Years of Professional Experience
LUBNA ABU SALEH
HR CONSULTNT
Amman,962
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
26
26
2
2
Languages
Work History
Regional Human Resources Manager
Al Salam For Financial Investments
07.2020 - Current
- Amman, Jordan
- Enhancestheorganization'shumanresourcesbyplanning,implementing,andevaluati ngemployeerelations and human resources policies, programs, and practices
- Maintainstheworkstructurebyupdatingjobrequirementsandjobdescriptionsforallpo sitions
- Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managersoncandidateselection;conductingandanalyzingexitinterviews;andrecom mendingchanges
- Prepares employees for assignments by establishing and conducting orientation and training programs
- Managesapayplanbyconductingperiodicpaysurveys;schedulingandconductingjobe valuations;preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counseling employees and supervisors
- Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefitclaims;obtainingandevaluatingbenefitcontractbids;awardingbenefitcontrac ts;anddesigningand conducting educational programs onbenefit programs
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements,conductinginvestigations,maintainingrecords,andrepresentingtheor ganizationathearings
- Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures
- Retains historical human resource records by designing a filing and retrieval system and keeping past and current records
- Cultivatesprofessionalandtechnicalknowledgebyattendingeducationalworkshops, reviewingprofessional publications,establishingpersonalnetworks,andparticipatinginprofessionalsocietie s
- Completeshumanresourceoperationalrequirementsbyschedulingandassigningem ployeesandfollowing up on work results
- Manageshumanresourcestaffbyrecruiting,selecting,orienting,andtrainingemployee s
- Evaluated and resolved employee performance-based claims and harassment incidents
- Created and implemented highly effective and individualized human resource solutions for clients
- Secured optimal productivity by supervising above 100 employees on staffing and recruiting administrative, operational and clerical functions
- Provided staff with resources for ongoing professional development and organized training courses, increasing company productivity
- Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
- Diminished financial discrepancies while accurately maintaining payroll and benefits for over 6 multi-site, global employees
- Converted payroll and benefits programme into PeopleSoft system
- Monitored and reported on service effectiveness, improving company efficiency
- Maintained 100% protocol and procedural accuracy through HRIS management tools
- Mitigated audit risk with optimisation of compliance tools, identification of deficiencies and successful corrective actions
- Worked with department managers to assess needs
- Created and amended company policies, suggesting improvements, implementing strategic planning and improving business development
- Liaised with senior leadership and addressed managerial needs by implementing technology solutions into business strategies
- Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations
- Managed hiring processes by creating job descriptions, advertising on HRMS and interviewing candidates
- Streamlined onboarding process by developing and implementing employee orientation programme
- Implemented all work procedures, improving staff productivity and efficiency
- Achieved desired work environment and performance by proactively advising and guiding over 100 employees on best practices and overseeing HR training
- Investigated and managed grievance, disciplinary and employee relation meetings, quickly resolving and finding appropriate solutions.
HR Manager and Admin Director
Fairmont Travel & Tourism
10.2019 - 06.2020
- Amman, Jordan
- Amman-Jordan
- DevelopandimplementHRstrategiesandinitiativesalignedwiththeoverallbusinessstr ategy
- Bridgemanagementandemployeerelationsbyaddressingdemands,grievancesoroth erissues Manage the recruitment and selection process
- Lubna Abu-Saleh
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions
- Organised employee appraisal reviews to discuss performance with managers and assess compensation
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures
- Evaluated and resolved employee performance-based claims and harassment incidents
- Identified and solved complex strategy problems impacting management and business direction
- Spearheaded company's talent acquisition and recruitment processes
- Provided expert legal advice on disciplinary and grievance issues to support management
- Initiated employee evaluation process and recommended policy changes to propel staff progress toward desired readiness goals
- Compiled and updated employee files in electronic and paper formats to maintain accurate records
- Coordinated with department managers to identify and facilitate workforce needs
- Administered comprehensive and equitable compensation and benefit plans for staff to optimise onboarding process
- Designed and updated training manuals, materials and presentations to align with objectives of organisation
- Built relationships with external recruitment agencies to source short- and long- term staff for roles across organisation
- Stayed abreast with HR trends to apply best practices and quality standards
- Communicated with vendors and administrators to address queries and concerns and support internal and external requests
- Organised orientations, events and activities for employees to deliver objectives of organisation
- Created and executed HR strategies and initiatives to minimise business disruptions and balance needs of organisation
- Formulated organisational chart with associated job ranks and responsibilities
- Drafted termination paperwork and exit interviews to comply with release procedures
- Managed conflict resolutions to help teams foster relationships and improve teamworking capabilities
- Kept working HR systems in compliance with current employment laws and made proactive changes to keep pace with industry trends.
HR Manager and Admin Manager
Sterling & Wilson PLTD
05.2017 - 10.2019
- Amman - Amman, Jordan, Jordan
- Support current and future business needs through the development, engagement, motivation and preservation of human capital
- DevelopandmonitoroverallHRstrategies,systems,tacticsandproceduresacrosstheor ganization Nurture a positive working environment
- Overseeandmanageaperformanceappraisalsystemthatdriveshighperformance
- Maintain pay plan and benefits program Assess training needs to applyandmonitor training programs
- ReporttomanagementandprovidedecisionsupportthroughHRmetrics
- Ensurelegalcompliancethroughout humanresourcemanagement, Responsible to lead talent acquisition, compensation & benefits, L&D interventions, employee relation, employee engagement and HR reporting
- Work closely with the Corporate HR team and make recommendations that are consistent with local country practice and legislation
- Talent
- Acquisition
- SupporttheHeadofHR/ProjectDirectortoprepareHRBusinessPlansfortheprojectand recommend necessarychanges asper therequirement ofthe project (including headcount planning, budget etc.) Lead and drive the hiring plans; screen profiles as per the standard job description, coordinate interviews withpanel andmake recommendation onsalary/level etc
- Adherence to 30/45-day recruitment cycle; manage recruitment costs and maintain relationship with local recruitment agencies/ newspapers/ social media
- Coordinate with Project Directors/ Project Managers at respective sites for mobilization and demobilization activities of manpower at site
- Implement SW HR policies and procedures (specific to countries considering the local employment law) for
- SW employees;
- PrepareemployeehandbooksandensuresthatemployeesadheretoHRpoliciesandpro cedures
- Assist sub-contractors/ partners engaged at site to follow the rules andregulationsofthe country including
- HR policies and procedures of SW
- ImplementinitiativesHRbestpracticesinconjunctionwithCorporateHRteam
- Liaison with key stakeholders including public relation officer, immigration department and high commissions/ Embassy
- Troubleshoot and resolve complex issues involving employees, clients and other internal and external customers
- Create people related dashboards, metrics etc
- To facilitate decision making
- Compensation,BenefitsandPerformanceManagementSystem
- Responsibleformonthlypayroll- submissionofdata,managingattendance,reviewingpayrollandensuring timely payment of salaries
- Ensuringcompliance tolocal lawfor social securityandtaxation
- TomanageeffectivelytheentirePerformanceManagementCycleannually
- Managingcontractsofallemployees,benefitsasperemploymentcontract- includingInsurance
- Managing work permit/ residencies/ visa for expatriates;
- Ensuretimelystamping;attestation;apostilleandfollowtheemploymentprocessforw orkpermits
- Work on ideas to create and support an attractive employee benefits' kitty
- Employee Relation / Local Labour Statutory Compliance Ensure 100 adherence to labour compliance in the respective site/ office in the country
- Studytheexistingandnewlegislation;supportandadvisemanagementonvariouslabo urlawrequirements
- Ensurethat grievancehandlinganddisciplinaryproceedingsarecarriedoutinlinewithcompanypol icyand local law
- Settlinganydisputesrelatedtoemployees/workersarisingincampsandtakedisciplina ryactionasrequired in consultation with the Head of HR/ Project Director
- Keepabreastofemploymentlawandforthcomingchangeswithinthecountryandcomp etitoractivitiesthat may impact the business
- Employee Engagement & CSR Plan and execute team building activities including annual events, birthday, CSR and personal recognition events
- General Administration Responsible for all Administration functions at sites
- Setting up the Site and Camp facilities at site; maintain the upkeep of site and camp offices as well as the guest house and transport vehicle
- Arrangement of First Aid kits at site/office
- Tie-upwith Local Hospital inthe case of any emergency
- Maintainrecordmanagementofalldocumentsofemployees/workmenasperlocallaw
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures
- Initiated employee evaluation process and recommended policy changes to propel staff progress toward desired readiness goals
- Evaluated and resolved employee performance-based claims and harassment incidents
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions
- Compiled and updated employee files in electronic and paper formats to maintain accurate records
- Spearheaded company's talent acquisition and recruitment processes
- Identified and solved complex strategy problems impacting management and business direction
- Provided expert legal advice on disciplinary and grievance issues to support management
- Organised employee appraisal reviews to discuss performance with managers and assess compensation
- Coordinated with department managers to identify and facilitate workforce needs
- Stayed abreast with HR trends to apply best practices and quality standards
- Formulated organisational chart with associated job ranks and responsibilities
- Created and executed HR strategies and initiatives to minimise business disruptions and balance needs of organisation
- Designed and updated training manuals, materials and presentations to align with objectives of organisation
- Built relationships with external recruitment agencies to source short- and long- term staff for roles across organisation
- Communicated with vendors and administrators to address queries and concerns and support internal and external requests
- Managed conflict resolutions to help teams foster relationships and improve teamworking capabilities
- Drafted termination paperwork and exit interviews to comply with release procedures
- Organised orientations, events and activities for employees to deliver objectives of organisation
- Kept working HR systems in compliance with current employment laws and made proactive changes to keep pace with industry trends
- Administered comprehensive and equitable compensation and benefit plans for staff to optimise onboarding process.
Human Resources Manager
Professionals For Smart Technologies PST
01.2016 - 05.2017
- Responsibilities:
- Createtheworkstructurebycreatingjobrequirementsandjobdescriptionsforallpositi ons
- Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managersoncandidateselection;conductingandanalyzingexitinterviews;recommen dingchanges
- Preparesemployees for assignments by establishing andconducting orientation andtrainingprograms
- Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors
- Maintainsemployeebenefitsprogramsandinformsemployeesofbenefitsbystudyinga ndassessingbenefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements;conductinginvestigations;maintainingrecords;representingtheorgani zationathearings
- Maintainsmanagementguidelinesbypreparing,updating,andrecommendinghuman resourcepoliciesand procedures
- Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;establishingpersonalnetworks;participatinginprofessionalsocieties
- Completeshumanresourceoperationalrequirementsbyschedulingandassigningem ployees;followingup on workresults
- Maintainshumanresourcestaffbyrecruiting,selecting,orienting,andtrainingemploye es
- Maintainshumanresourcestaffjobresultsbycounselinganddiscipliningemployees;pl anning,monitoring, and appraising jobresults
- Contributestoteameffort byaccomplishingrelatedresultsasneeded
- Sole responsible for internal change management
- Soleresponsibleforcorporateimageplanning,implementingandreviewing
- Evaluated and resolved employee performance-based claims and harassment incidents
- Monitored and reported on service effectiveness, improving company efficiency
- Implemented [Type] work procedures, improving staff productivity and efficiency
- Created and implemented highly effective and individualised human resource solutions for clients
- Achieved desired work environment and performance by proactively advising and guiding [Number] employees on best practices and overseeing HR training
- Secured optimal productivity by supervising [Number] employees on staffing and recruiting administrative, operational and clerical functions
- Negotiated with employees' representatives and trades unions in [Type], in line with [Type] relations
- Liaised with [Type] professionals to determine [Type] needs within budgetary constraints
- Developed company Inland Revenue compliance systems and auditing processes through automation
- Mitigated audit risk with optimisation of compliance tools, identification of deficiencies and successful corrective actions
- Worked with department managers to assess needs
- Maintained 100% protocol and procedural accuracy through HRIS management tools
- Decreased Employer Liability Insurance claims by [Number]% by promoting safety and working closely with employees
- Diminished financial discrepancies while accurately maintaining payroll and benefits for over [Number] multi-site, global employees
- Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations
- Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
- Created and amended company policies, suggesting improvements, implementing strategic planning and improving business development
- Investigated and managed grievance, disciplinary and employee relation meetings, quickly resolving and finding appropriate solutions
- Streamlined onboarding process by developing and implementing employee orientation programme
- Managed hiring processes by creating job descriptions, advertising on [System] and interviewing candidates
- Liaised with senior leadership and addressed managerial needs by implementing technology solutions into business strategies
- Converted payroll and benefits programme into PeopleSoft system
- Provided staff with resources for ongoing professional development and organised training courses, increasing company productivity.
Country HR/Admin Manager
ACTED - NGO, Amman
04.2014 - 10.2015
- Agency for Technical Cooperation and Development, Amman-Jordan
- Duties &, Human ResourcesManagement National Staff:
- ManagementofstaffinCapitalOffice&ACTEDbasesincountrylevel
- Management ofpublicholidays & keepinginformedall bases/staff (national/International)
- Control& checkingattendancesheet ofstaffandarrangement ofmonthlyPayroll report for salary payments
- Ensureon time arrival and departure timeofstaff in Capital office with strongmonitoringof attendance sheet
- Ensureallstaff(national&international)hascomprehensiveJobDescriptions
- Followupofstaffappraisalformwithrelevantdepartmentmanagers
- ManagementofAwardandordisciplinaryactiontostaffasperACTEDHRManual&after approval of Country Director
- MaintainallInternationalstaff'srecords,passportandvisas,contracts,boardingpassan d tickets for Administrative & security reasons
- Management/Follow upofstaffleaves-superviseHR/Admin teamto provide necessaryforms for staff, while needed
- FollowupofACTEDHRstandards templatesinlinewithACTEDHRManual/internalregulations
- International Staff:
- ManagementofInternationalstaffsissuewithdirectcontactwithHQParis
- Ensurenewinternationalstaffreceivesbriefingofmission(FLAT,Security,Programs, custom/traditionaswellasadditionalusefulinformation)
- Ensurenewinternationalstafffilled&submitted“inductiontrainingform”infirstdaysof arrivals
- FollowupofInternationalstaffAppraisalformswithAreaCoordinationandCountryDire ctor
- ManagethepresenceofACTEDInternationalstaffinCapitalGuestHousesandcommuni catewith logistic dept
- To provide necessary requirements (food, bed clothes, towels, kitchen hygiene materials etc)
- SupervisetheworkofCook/CleanersinOfficeandGuestHouses
- Follow up monthly Payroll
- ControltheStaffcost in ACTEDbasesandcountrylevel with direct crosscheckwithFinance
- Evaluated and resolved employee performance-based claims and harassment incidents
- Secured optimal productivity by supervising [Number] employees on staffing and recruiting administrative, operational and clerical functions
- Investigated and managed grievance, disciplinary and employee relation meetings, quickly resolving and finding appropriate solutions
- Implemented [Type] work procedures, improving staff productivity and efficiency
- Developed company Inland Revenue compliance systems and auditing processes through automation
- Liaised with senior leadership and addressed managerial needs by implementing technology solutions into business strategies
- Maintained 100% protocol and procedural accuracy through HRIS management tools
- Streamlined onboarding process by developing and implementing employee orientation programme
- Mitigated audit risk with optimisation of compliance tools, identification of deficiencies and successful corrective actions
- Decreased Employer Liability Insurance claims by [Number]% by promoting safety and working closely with employees
- Diminished financial discrepancies while accurately maintaining payroll and benefits for over [Number] multi-site, global employees
- Negotiated with employees' representatives and trades unions in [Type], in line with [Type] relations
- Worked with department managers to assess needs
- Created and implemented highly effective and individualised human resource solutions for clients
- Liaised with [Type] professionals to determine [Type] needs within budgetary constraints
- Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
- Monitored and reported on service effectiveness, improving company efficiency
- Converted payroll and benefits programme into PeopleSoft system
- Provided staff with resources for ongoing professional development and organised training courses, increasing company productivity
- Managed hiring processes by creating job descriptions, advertising on [System] and interviewing candidates
- Created and amended company policies, suggesting improvements, implementing strategic planning and improving business development
- Achieved desired work environment and performance by proactively advising and guiding [Number] employees on best practices and overseeing HR training
- Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
Human Resources & Corporate Development Manager
Ahli Microfinance Company / Jordan Ahli Bank Group
01.2012 - 01.2013
- Amman, Jordan
- DevelopingandimplementingastrategyforHRD,includingpolicies,procedures,discipl ine,grievance,and incentive systemimplementation
Head of Cards Unit
JEA
01.2004 - 01.2006
- Laws changes making sure full internal implementation for employee's legal issues and Internal System
- Controllingemployee'scommitmenttocorevalues,selfandsocialresponsibility
- Supervisingadministration,payroll,attendanceandvacationsdutiesforheadofficean dprojectsemployees (locally andinternationally)
- Controlling universitiesstudentstrainingprogramsandevaluation, Audi sal Amman - Amman, Jordan, Jordan
- Of Card Services
- Policies & Procedures Unit, Joined the bank as a Help Line Officer, responsible for establishing and handling the contact center, I successfully managed to hold the responsibilities of issuing the Polices and Procedures for all bank's products and departments, myhard andhonest worklead me to be the major team player in establishingthe cardservices unit and be the Head of Card Services Unit (CSU)
- Duties & Responsibilities: Issuingretail products weekly, monthlyandannualstatistics
- (Credit/Debit cards) operation training
- SupervisingCredit/Debit/VisaMinicardsapplicationsstudy,issuance,distributiontobr anches,activation, modifications, freezing,cancellations andissuing dailyreports
- Handling Credit/Debit/VisaMini cardstechnical, operational, transactions, POS claims andcomplaints
- ControllingCredit/Debit/VisaMinicardsKITSandprintingmaterialsinventory
- Policies & Procedure responsibilities Issuingall new productsandservicesPolicies &Proceduresmanual
- AssuringissuedPolicies&ProceduresmanualareavailableinArabicandEnglishLangua gemakingthe required translation
- Testingnew products/services systems,issuing requiredforms(Arabic/English), generatingreports and distributing requiredcopies
- ApplyingmodificationsonexistingPolicies&Proceduresmanualsandreplacingoldrevi sions
- HandlingBank'sproducts development studiesandresearches
- Contact Center (Help Desk) responsibilities
- Establishing,running,managingthecontactcenter(HelpDesk)andgeneratingdaily,we eklyandmonthly inbound callsreports
- Issuing and controlling Contact Center (Help Desk) Detailed Manuals
- Settingandtestingcontact center(HelpDisk)requiredsystems
- Assuringinbound callsareanswered24/7 byfull coordinationwithLebanon call centerthrough linetransfer
- Handling all problems received through fax, phone and email
- Supervisingcallinginterestedclients,retentionprogramsandcomplaintscallbackproc ess
- Establishing the CardServices Unitwithits policies, procedures, formsandsystemsin aduration of(60) days
- EstablishedCredit/Debit/VisaMini cards KITS andprintingmaterialsinventorysystem using(MS Excel)
- Establishing InboundCallstrackingsystem using (MSAccess)
- Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
Corporate Services Team Leader
Orange Group
Amman
01.2000 - 01.2004
Problem Resolution Officer
CITIBANK, Cititcorp Group
Dubai
01.1998 - 01.2000
Education
High Diploma - Banking & Finance
EIBFS
United Arab Emirates - Shrajha1998
Accomplishments
- Managing ISO 9001 adapting & Implementing Processes.
- Managing King Abdulla II Award For Excellence Preparation, Reports Writing & Winning.
- Managed Centralized HR Processes for Companies with up to (20+) Branches and Projects.
- Developed National & International HR Manuals (Policies, Processes & compliance).
- Managed HR Structuring Processes in different Industries.
Skills
- Company Organization
- Counseling Advice
- Benefits and Compensation Management
- Benefits Programs
- Succession Planning
- Talent Acquisition
- HR Strategy
- Workforce Improvements
- Staff Performance Evaluation
- HR Transformation
- Recruitment Strategies
- Policy Enhancements
- Policy Making and Enforcement
- Employee Morale Management
- Regulatory
- Training and Development
- Mergers and Acquisitions
- Employment Law
- Workplace Diversity Cultivation
- Project Management
- Corrective Action Plans
- Performance Review Management
- Company Directory
- Improving Organizational Standards
- Hiring Trends and Analysis
- Human Resource Information System (HRIS)
- Company Leadership
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Regional Human Resources Manager
Al Salam For Financial Investments
07.2020 - Current
HR Manager and Admin Director
Fairmont Travel & Tourism
10.2019 - 06.2020
HR Manager and Admin Manager
Sterling & Wilson PLTD
05.2017 - 10.2019
Human Resources Manager
Professionals For Smart Technologies PST
01.2016 - 05.2017
Country HR/Admin Manager
ACTED - NGO, Amman
04.2014 - 10.2015
Human Resources & Corporate Development Manager
Ahli Microfinance Company / Jordan Ahli Bank Group
01.2012 - 01.2013
Head of Cards Unit
JEA
01.2004 - 01.2006
Corporate Services Team Leader
Orange Group
01.2000 - 01.2004
Problem Resolution Officer
CITIBANK, Cititcorp Group
01.1998 - 01.2000
High Diploma - Banking & Finance
EIBFS
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