Madhat Aloush
QA & Test Automation Engineer
Amman
Summary
Aspiring QA & Test Automation Engineer with a strong foundation in TOSCA test automation (UI & API) from specialized training. Experienced as a Subject Matter Expert and Data Labeling and Annotation Specialist at Amazon, with expertise in data management, quality assurance, and process optimization. Highly skilled in TOSCA automation, UI/API testing, and test data management. Eager to transition into a QA role and contribute to high-quality deliverables in both on-site and remote environments.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
SUBJECT MATTER EXPERT
AMAZON
02.2022 - 11.2024
- Recognized for delivering exceptional quality in labeling workflows, leading to a promotion to Subject Matter Expert (SME) within less than a year
- Monitored the quality of work produced by a group of Data Annotators (DAs), identifying trends and reporting them to management
- Conducted root cause analyses (RCAs) for quality issues and implemented 'Path to Green' plans to address gaps and improve performance
Data Labeling and Annotation Specialist
AMAZON
07.2021 - 02.2022
- Processed over 20,000 units per month with consistent accuracy
- Performed high-quality data labeling and annotation tasks, adhering to established guidelines and standards
- Ensured data accuracy and consistency through detailed reviews
- Resolved data ambiguities and provided workflow feedback
Remote Technical Support Specialist
samsung
Amman, Amman Governorate
09.2020 - 07.2021
- Assisted a high volume of customers daily with professionalism and a focus on satisfaction, fostering trust and loyalty
- Effectively communicated product features and benefits, ensuring informed purchasing decisions
Assistant Showroom Manager
EDDY
12.2015 - 09.2018
- Company Overview: Saudi Arabia
- Drive sales performance by using deep expertise in customer service and product knowledge to build trust and exceed customer expectations
- Train and mentor staff on sales techniques, product knowledge, and customer interactions while ensuring daily tasks are executed efficiently
- Maintain an organized, well-stocked showroom, manage inventory levels accurately using systems like S2K, and oversee stock replenishment
- Prepare and analyze sales reports, monitor performance metrics, and support strategic planning for promotions and inventory optimization
- Stay current with electronics trends to guide customers and train staff effectively on product features and benefits
- Saudi Arabia
Sales and Customer Service Roles
Sony
10.2009 - 09.2015
- Company Overview: Amman
- Six years of progressive experience with Sony, starting as a Sales Representative at Carrefour, SmartBuy, and Version Mega Store, developing strong customer service and product knowledge skills
- Promoted to Showroom Manager, overseeing team performance, optimizing sales strategies, and ensuring exceptional customer experiences
- Advanced to Wholesale Account Manager, managing key client relationships, negotiating contracts, and driving revenue growth
- Proven expertise in retail and wholesale sales, team leadership, and building lasting client partnerships in the electronics industry
- Amman
Education
Bachelor of Business Administration -
Hashemite University
09.2005 - 09.2009
Skills
- TOSCA Test Automation (UI & API)
- Model-based testing
- SQL
- Microsoft Excel
- Power BI
- inventory and supply chain software
- CRM tools
- Client relationship management
- conflict resolution
- team leadership
Certification
IELTS Certification-british council
Timeline
Tricentis tosca 2024: mastering ui & api test automation-UDEMY.
02-2025
SUBJECT MATTER EXPERT
AMAZON
02.2022 - 11.2024
Data Labeling and Annotation Specialist
AMAZON
07.2021 - 02.2022
Remote Technical Support Specialist
samsung
09.2020 - 07.2021
IELTS Certification-british council
07-2018
Assistant Showroom Manager
EDDY
12.2015 - 09.2018
Sales and Customer Service Roles
Sony
10.2009 - 09.2015
Bachelor of Business Administration -
Hashemite University
09.2005 - 09.2009
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