Lungani Shabangu
Resident Advisor
418 Ngwenya Street, KwaMsane Mtubatuba
Summary
Sharp and energetic Male successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Customer-focused and has the required communication skills needed to make every customer feel special.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Resident Advisor
Durban University Of Technology
01.2020 - 12.2020
- Evaluated student progress to identify areas of improvement and provide feedback.
- Helped develop and implement programs to foster community growth and development.
- Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
- Promoted positive relations between residents and staff.
- Reports to Department of housing every semester or after every emergency or critical incident
Travel Agent
Flight Centre
10.2017 - 12.2018
- Implemented new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- Expanded agency's destination offerings by researching emerging travel trends and negotiating contracts with new providers.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in travel sector.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
Branch Manager
Exemption Matric Centre
03.2014 - 03.2017
- Ensured regulatory compliance through diligent adherence to Education standards, guidelines, and policies.
- Oversee registration process over 420 students
- Perform and manage all administrative duties
Education
National Diploma - Tourism Management
Durban University of Technology
Durban 01.2011 - 12.2013
N.C.V Level 2, 3 And 4 - Tourism
Umfolozi College
Richards Bay 01.2008 - 12.2010
Skills
Timeline
Resident Advisor
Durban University Of Technology
01.2020 - 12.2020
Travel Agent
Flight Centre
10.2017 - 12.2018
Branch Manager
Exemption Matric Centre
03.2014 - 03.2017
National Diploma - Tourism Management
Durban University of Technology
01.2011 - 12.2013
N.C.V Level 2, 3 And 4 - Tourism
Umfolozi College
01.2008 - 12.2010
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