INTERPERSONAL SKILLS
- TIME MANAGEMENT & ORGANIZATION
- ADAPTABILITY & RESILIENCE
- Operations management
- Management
- Project management
Languages
Arabic
English
Urdu
Personal Information
- Date of Birth: 03/20/77
- Nationality: Jordanian
- Marital Status: Single
Timeline
Mosque Operations Manager
Um Al Ola Mosque
01.2022 - Current
Smart Mosque Operations Manager
Private Project
01.2018 - 12.2020
Camp Operations Manager
MAB Facilities Management L.L.C
04.2005 - 11.2021
Customer Service Manager (CSR)
Multi Choice Middle East
04.2004 - 04.2005
Operations Support
Daud & Partner
01.2003 - 12.2004
High School Diploma -
Government School
High School Diploma -
Government School