Ma'en Muneer Assaf
Amman
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
VIP Account Manager
Bigo
12.2020 - Current
- Communicate and follow-up with VIP users.
- Create tickets for escalated issues and queries of VIP users.
- Follow-up and support VIP users’ general needs, requests and suggestions.
- Monitor and supervise operational tasks and KPIs through regular meetings (daily, weekly and monthly).
- Brainstorm new ideas for the application and ticketing system.
Technical Team Manager
Webhelp
01.2020 - 09.2020
- Daily monitor and supervise Advisor’s performance and KPIs.
- Provide Mentoring and Coaching, educating Advisors regarding process and best practices and identifying staff training needs.
- Follow-up, measure and report the site performance.
- Inspire and motivate team members and provide effective feedback, on Team-Level during Team Meetings or individually during One-on-One Meetings.
- Ensure continuous improvement of the Customer Experience by investigating and addressing root causes, implementing Action Plans which will the Customer and the business.
Technical Support Advisor
Webhelp
06.2019 - 01.2020
- Analyze, diagnose and resolve customers’ technical inquiries and issues.
- Delegate and collaborate with other internal departments to ensure resolving customers’ issues.
- Enrich and educate the customers about the latest technologies.
Direct Sales
Zain
02.2019 - 06.2019
- Sell products and services to both individuals and companies.
- Maintain an updated database including all activities and opportunities reflecting customers’ needs and requirements.
- Submit contracts and pre-qualification requests reflecting the client’s requirements.
Clinical Data Analyst
YOUR SERVICE MEDICAL TECHNOLOGY CONSULTING LTD
04.2017 - 04.2018
- Supervise data entry staff.
- Perform chart audits, run reports and update registries to help facilitate the program data management process and achieve improvement in QA measures.
- Collect required data and information to ensure accuracy and comprehensiveness in all patient critical data.
- Generates analytical and statistical reports of the patients’ health status resulted from mass health screening activities.
Junior Sales Executive
Telemax (For LG Mobile Phones)
09.2016 - 04.2017
- Provide superior customer service by selling products tailored to customers’ expectations.
- Ensure meeting or exceeding monthly targets.
- Serve a variety of markets by suggesting and delivering the right products according to customers’ requirements.
Education
BCs - Computer Information Systems
AL-ALBAYT UNIVERSITY
10.2012 - 07.2016
Skills
- Oracle 11i developer (Forms and Reports)
- C, C, C#, HTML
Certification
Android Developer – Tuned Application (45 hrs. Sep 2014 – Dec 2014).
Timeline
VIP Account Manager
Bigo
12.2020 - Current
Technical Team Manager
Webhelp
01.2020 - 09.2020
Technical Support Advisor
Webhelp
06.2019 - 01.2020
Direct Sales
Zain
02.2019 - 06.2019
Clinical Data Analyst
YOUR SERVICE MEDICAL TECHNOLOGY CONSULTING LTD
04.2017 - 04.2018
Junior Sales Executive
Telemax (For LG Mobile Phones)
09.2016 - 04.2017
BCs - Computer Information Systems
AL-ALBAYT UNIVERSITY
10.2012 - 07.2016
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