Hi, I’m
Lubna Abu Wardeh
COO
Amman
Summary
Strategic and results-oriented leader with over 20 years of experience in strategy, planning and operations in United Nations & private corporations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.
Overview
24
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Ziya (Regional Corporation, That Imports Spare Parts For Heavy Equipment & Industrial Machinery), KSA & Turkiye
Managing Director - Operations
2018.10 - Current (5 years & 11 months)
Job overview
- Spearhead successful business development initiatives aligned with company's strategy and core competencies.
- Work closely with organizational leadership and board of directors to guide operational strategy.
- Oversee operations and provided corrective feedback to achieve daily and long-term goals.
- Negotiate new annual contracts and service agreements with vendors to achieve prime pricing.
- Plan cost-effective operations and market development activities
- Review and approve on annual budget.
- Managing operations’ departments like; sales, HR, finance, marketing &social media, logistics & procurement.
- Achievements:*Expanded operations and opened Turkey office, which resulted in 20% increase of revenue in in initial stage.
* Grew in Saudi market share by doubling our revenue.
UNRWA (United Nations Relief & Works Agency), Amman
Chief of Administration – Operations
1999.08 - 2018.09 (19 years & 1 month)
Job overview
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Monitored & evaluated departments activities to be in alignment with Agency’s goals and strategies through active KPIs & RBM (Result Based Management) and reported to top management accordingly.
- Manged the Operation/Administration Department, which included; procurement & logistics, HR, general services, Protocol & travel divisions.
- Liaised and coordinated between UN and their stakeholders; host country government, embassies, donors, private partners and local communities, in any cross cutting matters.
- Negotiated contracts and agreements (rental and commercial).
- Key member in UNRWA Mid-term Strategy Management Team for UNRWA Agency wide.
- Directed and supervised Administrative Services Biennium Budget and periodic budget reviews, monitored expenditures and recommended necessary adjustments as required; and exercised proper financial control.
- Chairman of Tender Opening Committee, managing tenders worth millions of US$ annually.
- A Certified Mediator, I have successfully mediated several cases in different conflict areas like Syria, Lebanon & Gaza.
- Achievements: *Renegotiated all Lease Agreements and reduced costs significantly.
* re-tendered major services & goods contracts to long-term contracts that impacted positively the budget by saving 15%-20%.
* Automated all assets (over 500,000 items) and properties for UNRWA.
UN Secretariat , New York
Senior Administrative Officer
2007.08 - 2008.08 (1 year)
Job overview
- Managed staff development, under performance issues and employee relations to adopt consistent, fair and objective decision-making.
- Prepared budget & monitored financial resources to ensure activities were implemented in accordance with the Programme Budget and allotments issued;
- Managed procurement of vital services.
- Monitored the staffing table & coordinate recruitment and administration of staff.
- Provided guidance and leadership on administrative issues to staff.
- Supervised general services unit that manages all service contracts that kept UN facility building operating.
- Achievements: Managed team of 25 professional investigators within allocated budget and goals.
Education
University of Joordan , Amman, Jordan
Bachelor of Arts from Business Administration
1993.09 - 1997.08 (3 years & 11 months)
Skills
Leadership & operations management
Timeline
Managing Director - Operations
Ziya (Regional Corporation, That Imports Spare Parts For Heavy Equipment & Industrial Machinery)
2018.10 - Current (5 years & 11 months)
Senior Administrative Officer
UN Secretariat
2007.08 - 2008.08 (1 year)
Chief of Administration – Operations
UNRWA (United Nations Relief & Works Agency)
1999.08 - 2018.09 (19 years & 1 month)
University of Joordan
Bachelor of Arts from Business Administration
1993.09 - 1997.08 (3 years & 11 months)
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