Mahdi Almomani

• - Administering and managing Kaspersky Security Console to ensure endpoint security and threat mitigation.
• - Configuring and maintaining Windows Servers, Group Policies, and performing Registry Edits for customized system behavior.
• - Creating and deploying software packages using Advanced Installer for streamlined application deployment.
• - Managing IIS (Internet Information Services), including configuration of Application Pools and hosting Websites.
• - Deploying and securing web services with SSL Certificates using OpenSSL.
• - Developing and executing automation scripts with Windows Batch files to enhance operational efficiency.
• - Implementing and managing backup solutions for critical data protection and disaster recovery.
• - Configuring and scheduling automated processes using Task Scheduler.
• - Conducting manual quality assurance (QA) to ensure application and system reliability.
• - Installing and configuring Oracle and Docker (Desktop and Engine) for application containerization and database management.
• - Initiating hands-on learning of Linux systems to enhance cross-platform expertise.
• - Exploring Cloud Administration for infrastructure and service scalability.
• - Developing a one-year professional roadmap toward a DevOps career, including tools and methodologies.

- Providing support for trading platforms such as MetaTrader 4/5, VertexFX, and TradingView, ensuring smooth functionality.
- Installing, configuring, and updating trading software to meet client needs.
- Assisting clients with API interactions and integrating custom solutions.
- Explaining complex technical issues in a clear and concise manner to non-technical users.
- Offering guidance on risk management tools and helping clients set up and use features effectively.
- Using remote desktop applications (e.g., Sophos, VPN) to troubleshoot and resolve issues remotely.
- Diagnosing performance and connectivity issues with advanced diagnostic tools.
- Providing solutions to clients while maintaining patience and empathy, even under challenging situations.
- Maintaining comprehensive logs and documentation for support activities and issue resolution.

•Provided technical support to customers and resellers, addressing complex inquiries related to Ivanti ISM (Ivanti Service Manager) functionalities via phone and online platforms.
•Acted as the primary technical support contact, ensuring quality solutions and a seamless experience for customers and resellers.
•Communicated effectively within the organization, collaborating with colleagues to address challenges and deliver consistent results.
•Proactively supported key initiatives to enhance customer satisfaction and drive organizational success.
•Optimized workflows and processes within the Ivanti ISM environment, enhancing efficiency and system functionality.
•Gathered and analyzed customer requirements to implement tailored solutions, achieving high levels of customer satisfaction.
•Supported the end-to-end lifecycle of Ivanti ISM solutions, from deployment to post-implementation support, ensuring alignment with business needs.