JIRA Cloud
Madaa Faisal Al-Yasin
Head Of Business Analysis Unit
+962 777889119 Qatar,,Jordan
Summary
Experienced leader "Head of Business Analysis Unit" with more than 8 years of experience in international markets, particularly the Gulf region, encompassing Iraq, UAE, and Oman. A key contributor to project management teams, fulfilling roles as Product Owner and Scrum Master while effectively managing teams of business and data analysts. Holds an excellence Master's degree in e-Business with solid experience in logistics operations and trade finance banking. Agile oriented and skilled at facilitating impactful business meetings and virtual sessions with both internal and external stakeholders to address a wide range of business requirements. Proficient in the identification, analysis, and definition of requirements, skillfully translating them into detailed documentation such as BRD, User stories, Authorities Matrix, and Business Rules. Capable of producing various business documents including assessment reports, presentations, demos, and user manuals, while providing crucial training for end-users in the analysis field. Demonstrates exceptional abilities in clear and logical problem-solving with a pragmatic approach, along with a strong commitment to seeing projects through to completion. Recognized for meticulous attention to detail and the ability to discern opportunities and risks within intricate business processes. Experienced in setting, monitoring and managing strategic and tactical business plans focused on enabling sustained growth, improving operations and maximizing profits. Big-picture thinker with a good eye for overhauling processes and program operations.
Overview
15
15
years of professional experience
Work History
Head of Business Analysis Unit
Nafith Group International
06.2023 - Current
- Lead and manage two teams of business and data analysts within multi-countries, providing guidance for optimal performance and project success.
- Acting as Scrum Master, overseeing Agile methodology implementation and progress.
- Identify, analyze, and define business requirements, converting them into actionable features, process and documentation like BRDs and user stories.
- Collaborate with PMO to ensure alignment with project goals and timelines via roadmaps and phases.
- Conduct site visits, business meetings and online sessions with internal and external stakeholders to gather requirements and collaboration.
- Prepare comprehensive business documents, including assessment reports and user manuals.
- Generate regular reports to track progress and outcomes, and provide updates to project stakeholders.
- Collaborate with project managers to ensure timely, within-budget project delivery
- Coordinate with DEV, UI/UX and QA teams to address issues and ensure quality standards are met.
- Drive process enhancements within operations departments to increased day-to-day operations efficiency.
- Provide training to enhance team skills in business analysis methodologies and tools.
- Offer guidance on Agile principles and practices to ensure team members are aligned with project goals.
- Develop and implement strategic plans aligned with organizational goals, leveraging market insights.
- Ensure compliance with industry standards and company policies, mitigating risks and maintaining data integrity.
Senior Business Analyst
Nafith Group International
06.2020 - 06.2023
- Coordinate and lead business meetings and online sessions with internal and external stakeholders
- Engage in field studies and surveys for new and ongoing projects across Jordan, Iraq, Oman, and UAE
- Identify, analyze, define, and address business needs by gathering information and translating them into functional and user interface requirements, documenting them accordingly
- Develop system mock-ups and create related workflow charts and diagrams
- Prepare various business documents such as BRD, Authorities Matrix, Business Rules, and related materials
- Collaborate closely with development team to ensure clear understanding of project specifications
- Generate assessment reports, deliver business presentations, conduct demos, and create user manuals
- Produce monthly and quarterly project reports as required
- Enhance existing systems through study of practices and proposal of modifications
- Conduct training sessions for end-users and fellow analysts
- Identify and track bugs in collaboration with QA department and participate in discussions regarding fixes with developers.
Head of Operations Department
Nafith Logistics International
06.2017 - 06.2020
- Managed and supervised a team of Shift (based on location) and associates involved in either outbound or inbound operations
- Assessed and recommended improvements in work methods to enhance productivity for dispatchers and port operations
- Participated in strategic planning, performance evaluation, issue resolution, and fulfillment of staffing needs
- Maintained regular communication with dispatchers to ensure a clear understanding of current and future operational requirements
- Collaborated with other sites, particularly in Umm Qasr port, to exchange best practices and optimize resource utilization
- Upheld and reinforced excellent service standards for both internal and external customers
- Planned daily work schedules by evaluating existing requirements, arrival notices, and operational directives
- Generated and distributed various operational reports essential for day-to-day activities.
Regional Sales Manager
Crown Logistics LTD
01.2016 - 04.2017
- Achieved closure on profitable business transactions
- Devised a sales strategy aimed at maximizing revenue generation
- Explored additional opportunities within the existing customer base
- Engaged with customers through in-person meetings or telephonic conversations
- Assessed customer needs and presented tailored solutions or alternatives
- Collaborated with cross-functional teams to develop and implement customer-centric solutions
- Generated price and service quotations, obtained necessary approvals, and communicated them to customers
- Prepared and presented bids and proposals to potential clients
- Documented contracted services in agreements or service level agreements (SLAs), and provided operations with customer-specific standard operating procedures (SOPs) as required
- Recorded actions and relevant information in the contact management system
- Generated and analyzed activity and sales reports to monitor performance and progress.
Head Assistant - Letter of Credit Section
Jordan Islamic Bank
06.2009 - 12.2015
- Oversee internal bank operations concerning Letters of Credit for Imports and Exports
- Perform documentary checks in accordance with UCP 600 and ISBP 745 guidelines
- Review commercial, shipping, and financial documents submitted under letters of credit
- Conduct detailed examinations of documents to verify compliance with specified terms and conditions of Letters of Credit
- Ensure strict adherence to UCP, International Standard Banking Practice, the Bank's credit and operations policies, and relevant Jordanian laws and regulations as per the bank's compliance policy.
Education
Master's Degree in E-Business - Business in IT
Middle East University
Amman, Jordan 01.2014 - 2016.04
Bachelor of Business Administration -
Amman Al-Ahliya University
Amman, Jordan 04.2004 - 2009.04
Skills
Microsoft Office
Additional Information
- Qatar Transferable Residency
- LinkedIn.com/in/madaa-faisal-alyasin
Software
Adobe Illustrator
Microsoft Office
Timeline
Head of Business Analysis Unit
Nafith Group International
06.2023 - Current
Senior Business Analyst
Nafith Group International
06.2020 - 06.2023
Head of Operations Department
Nafith Logistics International
06.2017 - 06.2020
Regional Sales Manager
Crown Logistics LTD
01.2016 - 04.2017
Master's Degree in E-Business - Business in IT
Middle East University
01.2014 - 2016.04
Head Assistant - Letter of Credit Section
Jordan Islamic Bank
06.2009 - 12.2015
Bachelor of Business Administration -
Amman Al-Ahliya University
04.2004 - 2009.04
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