Madinat Nurmagomedova
Amman,Amman Governorate
Summary
Experienced Coffee Shop Manager with strong leadership and operational management skills. Proven ability to supervise teams, ensure excellent customer service, manage daily operations, control inventory, and achieve sales targets. Highly organized, customer-focused, and committed to maintaining high quality, hygiene, and service standards.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
My specialty Coffee
Assistant Manager
Dubai, UAE
01.2021 - 01.2022
- Assisting the Café Manager in daily operations
- Supervising staff shifts and ensuring smooth workflow
- Training new employees on service standards and coffee preparation
- Ensuring excellent customer service and handling customer complaints
- Monitoring inventory and placing supply orders when needed
- Ensuring cleanliness, hygiene, and safety standards are followed
- Managing cash handling and assisting with daily sales reports
- Supporting staff motivation and team coordination
- Ensuring compliance with company policies and procedures
Ten11 Coffee Boutique
Manager
Al Ain, UAE
03.2022 - 08.2024
- Managing daily coffee shop operations and ensuring efficiency
- Supervising staff, scheduling shifts, and evaluating performance
- Hiring, training, and developing team members
- Ensuring high-quality customer service and handling complaints
- Monitoring inventory levels and ordering supplies as needed
- Overseeing sales performance and achieving financial targets
- Managing cash handling and preparing daily and monthly reports
- Ensuring compliance with health, safety, and hygiene standards
- Implementing company policies and operational procedures
- Improving product quality and enhancing customer experience
- Coordinating with suppliers and controlling operational costs
Education
Bachelor - Lawyer
University Of Low Russia
Russia 09.2013 - 07.2017
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Public Relations
- Social media marketing
- Inventory management
- Upselling
- Marketing
Languages
Russian
Native
English
Fluent
Arabic
Advanced
Timeline
Ten11 Coffee Boutique
Manager
03.2022 - 08.2024
My specialty Coffee
Assistant Manager
01.2021 - 01.2022
Bachelor - Lawyer
University Of Low Russia
09.2013 - 07.2017